8
Troubleshooting
Symptom Possible Problem Solution
Unit doesn’t respond
(no power)
AC adaptor isn’t plugged into a wall outlet
or the connector is not plugged into the
power supply jack on the back of the unit
Plug the AC adaptor into a wall outlet and plug the
connector into the supply jack on the unit
Wall outlet is not functioning or switched off
Plug another device into the same outlet to confirm the outlet
is working. Make sure any associated power switch is ON.
iPod does not dock
properly
Using no or wrong iPod insert
Make sure the dock insert is the proper fit for your iPod
iPod not installed properly
Remove your iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPod. Make sure there is no “skin” or case on the iPod.
Then reseat it in the dock.
Battery Low icon
always flashing
Batteries are weak
Replace with new batteries
Batteries were not installed properly
Operating on battery power
Unit must be running on AC power to charge iPod. It will not
charge your iPod when operating on battery power.
Check to make sure the polarity ( + and – ends) matches
the diagram in the battery compartment
iPod does not
charge
iPod does not
respond to the unit
iPod is not installed properly
Remove your iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPod. Then reseat it in the dock.
Your iPod software is too old
Upgrade software on your iPod via iTunes
iPod is locked up
Please make sure your iPod is working properly before
docking into the unit. Please refer to your iPod manual for
details.
Using 1
st
or 2
nd
generation iPod, iPod
shuffle or other devices.
iH24 cannot control those iPods or other devices.
Travel Lock is in Lock position
Move Travel Lock to Off or Remote position
Batteries are weak or dead
Replace with new batteries
If your iPod is not used for some time, it
may enter deep sleep mode
iPod battery is too run down/weak
Press the Menu button on your iPod
Charge your iPod for about 5 minutes
NOTE: THIS UNIT DOES NOT CONTROL OR CHARGE 3G iPod
Buttons/Controls
don’t work
iPod does not come
on immediately
1
iH24 Quick start
Connect AC adaptor cable to
jack on back of the IH24 and
plug the other end into a wall
socket to play and charge iPod.
2: batteries
For portable operation, open
battery compartment on the
bottom of the unit. Insert 4
“AA” (LR) batteries as indicated.
For this iPod
Use this insert
iPod nano 4G
insert 17
iPod nano 4G
thin iPod with video (30 GB)
Insert 9
thin (30 GB) iPod with video
thin (80GB) iPod classic
iPod Touch 2G
iPod touch 2G
insert 16
RESETRESET
TESTTEST
1: AC power
Fold out the support stand feet
located on the bottom of the unit
Insert iPod
®
into dock (iPod must
not be in a “skin” or case). When
connected to AC power, iPod will
charge while docked. Press the
iPod/play Button on the IH24 to
play your iPod.
NOTE:
If you do not have an insert
for your iPod, please visit
www.ihomeaudio.com or call
iHome toll free at 800-288-2792
to purchase one.
5: iPod
Select the dock insert for your
iPod
®
model from the table
below and place insert in dock.
Never dock an iPod without
the proper insert in place.
step: 2
step: 1
3: Stand Feet
4: inserts
