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8.3
EQUIPMENT RETURN PROCEDURE
Should the SMX100 require repair or it is recommended that the reader follow the Equipment Return
Procedure so the equipment can be repaired or calibrated and returned in an efficient and timely
manner.
8.3.1 Request a RMA Number
Contact the IFI Service Department either in writing or by calling (631) 467-8400 and request a
Return Material Authorization ( RMA ) Number.
The RMA Number is the method IFI uses to prepare its services for returned material in transit and
acts as a tracking document for the returned material through the repair or process.
The RMA also documents the customer’s specific instructions or reason related to the return of the
material.
8.3.2 Return All Accessories
In the interest of saving time and expediting the repair or process, return all the associated
accessories described in Section 1.0 when returning the equipment for repair.
In many cases, a faulty accessory could give the illusion that the equipment itself has failed. For this
reason it is important to return all the accessories with the equipment. It is also IFI's policy to verify
performance of all associated accessories of Section 1.0 before returning the equipment to service.
8.3.3 Packaging The Equipment
When returning equipment to the manufacturer, always wrap each accessory separately, and provide
sufficient protective material around each item to prevent damage from handling and shipping
conditions. It is
strongly
recommended the equipment be returned in its
original wooden crate
(or
equivalent) for maximum protection. Cardboard boxes do not provide sufficient protection of the
equipment.
8.3.4 Reference The RMA Number
As detailed in Paragraph 8.3.1, always reference the IFI assigned RMA Number on your Packing List
and Purchase Order and when any inquiries are made.
