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Temperature of storage and operation of pixel props is from -20°C to +50°C. (-4°F to 122°F) At
low temperatures operating time can be reduced due to decreased capacity of battery. After
returning to room temperature and battery charge all parameters will return to normal level.
•
However if there is a need to perform in the cold conditions, keep your poi in a warm place
and get them just before the performance. Then the batteries would not have time to cool and
operation time would not reduce.
•
Self-heating on bright modes can also be used for performance in the cold conditions - it will
not allow the battery to freeze during the performance.
Warranty
We give
2-year warranty
for pixel props. If a defect is detected we repair your props or replace the
defective item for free. All delivery charges are on buyer.
Pixel props is strong enough for impacts and bumps at regular speed of twirling. However you should
understand that it not undestructible. And warranty can’t cover damages that can be caused by very
strong impacts and drops.
Expected lifetime of pixel props is 5-10 years and limited only by battery lifetime (like cell phones). If
battery becomes bad contact us and we replace it into new or tell you how to replace it by yourself.
If something happened with your props contact us first and tell what happened. In many cases
problem can be solved remotely without sending poi to our service center in Moscow and you save
enough time and money on 2-way shipping.
It is very important to know the weak points of our props, so we can make it
more durable. Thank you for helping us in this way to develop the props!
You can contact us, ask questions and check for new products on our
website:
ignispixel.com
E-mail:
Best wishes, Ignis Team
