4
Cleaning and Maintenance
Before attempting any cleaning or maintenance on the heater, allow it to cool completely and ensure that the plug
is removed from the socket.
To clean the heater, use a soft damp cloth without any abrasives or detergents on. If the heater is not going to be
used for a long period of time, store the heater in a dry place. Storing the heater in a damp environment could
cause the heater to rust and/or will effect the electronics in the heater which is not covered by your guarantee.
There are no user serviceable parts inside this heater. Do not dismantle the casing or remove the front grill.
This product must be earthed. Fit a 13A BS1362 fuse in a 13A BS1363 plug. Fit the
green/yellow wire to E, the blue wire to N and the brown wire to L. Fit the cord grip.
If in doubt, call an electrician. Don‟t use a non-rewireable plug unless the fuse cover
is fitted. If you remove the plug, dispose of it.
Troubleshooting
If you are having problems with your appliance, please use our troubleshooting guide below. If you are
unable to resolve the issue using the guide please ring our Customer Service Department on
01473 271 272. Please have the model code, batch number and purchase information available.
Problem
Possible Cause
Solution
The heater does not work.
1. Not properly plugged into the
mains wall socket.
2. No electricity in the mains wall
socket.
1. Plug in firmly.
2. Check fuse or breaker.
The room is too cold.
1. The chosen power setting is too
low.
2. Draft from windows or door.
1. Increase the power setting.
2. Block up any drafts with draft
excluders.
The room is too hot.
1. The chosen power setting is too
high.
1. Choose a lower power setting
Guarantee
This product is guaranteed for a period of 2 years from the date of purchase against
mechanical and electrical defects.
The warranty
does not
cover consumable parts that require replacement under
normal use or accessories. This includes filters, belts, and accessory attachments.
1.
If a fault develops within 28 days of purchase it should be returned to the place of
purchase for exchange.
2.
If the fault develops after 28 days and within 24 months of purchase please
contact our customer service department 01473 271 272 or write to us at the
address detailed below.
Please quote the model number which begins
IG
, the „Batch Number‟ beginning
‘5’
and give details of the exact fault.
We will then decide whether to repair or replace the item. You will be required to return a copy of your proof of purchase. Please
retain your original.
If an item is replaced under guarantee within 2 years, the guarantee for the replacement item will be calculated from the
purchase date of the original.
Before calling the Customer Service number please ensure you have
checked the Troubleshooting guide
.
