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i420

User Guide

Ce document est la propriété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite

This document is the property of IER and may not be reproduced or communicated without prior written

authorization.

Page 13

N0L802A1

1.3.2 INSIDE THE PRINTER

1 Thermal printhead

2 Upper sensor

3 Bottom sensor

4 Platen

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Summary of Contents for I420

Page 1: ...i420 PRINTER USER GUIDE N0L802A1 24 February 2017 ...

Page 2: ...ital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications This equipment is designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If...

Page 3: ... Do not allow anything to rest on the power cord Do not locate this product where the cord will be walked on If an extension cord is used with this product make sure that the total of the ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating Also make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes ...

Page 4: ...OVERHEAT AND RELEASE SMOKE AND CAUSE BURNS OR AN ELECTRICAL SHOCK IF THE PRINTER IS DAMAGED OR IS MALFUNCTIONING BE SURE TO TURN THE PRINTER OFF IMMEDIATELY AND REMOVE THE POWER CORD FROM THE OUTLET THEN CONSULT OUR SERVICE PERSONNEL DO NOT JOLT OR IMPACT TO THE PRINTER BY STEPPING ON DROPPING OR HITTING THE PRINTER DO NOT PLACE THE PRINTER IN A POORLY VENTILATED AREA OR SHUT OFF THE AIR VENT OF T...

Page 5: ...rectly collated pages in this manual contact us to obtain a new manual GENERAL PRECAUTIONS Prior to operation read the safety instructions carefully and observe them Do not drop or put foreign matter such as clips and pins into the printer This may cause problems Be careful when moving or carrying the printer Dropping the printer may cause injury or property damage When moving or carrying the prin...

Page 6: ...inter and radio or television Radio or television reception could be adversely affected Do not use a power voltage or frequency other than those specified Do not put anything on the power cord or step on it Do not drag or carry the printer with the power cord or interface cable Avoid plugging the power cord into an outlet with many loads Do not bundle the power cord when inserting the plug Always ...

Page 7: ...re reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 7 N0L802A1 RECORD OF REVISIONS Revision Date Modifications A1 22 02 2017 Creation of the document ...

Page 8: ...OF THE PRINTER 10 1 2 CONTENTS OF SHIPPING CARTON 11 1 3 PHYSICAL DESCRIPTION 12 1 3 1 Front view 12 1 3 2 Inside the printer 13 1 3 3 Operation panel 14 1 3 4 Rear view 15 2 PRINTER SETUP 16 2 1 INSTALL IERCONNECT 16 2 2 CONNECT THE PRINTER TO POWER 16 2 3 TURN ON OFF THE PRINTER 16 2 4 SET THE MEDIA TYPE 17 2 5 CONNECT THE PRINTER DATA CABLE 17 2 6 LOAD THE PRINTER 18 2 7 DO A PRINT TEST 18 2 8 ...

Page 9: ...municated without prior written authorization Page 9 N0L802A1 3 1 3 LCD display messages 22 3 1 4 Common user indication and display 22 3 2 KEYBOARD 23 3 2 1 Printer in on line mode 23 3 2 2 Printer in off line mode 24 4 TROUBLESHOOTING 25 4 1 THE PRINTER DOES NOT START UP AT POWER UP 25 4 2 THE PRINTER DOES NOT RECEIVE PRINT DATA 25 4 3 POOR PRINT QUALITY 26 4 4 FREQUENT ERROR SIGNALS 26 ...

Page 10: ... OVERVIEW 1 1 PRESENTATION OF THE PRINTER The IER i420 printer is designed to print ATB1 size coupons and bag tags To operate the printer must be connected to a computer on which the IERConnect software is installed Two IER i420 printers can be connected to the same computer if they are not in the same print mode One must be in ATB mode i e wide and the other in bag tag mode i e narrow i420 printe...

Page 11: ...out of the carton Do not grip the printer by the packing material which may tear apart causing the fall of the printer When opening the cover open it all the way If only part way open the cover could slam possibly causing injury Be careful of the edge of the cover when the cover is opened It may cause injury or damage Be careful of the edges of the metal plates They may cause injury or damage The ...

Page 12: ...he property of IER and may not be reproduced or communicated without prior written authorization 1 3 PHYSICAL DESCRIPTION 1 3 1 FRONT VIEW 1 Printer cover 2 Operation panel 3 Power switch 4 Cover open lever To open the printer cover 1 Press the cover open lever 4 2 Lift the right side and pivot the cover 1 to the left to move it onto the vertical position ...

Page 13: ...tre reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 13 N0L802A1 1 3 2 INSIDE THE PRINTER 1 Thermal printhead 2 Upper sensor 3 Bottom sensor 4 Platen ...

Page 14: ...ns autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 1 3 3 OPERATION PANEL 1 LCD display 2 lines of 15 characters 2 Status LED 3 FEED down arrow key 4 RESET EXIT left arrow key 5 UNLOAD up arrow key 6 ON LINE ENTER right arrow key ...

Page 15: ...e property of IER and may not be reproduced or communicated without prior written authorization Page 15 N0L802A1 1 3 4 REAR VIEW 1 Media width adjustment dial 2 Media thickness adjustment dial 3 Right paper guide fixed position 4 Left paper guide 2 positions 5 Power cord inlet 6 USB interface socket USB2 0 7 Left paper guide locking screw ...

Page 16: ...OWER 1 Make sure that the power switch is turned OFF O position 2 Connect the power cord 1 to the printer power inlet 2 3 Connect the plug of the power cord to an AC outlet 2 3 TURN ON OFF THE PRINTER TURN ON THE PRINTER When turning the power switch to the I position ON pay attention to the messages displayed on the printer screen 1 Turn the power switch to the I position ON After 2 seconds the s...

Page 17: ... displays the currently selected print mode To switch to the other print mode 1 Make sure that the USB data cable is NOT CONNECTED and the print media is NOT LOADED 2 Simultaneously press the UNLOAD and ONLINE buttons for 3 seconds until the desired mode is displayed on the screen 3 Set the movable paper guide 3 to the desired position 4 for bag tag 5 for ATB and secure it with a locking screw 6 2...

Page 18: ...ined by the printer After positioning the media the printer displays READY BTP bag tags print mode or READY ATB ATB print mode 2 7 DO A PRINT TEST 1 Turn on the printer see page 16 2 Wait until the printer starts 3 Press On Line to enter the off line mode 4 Press Unload once twice or three times depending on the type of test coupon you want to print Press Unload once to print a configuration test ...

Page 19: ...ault factory setting is 2 This value is suitable for standard ATB and Bag Tag media Below process applies to nonstandard media 1 Rotate the media thickness adjustment dial until you reach the desired setting Dial Type of media 0 Direct thermal media thin paper 1 2 Direct thermal label media standard direct thermal media 3 5 Thicker media such as high quality direct thermal media 6 9 Cards tags thi...

Page 20: ...or standard ATB and Bag Tag media Below process applies for nonstandard media 1 Rotate the media width adjustment dial until you reach the desired setting Dial Media width mm Media width in 0 19 5 to 23 0 0 77 to 0 90 1 23 0 to 30 0 0 90 to 1 18 2 30 0 to 39 0 1 18 to 1 53 3 39 0 to 49 0 1 53 to 1 92 4 49 0 to 62 0 1 92 to 2 44 5 62 0 to 76 0 2 44 to 2 99 6 76 0 to 88 0 2 99 to 3 46 7 88 0 to 99 0...

Page 21: ... mode the printer is equipped with the following means Tricolor LED LCD display backlight LCD display messages 3 1 1 LED INDICATOR The LED of the operation panel can be illuminated in three different colors The following figure list the colors and the symbols used in this document Regardless of color the LED can be illuminated in several modes The following figure list the modes and the symbols us...

Page 22: ...the printer 3 1 4 COMMON USER INDICATION AND DISPLAY Mode Functional state LED LCD display Initialization Initialization mode may take more than 1 minute at power up Application and printing modules desynchronized Maintenance Maintenance mode Application and printing modules desynchronized Downloading Downloading in progress May take several minutes On line Active rest signaling Active rest signal...

Page 23: ...rd keys is the following Signaling Key Action Active rest signaling On Line Switches to OFF LINE mode Effectiveless if a transaction is in progress Unload Press longer than 2 s to unload the media Effectiveless if a transaction is in progress Feed No action Reset No action Warning minor default or technical default signaling On Line Acknowledges warnings or defaults In case of a technical default ...

Page 24: ...gress Unload Press longer than 2 s to unload the media Effectiveless if a test is in progress Feed Ejects a blank coupon This action can be deactivated by configuration Reset No action On Line Unload Switches between bag tag Narrow and ATB wide modes Warning minor default or technical default signaling On Line Acknowledges warnings or defaults In case of a technical default the printing module is ...

Page 25: ... of the power cord to the printer power inlet and to the power supply outlet 4 Restart the printer turn power switch to I position 5 Wait for the printer to initialize then make sure that the LED indicator is lit in green in On line mode 6 If the problem persists call the help desk 4 2 THE PRINTER DOES NOT RECEIVE PRINT DATA 1 Power down the printer turn power switch to O position 2 Check the conn...

Page 26: ...the printhead and the platen If necessary request preventive maintenance execution 3 If the problem persists call the help desk 4 4 FREQUENT ERROR SIGNALS Message Cause Remedy COUPON JAM Paper jam Open the cover Remove the jammed paper Close the cover CUTTER JAM Paper jam at cutter module Call the help desk COVER OPEN The cover is open Close the cover HEAD UNPLUGGED Print head disconnected Call th...

Page 27: ......

Page 28: ...Siège social Headquarters PARIS 3 rue Salomon de Rothschild 92150 SURESNES FRANCE Tél 01 41 38 60 00 Fax 01 41 38 62 75 www ier fr ...

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