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Troubleshooting
Quick tips for common problems:
I am unable to connect the iW4 to my home Wi-Fi network:
- The iW4 does not support WEP or WPA/WPA2 Enterprise security types. We recommend Open, WPA Personal (-PSK), WPA2 Personal
(-PSK). Once you change the security type on your router, we suggest rebooting your Wi-Fi router and your iW4 speaker.
- Make sure router firmware is up to date.
- Make sure that your wireless network is not on a conflicting channel with one of your neighbors. You can use software like
iStumbler on Mac or Netstumbler on Windows to verify that adjacent networks, sorted by SNR, aren't on the same channel.
Channels 1, 6, and 11 are the three non-overlapping 802.11g channels.
- If you cannot see your network on the list of available networks, ensure that your network is not hidden. If so unhide and reboot the
router.
I cannot find the MAC address of my iW4 speaker:
-
Use the iHome Set app with a docked iPad/iPhone/iPod touch and select ‘Show Details’ under the NETWORK tab.
Note:
you can also discover the MAC address using the manual network setup method - see page 14.
I’ve successfully connected the iW4 to my home network, but I cannot select the iW4 speaker from iTunes or my iOS Device:
Note:
The iW4 speaker must be on the same Wi-Fi network as your AirPlay source
iTunes Solutions:
- Make sure that you have the latest version if iTunes.
- Try restarting iTunes.
- In order for the iW4 to be able to access track controls in iTunes you need to allow it in iTunes:
• In iTunes, go to Preferences.
• In the Devices tab, check "Allow iTunes audio control from remote speaker"
iOS device solutions:
- Make sure the iOS device has the latest software.
- If you’re unable to see the Airplay icon on the iOS device, restart your iOS device;
- Verify that your device is connected to the correct Wi-Fi network.
I’ve selected the iW4 speaker as my AirPlay audio source, but I do not hear any music:
- Verify that the volume is not muted or set to 0.
- Verify that there is not another iTunes library or iOS device connected to the iW4 speaker.
- Try restarting iTunes or your iOS device.
- Reset the iW4 speaker and reboot your Wi-Fi router.
Docking issue: Error message “this device is not supported”:
- Please restart your iW4 speaker as well as your iOS device and then try again.
I cannot access http://192.168.1.12 web page:
- Please make sure that your Mac/PC is connected to the ‘iHome Setup XXXXXX’ network on your list of available networks
(
note:
internet access is not needed for this)
- Disable any firewalls that may prevent you from accessing this address: (i.e. anti-virus protection)
- Restart your browser.
I put my password in and hit “Join Network” and the network status is still blinking red:
- Please verify that you have entered the correct password for your wireless network.
- Restart the iW4 speaker.
Quick tips for network setup via Mac/PC:
Summary of Contents for iW4
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