7
TROUBLE SHOOTING
Fault
Possible Cause
Solution
Appliance does
not work.
Mains plug is not plugged in or
is loose.
Insert mains plug.
Water not
heating up.
Thermostat is broken.
Condensation has gathered after
continuous use.
Water tube has become blocked.
Contact Igenix 01473 271 272, with
product code and guarantee details.
Coffee powder
is not dissolving
properly.
Coffee powder has become
damp and has formed clumps as
condensation got into the powder.
Store coffee powder in an air tight
container in a cool dark place to keep it
dry. Only use dry coffee powder.
Making less cups
of coffee than the
water gauge says.
The coffee powder will soak up
some of the water in filtration.
Initially add a little more water that the
gauge says to allow for the short full,
ensuring not to go over the maximum.
Anti-drip valve at the bottom of
funnel is not released.
Close glass jug lid. The lid should
be closed before placing the jug in
correct position.
Allow the appliance to cool down
after each use.
Fuse has blown or is
defective.
Check fuse, replace if necessary.
Socket is defective.
Mains malfunctions are to be
corrected by an electrician.
Liquid found
under the
appliance.
Water tank may have a crack or
the water tube has split or broken.
Contact Igenix 01473 271 272, with
product code and guarantee details.
Condensation is
forming on the
appliance.
Reduced or no
liquid flow (only
producing 3 cups
when water tank
is filled up to
MAX level.)
Appliance needs descaling, see “Cleaning
and Maintenance” in the instruction
manual
Funnel has become blocked.
Check that the filter isn’t damaged and
allows lumps of coffee powder to form
in the funnel.
Summary of Contents for IG8127
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