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Warranty Terms (Cont’d)
Article 4: Warranty Parts
4.1 During the warranty period, all parts of which iGO has determined of material and/or construction defect,
shall be replaced free of charge to the owner. Any costs of (dis)assembly are the responsibility of the owner.
4.2 The owner is responsible for any cost of transport for the iGO Product and/or parts to and from iGO, unless
the product or part is still eligible for warranty.
4.3 If a particular component is eligible for warranty and the original is no longer available, iGO will provide an
equivalent alternative.
Article 5: Transport of Warranty Products.
5.1 If it is determined by iGO that a bike/part is to be returned to iGO, it must be done in it’s original packaging.
If the original packaging is not available, an equivalent package must be used to ensure the product is well
protected from any damages it may incur during transport.
All original contents such as: keys, charger, battery must be included in the package.
5.2 iGO is not responsible for any damages or loss occurring during shipment of the product, such claims must
be presented directly to the shipper by the owner.
Article 6: Additional Warranty
6.1 Warranty on electronic parts:
Electric motor : 24 months, Charger :
12
months, Controller :
12
months, Control Panel :
12
months.
6.2 Additional provisions for the battery/battery pack:
a. iGO Li-ion battery/battery pack has a warranty period of 18 months.
b. Normal wear/decrease in battery capacity is not covered under warranty. The battery will naturally lose
capacity over time. Batteries that are left unused/discharged for extended period of time and have become
irreparably damaged, are not covered under warranty..
Article 7: Warranty Claims
7.1 Claims under this warranty will only be processed after the iGO Dealer from whom the product was pur-
chased, has inspected the defective bike/part. Proof of purchase and ownership must be present at the time of
inspection.
Article 8: Warranty Area
8.1 The warranty area is limited to the United States and Canada.
Article 9: Legal Requirements
9.1 In accordance with North American legislation, the vehicle is described as a bicycle because it complies with
the following rules:
• Electronic motor will only assist up to 32 km/h or 20 mph.
• The maximum power output of the motor is under 500W (750W for the U.S.)
• Pedals are permanently affixed to the bike.
• Front and Rear brake handle is equipped with an electronic cut-off switch for the motor power when
equipped with an on demand throttle
Article 10: Liabilities
10.1 Although iGO Electric accepts a warranty claim, it does not automatically mean that iGO Electric accepts
any liability of any damage suffered.
The Liability of iGO Electric never extends further than is described in this warranty. Any liability of iGO Electric
for consequential damage, is excluded.
