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HiP99 does not turn on

AC adaptor isn't plugged into a working wall 
socket or not plugged into the power supply 
jack on back of the unit

Plug the AC adaptor into a working wall socket and plug the connector 
into the supply jack on the unit. If outlet is controlled by a switch, make 
sure the switch is ON.

HiP99 requires a reset

If unit is plugged in and doesn't respond,  try resetting the unit by 
following these steps:

a) remove iPhone/iPod from dock
b) unplug unit  from power source
c) remove back up batteries then reinstall them
d) readjust settings then resume use

iPhone/iPod is not docked properly

Remove your iPhone/iPod from the dock and check for obstruction on 
the connectors in the dock and on your iPhone/iPod. Then reseat it in 
the dock.

Battery Low icon 
always on

Batteries are weak

Replace with new batteries

Batteries were not installed properly

Check to make sure the polarity ( + and – ends) matches the diagram 
in the battery compartment

iPhone/iPod does not 
respond to the unit/
iPhone/iPod is playing 
but no sound comes 
out 

iPhone/iPod is not docked properly

Remove your iPhone/iPod from the dock and check for obstruction on 
the connectors in the dock and on your iPhone/iPod. Then reseat it in 
the dock.

Your iPhone/iPod software is too old

Upgrade software on your iPhone/iPod. For details visit 
http://www.apple.com or use iTunes on your computer

iPhone/iPod is locked up/plays but no sound
comes out

Check the volume setting. Make sure your iPhone/iPod is working 
properly before docking into the unit. Please refer to your iPhone/iPod 
manual for details. See above for software upgrade information.
You may need to reset your iPhone/iPod. Refer to your iPhone or iPod 
user guide for details on how to perform a reset.

Using 1

st

 or 2

nd

 generation iPod, iPod Shuffle or 

other devices.

HiP99 cannot control those iPod models or other devices.

iPhone/iPod didn’t 
charge up

iPhone/iPod is not docked properly

Remove your iPhone/iPod from the dock and check for obstruction on 
the connectors in the dock and on your iPhone/iPod. Then reinsert it in 
the dock.

iPhone/iPod is locked up/ frozen

iPhone/iPod battery has problem

Please make sure your iPhone/iPod is working properly before docking 
into the unit. Please refer to your iPhone/iPod manual for details.

Troubleshooting

Solution

Symptom

Possible Problem

No sound from HiP99

Volume is set too low on HiP99

Make sure volume is turned up

Move unit away from potential sources of external interference such as 
computers, modems, wireless devices (routers) or fluorescent light.

HiP99/iPhone/iPod 
performance is erratic

The HiP99 is reacting to external interference

HiP99 doesn’t respond

Summary of Contents for HiP99

Page 1: ...Model HiP99 The Hotel System For Your iPhone or iPod ...

Page 2: ... or relocate the receiving antenna Increase the distance between the equipment and the radio or TV Use outlets on different electrical circuits for the equipment and the radio or TV Consult your dealer or an experienced radio television technician if the problem still exists Modifying or tampering with your system s internal components can cause a malfunction and might invalidate the system s warr...

Page 3: ...ST Daylight Savings Time High Low volume settings and power supply jack on the rear of the unit Use the thumbscrew to attach the rear cover after adjusting settings 5 radio 1 rear cover 2 power Attach AC adaptor cable to jack on back of the HiP99 and plug the other end into a working wall socket NOTE When not in use attached line in cord plug must be stored in plug holder on rear of unit to avoid ...

Page 4: ...witch FM Antenna Time Zone Button Aux in cord DST switch AC Adaptor Jack Volume Wheel Power Button Dock Adjust Knob Preset Buttons USB Port Set Wheel Nature Sounds Button Bedtime Beats Button Alarm on off Button Snooze Dimmer Button Wake to Button Alarm set Button Radio Button Play Pause Button Dock ...

Page 5: ...aylight Saving Time each year 3 Press and hold the Time Zone Button located on the back of the unit The Time Zone Indicator at the lower part of the display flashes the current time zone Turn the Set Wheel to select your time zone 4 Press Time Zone Button again or no button within 10 seconds to exit the setting mode 5 If the time showing is not correct please see Setting Time and Calendar to set t...

Page 6: ...ock Do not overtighten While your iPhone iPod is docked in the unit and the unit is connected to AC power it recharges until fully charged It will not overcharge the iPhone or iPod Note that other non docking iPod models will NOT charge Listening to iPhone iPod 1 Dock an already playing iPhone iPod The HiP99 will automatically turn on and you will hear the music playing from your iPhone iPod The i...

Page 7: ... Wheel to adjust the system volume You may need to adjust your device volume too 5 To turn off the unit press the Button Please remember to turn off your device too Listening to Radio Setting up Antenna Extend wire antenna fully for best reception Do not strip alter or attach to other antennas Tuning and Playing the Radio 1 Press the Radio Button to turn the HiP99 on in FM radio mode 2 Turn the Se...

Page 8: ...Your iPhone iPod software is too old Upgrade software on your iPhone iPod For details visit http www apple com or use iTunes on your computer iPhone iPod is locked up plays but no sound comes out Check the volume setting Make sure your iPhone iPod is working properly before docking into the unit Please refer to your iPhone iPod manual for details See above for software upgrade information You may ...

Page 9: ...iPod or iPod Shuffle try reducing the output volume on the device itself Also try turning bass boost OFF Troubleshooting Solution Symptom Possible Problem Unit adaptor gets warm after extended play at high volume This is normal Turn unit off for awhile or lower volume Alarm not working AM PM time alarm time not set correctly When setting clock or alarm time take note of the AM and PM indicator FM ...

Page 10: ...r vents located on the product 8 Attachments Do not use attachments not recommended by the product manufacturer 9 Lightning and Power Surge Protection Unplug the unit from the wall outlet and disconnect the antenna or cable system during a lightning storm or when it is left unattended and unused for long periods of time This will prevent damage to the product due to lightning and power line surges...

Page 11: ... 2009 SDI Technologies Inc All rights reserved HiP99IB 022509 1 Printed in China ...

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