11
P11
Unit does not turn on
AC adaptor isn't plugged into a working wall
socket or not plugged into the power supply
jack on back of the unit
Plug the AC adaptor into a working wall socket and plug the connector
into the supply jack on the unit
Unit requires a reset
If unit is plugged in and doesn't respond, try resetting the unit by
following these steps:
a) remove iPad/iPhone/iPod from dock
b) unplug unit from power source
c) remove back up battery
d) wait a few minutes, then restore battery and resume use
iPad/iPhone/iPod is not docked properly
Remove your iPad/iPhone/iPod from the dock/USB dockand check for
obstruction on the connectors in the dock and on your iPad/iPhone/iPod.
Then reseat it in the dock. Also try removing any case or “skin” on your
device that may be preventing proper contact.
Battery Low icon
always flashing
Battery is weak
Replace with new battery
Battery was not installed properly
Check to make sure the + side is facing outwards
iPad/iPhone/iPod does
not respond to the
unit, iPad/iPhone/iPod
is playing but no
sound comes out
iPad/iPhone/iPod is not docked properly
Remove your iPad/iPhone/iPod from the dock and check for obstruction
on the connectors in the dock and on your iPad/iPhone/iPod. Then reseat
it in the dock.
Your iPad/iPhone/iPod software is too old
Upgrade software on your iPad/iPhone/iPod via iTunes on your
computer
iPad/iPhone/iPod is locked up/plays but no
sound comes out
Check the volume setting. Make sure your iPad/iPhone/iPod is working
properly before docking into the unit. Please refer to your iPad/iPhone/iPod
manual for details. See above for software upgrade information.
You may need to reset your iPad/iPhone/iPod. Refer to your iPad, iPhone
or iPod user guide for details on how to perform a reset.
Using 1st or 2nd generation iPod, iPod Shuffle
or other devices.
Unit cannot control those iPod models or other devices.
iPad/iPhone/iPod
didn’t charge up
iPad/iPhone/iPod is locked up/ frozen
iPad/iPhone/iPod battery has problem
Please make sure your iPad/iPhone/iPod is working properly before
docking into the unit. Please refer to your iPad/iPhone/iPod manual for
details.
Time sync didn’t work
Older iPod models such as iPod mini do not
support time sync function
Make sure you are using an iPhone or newer iPod such as touch,
nano or classic. If not available, set time manually (see page 3).
Troubleshooting
Solution
Symptom
Possible Problem
No sound from unit
Volume is set too low on unit
Make sure volume is turned up
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light.
Unit/iPad/iPhone/iPod
performance is erratic
The unit is reacting to external interference
Unit doesn’t respond
iPad/iPhone/iPod is not docked properly
Remove your iPad/iPhone/iPod from the dock or USB dock and check
for obstruction on the connectors in the dock and on your iPad/iPhone/iPod.
Then reseat it in the dock. Try removing device case.
