5
TROUBLE SHOOTING
Please refer to the trouble shooting guide when experiencing an issue with your heater. If you still cannot
determine the fault then please call our Customer Services number 01473 271272
Problem
Possible Cause
Solution
The appliance does
not work or not
heating water.
1. Not properly plugged into the
electricity supply.
2. No power.
3. On/Off switch not turned on.
4. Safety cut-out activated
1. Plug in firmly.
2. Check fuse or breaker.
3. Push On/Off switch to on.
4. Empty the urn and allow to cool for
30 minutes. Press the reset button
on the base of the appliance and refill
with water.
1. Large build-up of scale in the
appliance.
2. Appliance overheated and
activated the thermal cut out.
The appliance cuts
out before it boils.
1. Use a descaling agent to clean
the appliance.
2. Empty the urn and allow to cool for
30 minutes. Press the reset button
on the base of the appliance and refill
with water.
Appliance scales
up quickly
1. You live in a hard water area.
1. Regularly descale the appliance.
Appliance scales
up quickly
1. You live in a hard water area.
1. Regularly descale the appliance.
Tap is leaking
1. Limescale build up.
1. Regularly descale your appliance
to prevent limescale affecting the
appliance.
Spare taps can be purchased at
www.igenix.co.uk
DISPOSAL INFORMATION
The European Directive 2012/19/EU on Waste Electrical and Electronic Equipment
(WEEE), requires that old household electrical appliances must not be disposed of in
normal unsorted municipal waste.
Old appliances must be collected separately in order to optimise the recovery and
recycling of the materials they contain and reduce the impact on human health and the
environment.
The crossed out “wheeled bin” symbol on the product reminds you of your obligation,
that when you dispose of the appliance it must be separately collected. Consumers
should contact their local authority or retailer for information concerning the correct
disposal of their old appliance.
