ID GATE 8900
13
5.2
Tips and troubleshooting
1.
After swiping card, i
f the arm doesn’t open,
please recheck whether all the wire well connected.
2.
If indicator doesn’t light, or indicate wrong
direction, please exchange the inside wires to test.
3.
Turnstile will automatically open after power off; if it did not, it caused by the storage battery power not enough. Make sure the
storage batter with enough power.
4.
The arm did not work together, check if the sync w
ires connect well.
5 .The arms open but fail to close, check infrared sensor if it matched well.
Digital tube cue
Fault
Reasons and solutions
E010
The main motor cannot be detected
The hall cable or m
otor cable is incorrectly connected, and the
motor hall is faulty
E020
The slave motor cannot be detected
E030
The main and slave m
otor cannot be
detected
E050
The self-check process is abnormal
Hall phase or motor phase sequence misconnection,
motor failure, movement slip or stuck
We are very happy to help you in the future when you encounter problems or product defects, if the use or operation is not clear, please
timely contact the after-sales service staff.
Warranty Card
(Warranty: 3 years)
Order Date:
Product Name:
Product Model:
Customer C
ountry:
Company Name:
Email:
Fault descriptions with photo/video:
6. Customer Service
