9
TROUBLE SHOOTING
Fault
Possible Cause
Solution
Appliance does
not work.
Mains plug is not plugged in or
is loose.
Insert mains plug.
Water not
heating up.
Thermostat is broken.
The motor is broken or the motor
connector has become loose.
Beans are being kept in an unsuitable
place i.e. fridge, freezer and collecting
condensation.
Contact Igenix 01473 271 272, with
product code and guarantee details.
Reduced or no
liquid flow (only
producing 3 cups
when 12 have
been chosen).
Automatic start function has
been set.
Cancel the pre-set program, see
instruction manual for details
Water droplets
(condensation)
found on the
control panel.
Funnel has become blocked.
Check that the filter isn’t damaged and
allows lumps of coffee powder to form
in the funnel.
Condensation has gathered
after continuous use.
Allow the appliance to cool down
after each use.
Contact Igenix 01473 271 272, with
product code and guarantee details.
Fuse has blown or is
defective.
Check fuse, replace if necessary.
Socket is defective.
Mains malfunctions are to be
corrected by an electrician.
Liquid found under
the appliance.
Water tank may have a crack or
the water tube has split or broken.
Contact Igenix 01473 271 272, with
product code and guarantee details.
Not grinding at all.
Beans not grinding
properly.
Store beans in an air tight container in a
cool dark place to keep the beans dry.
Water tube has become blocked.
Appliance needs descaling, see “Cleaning
and Maintenance” in the instruction
manual
LED display shows
an error i.e. wrong
number of cups set.
LED display defective.
Contact Igenix 01473 271 272, with
product code and guarantee details.
Coffee powder
is not dissolving
properly.
Coffee powder has become
damp and has formed clumps as
condensation got into the powder.
Store coffee powder in an air tight
container in a cool dark place to keep
it dry. Only use dry coffee powder.
Making fewer cups
of coffee than the
water gauge says.
The coffee powder will soak up some
of the water in filtration.
Initially add a little more water that the
gauge says to allow for the short full,
ensuring not to go over the maximum.
Anti-drip valve at the bottom of
funnel is not released.
Close glass jug lid. The lid should be
closed before placing the jug in correct
position.
