11
TROUBLESHOOTING
If you are having problems with your appliance, please use our troubleshooting guide below. If you are
unable to resolve the issue using this guide please ring our Customer Service Department on 0844 848
5861. Please have the model code and purchase information available.
The freezer does
not work.
1. Not properly plugged into the
mains wall socket.
2. No electricity in the mains wall
socket.
3. The door is not closed properly.
1. The pipe work is touching the
wall or skirting board.
2. The freezer has not been levelled
properly.
1. Plug in firmly.
2. Check fuse or breaker.
3. Make sure the door is properly
aligned and creates a seal around
the door.
Fault
Possible cause
Solution
The fridge is
making a lot of
noise.
1. Pull the freezer forward so it
does not touch the wall or
skirting board.
2. Adjust the feet at the front of the
freezer, ensuring they are in firm
contact with the floor.
1. The thermostat is set too high
for your environment.
2. The freezer is too close to a
heat source.
3. There is not enough ventilation
around the freezer.
4. The door is not closed properly.
1. Turn the thermostat to a
higher setting.
2. Move the freezer away from
the heat source and out of direct
sunlight.
3. Ensure there is a minimum gap
of 10mm at each side and 30mm
above the freezer.
4. Ensure that the door is properly
closed and the seal is not
damaged.
1. Door is not closed properly.
2. Door open too long and warm
air condensates in the freezer.
3. The freezer needs defrosting
1. Check to see if anything is
stopping the door from closing
properly.
2. Ensure the door is not left open
any longer than needed.
3. Ensure advised periodic
defrosting has been carried out
The temperature in
the freezer is too
warm.
Ice builds up rapidly
inside the freezer.
Summary of Contents for IG3751
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