2
Having trouble with your heater? …
Try our troubleshooting guide on page 4.
If that does not solve the issue contact us …
Disclaimer
Updates to hardware components are made regularly. Therefore some of the instructions, specifications and
pictures in this documentation may differ slightly from your particular situation. All items described in this guide
are for illustration purposes only and may not apply to your particular situation. No legal right or entitlements may
be obtained from the description made in this manual
.
Disposal of Old Electrical Appliances
The European Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE), requires that old
household electrical appliances must not be disposed of in normal unsorted municipal waste. Old appliances
must be collected separately in order to optimise the recovery and recycling of the materials they
contain and reduce the impact on human health and the environment. The crossed out “wheeled bin”
symbol on the product reminds you of your obligation, that when you dispose of the appliance it must be
separately collected. Consumers should contact their local authority or retailer for information
concerning the correct disposal of their old appliance.
Postal Address:
Customer Service Department
Pik-a-Pak Electrical Distributors
38 Bluestem Road,
Ransomes Europark,
Ipswich, IP3 9RR
Tel:
01473 271 272
Fax:
01473 270 733
Email:
Website:
www.igenix.co.uk
When writing or emailing us to report a fault please ensure you attach a copy of your proof of purchase.
Please retain your original
This product is guaranteed for a period of 2 years from the date of purchase against
mechanical and electrical defects.
The warranty does not cover consumable parts that require replacement under
normal use or accessories. This includes filters, belts, and accessory attachments.
1.
If a fault develops within 6 months of purchase it should be returned to the place
of purchase for exchange.
2.
If the fault develops after 6 months and within 24 months of purchase please
contact our customer service department 01473 271 272 or write to us at the
address detailed below.
Please quote the model number which begins IG, the ‘Batch Number’ beginning ‘5’
and give details of the exact fault.
We will then decide whether to repair or replace the item. You will be required to return a copy of your proof of
purchase. Please retain your original.
If an item is replaced under guarantee within 2 years, the guarantee for the replacement item will be calculated from
the purchase date of the original.
Before calling the Customer Service number please ensure you have
checked the Troubleshooting guide
.
