Troubleshooting
No picture / signal
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1080p cameras are compatible with 1080p HD NVR recorders.
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Ensure the camera is connected to a compatible NVR by ethernet cable.
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The camera may take up to 1 minute to power up after being connected to the NVR.
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There may be an issue with your extension cable run. Connect the camera to the NVR using a different Ethernet cable.
Picture is too bright
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Ensure your camera isn’t pointed directly at a source of light (e.g. sun or spot light).
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Move your camera to a different location.
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Check the brightness and contrast settings oof the NVR or monitor.
Picture is too dark
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Check the brightness and contrast settings of the NVR or monitor.
Night vision is not working
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The night vision activates when light levels drop. The area may have too much light.
Picture is not clear
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Check the camera lens for dirt, dust, spiderwebs. Clean the lens with a soft, clean cloth.
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Make sure that the cable run is within the limitations specified in the section ‘Cable Extension Options’.
Bright spot in video when viewing camera at night
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Night vision reflects when pointing a camera at a window. Move the camera to a different location.
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Warranty & Support
All the products sold are covered by 24 months warranty from the date of invoice.
Warranty instructions:
1. Please contact us when the product is caused by its own fault within 2 year warranty.
2. Please mail us your written warranty card as soon as possible after purchasing our products so that we can repair or replace this product to its
original operation condition. Or the company will not deal with it.
3. Please write the truth on the warranty card.
4. Paid for repairing as follows:
A. Equipment failure caused by human operation
B. Equipment failure caused by not conforming to the using environment
C. No warranty card
D. Warranty expired
Note:
Please keep the warranty card for the better service.
For technical support, please contact us
or https://helpdesk.intelek.cz
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Product model:
Product serial number:
Purchase date:
User name:
Contact person:
Telephone:
