IDTECK Star 100R Manual Download Page 66

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Troubleshooting

p.60

See “Installation#5)” to connect the exit button.

If the problem still persists, contact our customer service center.

6.2

Problem

Your RF card is successfully recognized by an exit reader, but the RF card data is not transfer

red to a computer or other data is transferred.

Cause

●

A connectivity error between the exit reader and the 100R

●

A communication error between the exit reader and the 100R

●

An exit reader error

●

System malfunction/data damaged or lost due to an external noise or a short circuit

Solution

Make sure of connection between the exit button and the 100R and of operation of exit rea

der

☞ Check the connection between the exit button and the 100R.

Summary of Contents for Star 100R

Page 1: ......

Page 2: ...Lock Connection Connection of POWER FAIL SAFE Door Lock Connection of POWER FAIL SECURE Door Lock 3 Alarm Device Connection 4 Exit Button Connection 5 Door Contact Sensor Connection 6 Auxiliary Input Device Connection Applied to AUX Input 1 2 3 7 Auto Dialer Connection Separate purchase required 8 Wiegand Input Connection from Another Compatible Wiegand Reader Separate purcha se required 9 RS 232 ...

Page 3: ...Y MODE RF CARD PIN MODE 5 14 2 Delete User Access PIN PIN ONLY MODE 6 15 Add User Access Card PIN RF PIN Combination Mode 7 21 Change Door Open Time When User Access Card or PIN Is Granted 8 22 Change Alarm Time When User Access Card or PIN Is Denied 9 23 Change Alarm Time When Try Out Error Detected 10 24 Change Alarm Time When Door Contact Error Detected 11 25 Change Alarm Time When AUX Input 1 ...

Page 4: ... 2 Input Detection from H to L 38 53 Set AUX 3 Input Detection from L to H 39 54 Set AUX 3 Input Detection from H to L 40 55 Set Exit Button Input Detection from L to H 41 56 Set Exit Button Input Detection from H to L 42 57 Set Door Contact Sensor Input Detection from L to H 43 58 Set Door Contact Sensor Input Detection from H to L 44 59 Activate TTL Output to H 45 60 Activate TTL Output to L 46 ...

Page 5: ...Troubleshooting 1 Operation 1 1 Problem Cause Solution 1 2 Problem Cause Solution 2 Registering or Deletion 2 1 Problem Cause Solution 2 2 Problem Cause Solution Having a master card or PIN Loosing a master card or PIN 3 System Initialization 3 1 Problem Cause Solution 100R V5 0 0 under or IP100R V2 0 0 under 100R V5 0 0 over or IP100R V2 0 0 over 4 Communication 4 1 Problem Cause Solution 47 47 4...

Page 6: ...ts p vi 5 Keypad 5 1 Problem Cause Solution 6 External Device 6 1 Problem Cause Solution 6 2 Problem Cause Solution 6 3 Problem Cause Solution 16 Template 17 RMA Request 57 57 57 58 58 58 58 59 60 60 60 61 61 62 64 65 ...

Page 7: ...he user to the presence of importa nt operating and maintenance servicing instructions in the literature accompanying the ap pliance WARNING To reduce the risk of fire or electric shock do not expose this appliance to rain or moisture WARNING 1 Be sure to use only the standard adapter that is specified in the specification sheet Usin g any other adapter could cause fire electrical shock or damage ...

Page 8: ...t in any way SAMSUNG is not liable for problems caused by unauthorized modifications or attempted repair 10 When cleaning do not spray water directly onto parts of the product Doing so may ca use fire or electric shock CAUTION 1 Do not drop objects on the product or apply strong blows to it Keep away from a locat ion subject to excessive vibration or magnetic interference 2 Do not install in a loc...

Page 9: ...u r safety If the provided plug does not fit into your outlet consult an electrician for repla cement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenie nce receptacles and the point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Use only with cart stand tripod bracket or table spe...

Page 10: ...these accessories Request for EXIT button Door Contact sensor PIR sensor Fire sensor and other sensors via 5 independe nt input ports Also output ports which include 2 Relays and 2 TTL outputs can be used to c ontrol the operation of other accessories such as Electric Magnetic Door Lock Alarm Chime Bell and Auto Dialer Moreover the status or behaviors of these input and output accessori es are con...

Page 11: ...rogrammable by Keypad Independent 5 Inputs and 4 Outputs Including 2 Form C Relay Outputs Keypad Lock by Try out Error Alarm Function Duress Mode Function Toggle Mode for Door Opening Closing Lock Control by Door Contact Switch Safe Default Secure Mode Available Dual Tamper Switches Chime Bell Output Mode Selection RF Only PIN 4 6 digit Only RF P W 4 digit RF or PIN Options 4ch Voice Auto dialer C...

Page 12: ...t 1ea 26bit Wiegand Communication RS232 Input Port 5 Ports Exit Button Door Contact Aux 1 Aux 2 Aux 3 Output Port 2 Ports Form C Relay Output COM NO NC D C12 18V Rating Max 2A 1 Port Chime Bell Output DC5V Rating Max 5 00mA 1 Port TTL Output DC5V Rating Max 20mA Keypad 12 Key Numeric Keypad with Back Lighting LED Indicator 3 Array LED Indicators Red Green and Yellow Beeper Piezo Buzzer Operating T...

Page 13: ...p 7 Color Material Dark Pearl Gray Polycarbonate Dimension W x H x T 87mm x 100mm x 31mm 3 4 x 3 94 x 1 22 Weight 210g 0 46lbs Certification FCC CE KC RoHS Model 100R IP100R ...

Page 14: ...Front Panel Description 5 p 8 ...

Page 15: ...Identifying Supplied Parts 6 p 9 Please unpack and check the contents of the box ...

Page 16: ...l and use the provided template to drill two 6 32 holes and one 1 2 hole on the proper location of the wall to mount the Wall Mount bracket as shown below If the gang box is already installed on the wall then skip this step 2 Using 2 screws install wall mount to the wall ...

Page 17: ...Removing the unit from the Wall Mount bracket after they have been ins talled together may cause damages to the bracket and render its effectiveness 3 Insert 5 O rings to the wall mount as indicated then route the cable of the main unit th rough the center hole and push the main unit to wall mount to lock the main unit and make sure that the main unit is locked with wall mount ...

Page 18: ...te with Red Stripe Alarm Relay NC NC 2 Purple with White Stripe Alarm Relay COM COM 2 White Alarm Relay NO NO 2 Purple Exit Button EXIT Orange Door Sensor CONTACT Yellow with Red Stripe Aux Input 1 INPUT1 Green Aux Input 2 INPUT2 Green with White Stripe 7PIN J3 Wiegand Data0 DATA0 Pink Wiegand Data1 DATA1 Cyan TTL Output TTL1 D0 Orange with White Chime Bell Output CHI D1 Brown with white Stripe Au...

Page 19: ...he 100R IP100R to generate output in Wiegand format and use it like a reader The 100R IP100R can output data from card reading but can t output data from keypad in put If you want to generate Wiegand instead of TTL output format follow the table below This function is only applicable to V6 0 0 of the 100R and higher V3 0 0 of the IP100R and higher SW1 1 SW1 2 SW2 1 SW2 2 Orange wire with White str...

Page 20: ...ta 0 and Chime Bell Output wire to Wiegand Data 1 Output wire Therefore you can t use those functions In addition because TTL Output wire is changed to Wiegand Data 0 Output you can t initialize the 100W IP100W using the wires You can use those functions again when setting SW1 and SW2 to the default stat e ...

Page 21: ...System Wiring for Typical Application 9 p 15 1 Power Connection ...

Page 22: ...R FAIL SECURE Door Lock Connect Door RELAY COM Grey with Red stripe wire to DC 12V be sure that the exi sting power supply has enough capacity to support this accessory or upgrade to a suffici ent one Connect wire of Door Lock to Door RELAY NO White with Red stripe wire Connect wire of Door Lock to Power GND wire 3 Alarm Device Connection Connect Alarm RELAY COM White wire to DC 12V be sure that t...

Page 23: ... 3 Connect one wire of the Auxiliary Input Device to the AUX Input wire Input 1 Green Input 2 Green with White stripe Input 3 Green with Red stripe wire Connect the other wire of Auxiliary Input Device to Power GND wire If a normally closed input device is used then see section 12 49 51 53 to change the detection schemes from the defaulted settings 7 Auto Dialer Connection Separate purchase requir...

Page 24: ...ditional Reader to DATA1 Cyan wire 9 RS 232 Communication Port Connection 9 pin connector COM Port female is required to connect serial communication RS 232 bet ween Main Unit and Personal Computer Connect RS 232 TX Black with White stripe wire of Main Unit to pin number 2 of 9 pin connector Connect RS 232 RX Red with White stripe wire of Main Unit to pin number 3 of 9 pin c onnector Connect RS 23...

Page 25: ...proper ly 1 Registration of RF Cards for RF CARD ONLY MODE 1 Apply 12V DC to the unit All 3 LEDs will be flashing along with a powered up melody do mi sol me do do mi sol do 2 Press from the keypad RF CARD ONLY MODE 3 Present RF Cards as follow to register Configuration Card and User Access Cards The user may choose to register the 8 digit card numbers via the keypad instead of presenting the card...

Page 26: ...lashing along with a powered up melody do mi sol me do do mi sol do 2 Press from the keypad RF CARD PIN MODE 3 Present RF Cards as follow to register Configuration Card and User Access Cards 4 6 digit Personal Identification Number PIN for each User Access Card 4 The first card read becomes the Configuration Card and the following RF Cards PINs a re registered as User Access Cards with assigned PI...

Page 27: ...tered as User Access PINs Once all User Access PINs have been registered e nter the Configuration PIN again to complete the registration Please store the Configu ration PIN for future changes 5 Now the Main Unit is entered into the normal operation mode with factory defaulted s ettings 4 Registration of RF PIN Combination MODE 1 Apply 12V DC to the unit All 3 LEDs will be flashing with a power up ...

Page 28: ...n User Access Card or PIN is not recognized Alarm RELAY activates for 2sec Red LED lights on for 2sec 3 Duress Password 00 Duress Alarm to TTL output port for 03 sec 4 QUICK ACCESS MODE Disable 5 Chime Bell output Enable Chime Bell activation time 05 sec 6 Melody sound Enable 7 Keypad lock out time when Try Out error detected 01 min 8 Detect all inputs from H to L 9 Activate TTL output to L 10 Del...

Page 29: ...p 23 Factory Defaulted Setting Values 16 Unlock followed by Door Contact Disable ...

Page 30: ...de Safe Mode When the Main Unit operates in normal mode the yellow LED is flashing every second 2 Open the Door When a registered Card or PIN is read the Door will open for 3 seconds along with the do mi sol do melody Registered Card or PIN ...

Page 31: ...d or PIN is read thus access is denied and the Alarm can be acti vated for 2 seconds along with sol do sol do melody Unregistered Card or PIN If you do not want to activate the Alarm in case of unregistered access attempt then you c an change this setting as shown in section 12 5 Secure Mode The last person to exit can change the operation of the unit from Normal Mode to Secure M ode by entering t...

Page 32: ...enter the 2 digit Duress Password and the door will open as usual howev er the Duress Alarm TTL Output will activate an external Auto Dialer to notify the appropri ate personnel See section 9 7 and 12 29 for more instructions on this feature 7 Chime Bell Operation The key can be used to activate an external Chime Bell for 5 seconds the defaulted value ...

Page 33: ...rst present the Configuration Card or enter the Configuration PIN and e nter the 2 digit command code Summary Table of Commands Command Action Change setting values 11 Add User Access Cards RF CARD ONLY MODE 12 Add User Access Cards and PIN RF CARD PIN MODE 13 Add User Access PIN numbers PIN ONLY MODE 14 Delete User Access Cards or PIN ...

Page 34: ...rm time when Door Contact error detected 25 Change Alarm time when Aux Input 1 detected 26 Change Alarm time when Aux Input 2 detected 27 Change Alarm time when Aux Input 3 detected 29 Register 2 digits Duress Alarm password 30 Change Alarm time when Duress Alarm detected 31 Test Door open time set by command 21 32 Test Alarm time set by command 22 33 Test Alarm time set by command 23 34 Test Alar...

Page 35: ...S MODE 44 Disable QUICK ACCESS MODE 45 Enable Toggle Mode for Lock control 46 Disable Toggle Mode for Lock control 47 Enable Unlock followed by Door Contact 48 Disable Unlock followed by Door Contact 51 Disable Melody sound turning off both the melody keypress audio feedback 52 Enable Melody sound 60 Change keypad lock out time when Try Out error detected 61 Set Aux Input 1 Detection from L to H ...

Page 36: ... from H to L 67 Set Exit Button Input Detection from L to H 68 Set Exit Button Input Detection from H to L 69 Set Door Contact sensor Input Detection from L to H 70 Set Door Contact sensor Input Detection from H to L 71 Activate TTL output to H 72 Activate TTL output to L 73 Enable Keypad Input to Enter ID Number 74 Disable Keypad Input to Enter ID Number 77 Enable Chime Bell Output 78 Disable Chi...

Page 37: ...DE 81 Set Door Open time out for Door Contact sensor 82 Set number of times of Try Out 83 Set input key press time out time 84 Set Tamper Alarm output port 88 Enable Tamper Alarm 89 Disable Tamper Alarm 99 Re Initialize and erase all setup data 1 11 Add User Access Cards RF CARD ONLY MODE ...

Page 38: ...Setting Changes p 32 2 12 Add User Access Cards RF CARD PIN MODE 3 13 Add User Access PIN PIN ONLY MODE 4 14 1 Delete User Access Cards RF CARD ONLY MOD E RF CARD PIN MODE ...

Page 39: ...ating time Activate Mode Value Activate only in Secure Mode 00 Activate in Safe Secure Mode 50 Setting Value for activating Activate Value Activate only Door Relay 01 Activate only Alarm Relay 02 Activate only TTL Output 04 Activate Door Relay TTL 05 Activate Alarm Relay TTL 06 EX1 Activate Door Relay In Safe Secure Mode Safe Secure Mode50 Door Relay01 OM 51 EX2 Activate Alarm Relay TTL only in Se...

Page 40: ...r Secure Mode mm mm is activating time value minutes from 01min to 99min mm value 00min means no operation Symbol Setting Values Examples Remarks 7 21 Change Door Open Time When User Access Card or PIN Is Granted 8 22 Change Alarm Time When User Access Card or PI N Is Denied Refer to Table 1 for OM tt 00 99 sec Defaulted Alarm time 02 sec ...

Page 41: ...ror Detected Refer to Table 1 for OM tt 00 99 sec Defaulted Alarm time 10 sec 10 24 Change Alarm Time When Door Contact Error Det ected Refer to Table 1 for OM tt 00 99 sec Door Open Time out setting is required for activating refer to 12 81 11 25 Change Alarm Time When AUX Input 1 Detected ...

Page 42: ...6 12 26 Change Alarm Time When AUX Input 2 Detected 13 27 Change Alarm Time When AUX Input 3 Detected Refer to Table 1 for OM tt 00 99 sec 14 28 Register 2 Digit Duress Alarm Password 00 is registered as default Password ...

Page 43: ... Change Alarm Time When Duress Alarm Detected 16 30 Test Door Open Time Set by Command 21 17 31 Test Alarm Time Set By Command 22 18 32 Test Alarm Time Set By Command 23 19 33 Test Alarm Time Set By Command 24 20 34 Test Alarm Time Set By Command 25 ...

Page 44: ...Setting Changes p 38 21 35 Test Alarm Time Set By Command 26 22 36 Test Alarm Time Set By Command 27 23 37 Change Chime Bell Activating Time 24 38 Open Door Unconditional ...

Page 45: ...CK ACCESS MODE is enabled Door will open simply by press key 27 41 Disable QUICK ACCESS MODE 28 42 Enable Toggle Mode for Lock Control If you set Enable Toggle Mode Door will be toggled open and close function when the regis tered card or PIN entered You may use this function for Arm Disarm for buglar alarm syste m ...

Page 46: ...k Control 30 44 Enable Lock followed by Door Contact If you set Enable Lock followed by Door Contact Door only be locked followed by Door Con tact so the door will remain open until the door is completely closed 31 45 Disable Lock followed by Door Contact ...

Page 47: ...on from L to H 32 46 Disable Melody Sound 33 47 Enable Melody Sound 34 48 Change Keypad Lock out Time When Try Out Erro r Detected 35 49 Set AUX Input 1 Detection from L to H AUX 1 input is detected on the raising edge of AUX 1 input ...

Page 48: ... 37 Set AUX 2 Input Detection from H to L AUX 2 input is detected on the falling edge of AUX 2 input Defaulted setting 38 53 Set AUX 3 Input Detection from L to H AUX 3 input is detected on the raising edge of AUX 3 input 39 54 Set AUX 3 Input Detection from H to L AUX 3 input is detected on the falling edge of AUX 3 input Defaulted setting ...

Page 49: ...ton Input Detection from H to L Exit Button input is detected on the falling edge of Exit Button input Defaulted setting 42 57 Set Door Contact Sensor Input Detection from L t o H Door Contact input is detected on the raising edge of Door Contact input 43 58 Set Door Contact Sensor Input Detection from H to L Door Contact input is detected on the falling edge of Door Contact input Defaulted settin...

Page 50: ...TL Output to L TTL output changes the state from logic 1 to logic 0 when it activates Defaulted setting 46 61 Enable Keypad Input To Enter ID Number Keypad input is enabled to enter the ID numbers through keypads 47 62 Disable Keypad Input To Enter ID Number Keypad input is disabled to enter the ID numbers through keypads Defaulted setting ...

Page 51: ... Set Door Open Time out for Door Contact Sensor 48 63 Enable Chime Bell Output 49 64 Disable Chime Bell Output 50 65 Set Delay Time to Activate SECURE MODE 51 66 Set Door Open Time out for Door Contact Sensor ...

Page 52: ...Setting Changes p 46 52 67 Set Number of Times of Try Out 53 68 Set Input Keypress Time out Time 54 69 Set Tamper Alarm Output Port ...

Page 53: ... To comply with UL 294 the Standard for Access Control System Units the Tamper Alarm m ust be enabled 56 71 Disable Tamper Alarm 57 72 Re Initialize and Erase All Setup Data Please use this command when you really want to erase all data and start the unit from the beginning ...

Page 54: ...a hard wired Initialize function on the unit You may lose all setup data after Initialization 1 Hardware Initialization When the master card or ID is lost 1 Open the top case taking out four bolts on the back 2 As the left picture make two jumpers short in state of being on power 3 3 color LED blinking with beep sound indicates success of initialization ...

Page 55: ...r and power on 3 3 color LED blinking with beep sound indicates the success of initialization 2 1 100R Over V5 0 4 IP100R Over V2 0 2 1 Disconnect those two wires and wire them as shown above normal connection diagra m 2 2 100R V5 0 0 V5 0 3 IP100R V2 0 0 V2 0 1 1 Main power off again 2 Disconnect orange wire and orange with white stripe wire as shown above normal connection diagram and power on ...

Page 56: ...e received including interference that may caus e undesired operation This equipment has been tested and found to comply with the limits for a Class A Digital De vice pursuant to Part 15 of the FCC rules These limits are designed to this equipment gener ates uses and can radiate radio frequency energy and if not installed and used in accordan ce with the instructions may cause harmful interference...

Page 57: ...Ds of 100R blinks only and an RF card doesn t recognize Cause 1 System initialization Status Unregistered Master Card or PIN 2 System malfunction data damaged or lost due to an external noise or a short circuit 3 Internal circuit element damaged or malfunctioning Solution Make sure that installation and operation are normal When installing the 100R first or When finishing system initialization Bec...

Page 58: ...ile 100R operates normally It is caused by system malfunctions 1 Turn on the 100R when it s off OFF ON If this does not solve the problem initialize the product Upon initialization all data default value will be restored If the problem still persists contact our customer service center 1 2 Problem The 100R operates suddenly on general mode during setting or registering a user on mode s election Ca...

Page 59: ...d or PIN an d user 1 100R Mode Selection Mode Number ENT RF Only 01 ENT RF P W 02 ENT PIN Only 03 ENT RF or PIN 05 ENT 2 Enter the master card or PIN 4 to 6digit mode 03 or 05 ENT 3 By modes enter the master card PIN and password 4 Enter the master card or PIN 4 to 6digit mode 03 or 05 ENT See Initial Setting to register master or user When registering a user card additionally while using a produc...

Page 60: ...ser card that wish to delete I Enter the master card or PIN 4 to 6digit mode 03 or 05 ENT II Enter mode 14 ENT to delete user access cards III Enter a user card to delete If there have enough user cards that wish to delete en ter them in order continuously IV Enter the master card or PIN 4 to 6digit mode 03 or 05 ENT 2 Loosing a user card that wish to delete But knowing PIN of user card I Enter th...

Page 61: ...till persists contact our customer service center 3 System Initialization 3 1 Problem Registering deleting a card and setting change cannot be used because of loosing a master card or PIN Cause A user carelessness Solution When loosing a master card or PIN if you change product s settings you should initialize the product In system initialization master user and system settings are changed by init...

Page 62: ...re to orange with white stripe wire 3 After power is on make sure of system initialization 1 At this time bell grows in sound and LEDs blink 4 After slicing two short wires off the product make off the power 5 Use it installing the product all right again See System Initialization to register master or user Make sure to consult a technician before separating or initializing a product If the proble...

Page 63: ...oftware is set up as shown below Make sure of connecting communication cables 1 Make sure that connecting communication cables between the 100R and the PC 2 Make sure of cable s maximum distance RS232 Max 15m If the problem still persists contact our customer service center 5 Keypad 5 1 Problem An RF card works properly but the 100R cannot recognize the RF card number when it is ent ered in the ke...

Page 64: ...git mode 03 or 05 ENT Enter 82 ENT to Set Number of Times of Try Out Enter 2 digits of Try Out Times ENT e g 10 ENT 10 Set number of try out times when unregistered ID III Change Keypad Lock out Time When Try Out Error Detected is below Enter the master card or PIN 4 to 6digit mode 03 or 05 ENT Enter 60 ENT to Change Enter 2 digits of Try Out Times ENT e g 10 ENT 10 Interrupt entering a keypad for...

Page 65: ... button and the 100R Make sure to use a NO Normal Open type exit button Check the exit button operation 1 Check the condition of the connection cable a short circuit or cut between and the 10 0R 2 Connect two wires from the exit button I If the FACE007 operates when the exit button is pressed Replace the exit button II If the FACE007 does not respond Initialize the product Upon initialization all ...

Page 66: ...er red to a computer or other data is transferred Cause A connectivity error between the exit reader and the 100R A communication error between the exit reader and the 100R An exit reader error System malfunction data damaged or lost due to an external noise or a short circuit Solution Make sure of connection between the exit button and the 100R and of operation of exit rea der Check the connectio...

Page 67: ... enhance the GND signal by using the shield wire and a spare wire of the cable as GND When using a measurement device such as an oscilloscope or multimeter make su re to consult with technician Check the Wiegand output by consulting the Exit Reader s Manual If the Wiegand is not normal replace the exit reader Do not try to extend the max transmission range for a Wiegand communication ca ble or sta...

Page 68: ...ction between the door lock and the 100R The connection between a door lock and the 100R may vary depending on the do or lock type and its operation type Normal Open Normal Close If this does not solve the problem proceed with the following steps ...

Page 69: ...eck the door lock operation When using a measurement device such as an oscilloscope or multi meter make s ure to consult with technician Remove the door lock from the 100R and check the relay output from the 100R with a measuring instrument When the relay output from the 100R is normal replace the door lock See Installation to connect the door lock If the problem still persists contact our custome...

Page 70: ...Template 16 p 64 ...

Page 71: ...g Gangseo Gu Seoul 157 030 Korea Tel 82 2 2659 0055 Fax 82 2 2659 0086 E mail webmaster idteck com Website www idteck com E Training Center http www idtecktraining com IDTECK Production Facility and RMA Center 2F 89 4Dodang Dong Weonmi Gu Bucheon Si Gyeonggi Do 420 130 Korea Tel 82 2 2659 0055 Fax 82 2 2659 0086 E mail webmaster idteck com Website www idteck com E Training Center http www idtecktr...

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IDTECK Star 100R, Manual

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