www.ies-synergy.com
User Manual
DUM019665-EN
18
Other messages
Message
Description
Error connecting server.
Booting interrupted !
Please call support.
Message displayed during the startup of the
charging station if the backend server reject the
connection.
Error connecting to RFID reader.
Booting interrupted !
Please call support.
Message displayed during the startup of the
charging station if the RFID module does not work.
Please contact support.
Error connecting to Communication Control Unit.
Booting interrupted !
Please call support.
Message displayed during the startup of the
charging station if the CCU board does not work.
Please contact support.
Error connecting to AC Unit.
Booting interrupted !
Please call support.
Message displayed during the startup of the
charging station if the AC powershare board does
not work. Please contact support.
AC contactor failed.
Please unplug any connected vehicle and call sup-
port.
Message displayed during the startup of the
charging station if the AC powershare board does
not work. Please contact support.
Charger inoperative. Cannot charge here.
Charger inoperative. Backend server request char-
ger does not accept charge
Charger inoperative. Please unplug your vehicle.
Charger inoperative. Backend server request char-
ger does not accept charge. Unplug the vehicle.
Authorization failed!
Please retry identifying.
User rejected by the backend server.
Charger offline. Set up to refuse offline charging.
Charger offline.
Error timeout. Please unplug your vehicle then
identify.
Time out, user identified, unplug the vehicle before
retrying to identify.
Link established. Waiting for car’s start command...
This screen can be displayed when the user is us-
ing AC charging. The vehicle decides when to start
charging.
Error: Authorization failed.
You cannot stop the charge session.
The charge cannot be interrupted by this user who
is not recognized by the backend server.
To stop charging, use your RFID card or your appli-
cation.
User wants to stop the charge. He should identify
himself to be able to switch off the charge and dis-
connect his vehicle.
Charge done. Wrong RFID pass. Unplug your vehi-
cle.(
CCS and AC
)
User not recognized by the backend server...
Charging terminated. Unplug the vehicle.
Charge done. Wrong RFID pass. Please press X once
your vehicle is unplugged.
(CHAdeMO)
User not recognized by the backend server...
Charging terminated. Unplug the vehicle.
Updating station... Charging not available.
Charging station is being updated. Please wait.
Error updating. DO NOT CHARGE HERE. Wait for
correct update.
Error updating. Please contact support for updating
the charging station.
Remote reset started... Station will reboot now.
Station is being rebooted.
Station rebooted. Please unplug your vehicle. (
CCS
) Station rebooted during a charge. Please unplug
and retry to launch the charge.
Warning: insulation failure.
Cable insulation failed. Please contact support.
