25
Troubleshoot
Why do I get logged out
automatically?
I made a mistake while creating a team
member/lock user, how can I edit it?
Why are my activities not updated
on the dashboard?
What is my organisation ID?
Can a property be in multiple
departments?
What happens if I delete
department?
Can a lock be in multiple
properties?
I received an error 409:
Duplicate email.
Why can’t I delete my property?
Can an owner/admin be a
manager of a department?
Why can’t I see the lock access and
activities?
All accounts are logged out automatically
after 1 hour for security reasons.
Edits are not supported for this release, but
you can delete and invite the person again.
As the locks are offline, they need to be
synced via app for access logs to be
retrieved and sent to the dashboard.
The organisation ID is provided to the owner
when they sign up. All users invited to this
account will need to use this organisation ID
when signing in.
Yes, but the access created for locks in
each department will not be shared
across departments. However, lock activity
will be shared across departments.
All created Bluetooth access will cease to work.
However, PINs will still work on the lock. Activities
can still be seen if the property the lock belongs
to is in another department.
Yes, but the new property needs to be in
the same timezone as the current property.
This error will appear if:
1. The user was added and deleted, please
contact
to reinstate the
user (this will be fixed in a future release).
2. The user was added as a lock user first within
a department, the owner/admin will not be able
to add them to Team.
A property cannot be deleted if locks are
assigned to it; they need to be reassociated
to another property first.
Yes, owners and admins are not managers
by default, so they need to be added to the
department.
Lock access and activities can only be viewed in
the department view by a manager. If you are
viewing the dashboard as an owner or admin,
you will not be able to see this. It is possible for
an admin or owner to add themselves into a
department to see lock access and activities.
Software Troubleshooting:
