8
Troubleshooting
Symptom
Possible Problem
Solution
iHL12 does not turn on
iHL12 doesn’t respond
iPod does not respond to
the unit/iPod is playing but
no sound comes out
iHL12/iPod performance
is erratic
No sound from iHL12
iPod didn’t charge up
Sound is distorted
Can’t hear headphones/
speakers attached to line
out jack
Not plugged into a working wall socket
iHL12 requires a reset
Plug into a working wall socket
If unit is plugged in and doesn’t respond, try resetting the unit by following
these steps:
a) remove iPod from dock
b) unplug unit from power source and resume use
iPod is not docked properly
Remove your iPod from the dock and check from obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
iPod is not docked properly
Remove your iPod from the dock and check from obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
Your iPod software is too old
Upgrade software on your iPod via iTunes.
iPod is locked up/plays but no sound comes out
Check the volume setting. Make sure your iPod is working properly before
docking into the unit. Please refer to your iPod manual for details. See above
for software upgrade information.
You may need to reset your iPod. To do so:
1. Toggle the Hold switch to hold position, then off.
2. Press and hold the Menu and center Select buttons at the same
time until Apple logo appears. You may need to repeat this step.
Using 1st and 2nd generation iPod, iPod shuffle or other
devices
iHL12 cannot control those iPod or these devices.
The iHL12 is reacting to external interference
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light.
Volume is set too low on iHL12
Make sure volume is turned up.
iPod is not installed properly
Remove your iPod from the dock and check from obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
iPod is locked up/frozen
Please make sure your iPod is working properly before docking into the unit.
Please refer to your iPod manual for details.
iPod battery has a problem
Volume level is set too high
Decrease the volume
Sound source is distorted
If the iPod original sound source (MP3) is old or of poor quality, distortion
and noise are easily noticed with high-power speakers. Try a different audio
source such as a music CD.
If you are using an external sound source like older generation of iPod or iPod
shuffle, try reducing the output volume on the device itself. Also try turning
bass boost OFF.
Line out jack is not meant for headphones. Speakers need
a power source.
The signal from the line out jack needs amplification. Use powered speakers/
monitors or other amplified audio device.
