4
Troubleshooting
If you are having problems with your hotplate, please use our troubleshooting guide below. If you
are unable to resolve the issue using the guide please ring our Customer Service Department on
01473 271 272. Please have the model code, batch number and purchase information available.
Problem
Possible Cause
Solution
The hotplate does not work.
1. Not properly plugged into the
mains wall socket.
2. No electricity in the mains wall
socket.
1. Plug in firmly.
2. Check fuse or breaker.
The hotplate must be earthed. Fit a 13A BS1362 fuse in a 13A BS1363 plug. Fit the
green/yellow wire to E, the blue wire to N and the brown wire to L. Fit the cord grip. If in doubt,
call an electrician. Don’t use a non-rewireable plug unless the fuse cover is fitted. If you remove
the plug, dispose of it.
This product is for domestic household use only. To qualify for the guarantee the product must have
been used according to the instructions in the User Manual. Any misuse of the product will result in
the warranty being void.
View the range online at www.igenix.co.uk
Disclaimer
Updates to hardware components are made regularly. Therefore some of the instructions, specifications and pictures in
this documentation may differ slightly from your particular situation. All items described in this guide are for illustration
purposes only and may not apply to your particular situation. No legal right or entitlements may be obtained from the
description made in this manual.
This product is guaranteed for a period of 2 years from the date of purchase against
mechanical and electrical defects.
The warranty does not cover consumable parts that require replacement under
normal use or accessories. This includes filters, belts, and accessory attachments.
1. If a fault develops within 6 months of purchase it should be returned to the place
of purchase for exchange.
2. If the fault develops after 6 months and within 24 months of purchase please
contact our customer service department 01473 271 272 or write to us at the
address detailed below.
Please quote the model number which begins IG, the ‘Batch Number’ beginning ‘5’
and give details of the exact fault.
We will then decide whether to repair or replace the item. You will be required to return a copy of your proof of
purchase. Please retain your original.
If an item is replaced under guarantee within 2 years, the guarantee for the replacement item will be calculated from
the purchase date of the original.
Before calling the Customer Service number please ensure you have checked the
Troubleshooting guide.
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