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IDTECH ViVOpay PISCES, User Manual

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IDTECH ViVOpay PISCES User Manual Download Page 15

Troubleshooting and Maintenance 

 

11 

 

 

 

3.    After applying power.

 

Please press key "1" and then press press key "#" within 3 sec after  

      LCD display "Welcome". If  you input correctly, The 

ViVOpay AR Diagnostics

 will appears on   

      the screen and prompt alarm will sound. 
 

The menu first page as below: 
ViVOpay AR Diagnostics

 

 

0  Test Results Summary 
1  Test  Al l 
2  LCD 
3  Touch Screen 
4  Keypad 
5  LEDs 
6  Tone 
7  Magstripe 
8  RFID and Antenna 
9  ICC 
                     O: Next Page    X:  Exit 

 

 
 
 
 
 
                                            

The menu second page as below: 

                                          
                                            

ViVOpay AR Diagnostics

 

                                            0 Ethernet 
                                            1 SAMs 
                                                                <: Prev Page    X:  Exit 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

 

Summary of Contents for ViVOpay PISCES

Page 1: ...PISCES POS PIN PAD User Guide ...

Page 2: ...ny other method or translated into another language or language form without the express written consent of ID TECH ID TECH is a registered trademark of International Technologies and Systems Corporation ViVOpay and Value through Innovation are trademarks of International Technologies and Systems Corporation Other trademarks are the property of the respective owner Warranty Disclaimer The services...

Page 3: ... correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to the ViVOpay PISCES not expre...

Page 4: ...iance 3 Radio Frequency Interference 4 Installing the ViVOpay PISCES 5 Connecting the ViVOpay PISCES 5 Accessing the Connectors 5 Connecting Power and Data Cables 6 Testing the Installation 8 Transaction Test 8 Chapter 3 Troubleshooting and Maintenance 09 Troubleshooting 10 Onboard Diagnostics 10 Maintenance 11 Replacing the Stylus 11 Upgrading the Firmware 12 Appendix A Specifications 13 ViVOpay ...

Page 5: ...Samsung Pay Support for Mifare cards Mifare classic Mifare Ultralight Mifare DESFire EV1 Support for Secure SoftSAM s Support for Payment Card Brands VISA VCPS MSD qVSDC MasterCard MCL AMEX Expresspay Discover DPAS Interac flash JCB China Union Pay International This document assumes that users are familiar with their host POS systems and all related functions Features The following features are s...

Page 6: ... RJ 45 Data Cable P N 80143235 00X These cables are recommended and approved by ViVOtech to comply with FCC rules and regulations Power supply if required P N AC005R This power supply recommended and approved by ViVOtech to comply with FCC rules and regulations You may also need the following Additional SAM card Contactless test card ViVOcard Contactless Test Card P N 241 0015 03 Magnetic stripe t...

Page 7: ... customer to enter a PIN that can be viewed by a third party for example a customer must tilt or rotate the device for better accessibility due to objects blocking a card swipe 2 If the ViVOpay PISCES is elevated on a mounting stand shielding must be provided on the mount to prevent a PIN being viewed by a third party 3 If the ViVOpay PISCES is mounted on a counter top additional shielding which c...

Page 8: ...deo camera to determine if there is a position where PIN entry can be observed Retesting Requirements If PIN entry on the ViVOpay PISCES is observable in any of the above tests you must reposition the ViVOpay PISCES and completely retest all locations to verify that PIN entry is not visible Consider placing a display to block observation from that position Repositioning the ViVOpay PISCES to block...

Page 9: ...PISCES The basic steps are Connect to power and POS Mount if required Test the installation Connecting the ViVOpay PISCES Accessing the Connectors The ViVOpay PISCES connectors are beneath a cover on the bottom of the reader To access the connectors 1 Turn over the ViVOpay PISCESso that the connector cover is visible 2 Open to connector cover ...

Page 10: ...nsert the data cable into the HDMI connector directly 4 Close the cover 5 Turn the ViVOpay PISCES keypad side up 6 Place the stylus in the holder at the side face of the ViVOpay POSCES 7 Attach the data cable from the ViVOpay PISCES to the appropriate port on the POS ...

Page 11: ...ViVOtech screen Copyright screen Firmware version screen It should then display Welcome or Please present card or similar wording depending upon the POS application If the unit fails to power up try reseating the power connector or change to a different power outlet If the unit still fails to power up try replacing the power supply If the unit still fails to power up and the power supply is defini...

Page 12: ...on To test a transaction 1 Ring up a transaction on the POS The ViVOpay PISCES may show Welcome or similar wording 2 Present a card fob phone in close proximity to the reader or swipe a magnetic stripe card 3 A single beep and LED flash indicates that the card has been validated The ViVOpay PISCES may display Processing or similar wording while the transaction is being processed 4 If the POS softw...

Page 13: ...incorrect voltage Incorrect power supply used Unsupported card fob phone used Present card fob phone closer to the reader and ensure it s parallel to the reader touch screen Verify that the card fob phone is valid current Test with ViVOcard Contactless Test Card part number 241 0015 03 Try a different card fob phone Verify that the unit is not near any large metal objects Verify that correct firmw...

Page 14: ... with the magstripe card try turning the card around make sure that the card is level during the card swipe Contact the payment processor for an application upgrade Check that the cable is correctly attached to the back of the ViVOpay PISCES Check the POS application Onboard Diagnostics Onboard diagnostics OBD tests the following components of the ViVOpay PISCES Is there a smart card test Test Pos...

Page 15: ...ctly The ViVOpay AR Diagnostics will appears on the screen and prompt alarm will sound The menu first page as below ViVOpay AR Diagnostics 0 Test Results Summary 1 Test All 2 LCD 3 Touch Screen 4 Keypad 5 LEDs 6 Tone 7 Magstripe 8 RFID and Antenna 9 ICC O Next Page X Exit The menu second page as below ViVOpay AR Diagnostics 0 Ethernet 1 SAMs Prev Page X Exit ...

Page 16: ...lating PCI security measures You can also upgrade the ViVOpay PISCES s firmware if required Replacing the Stylus It is important that only the stylus be used for writing on the touch screen If the stylus is lost or the lanyard broken you can obtain a replacement from your ViVOpay PISCES distributor To replace the stylus 1 Turn the ViVOpay PISCES upside down and unscrew the screw for the tether wir...

Page 17: ...g for the upgrade 2 Connect the USB data cable to the ViVOpay PISCES and PC see Connecting Power Stylus and Data Cables on page 6 3 Double click the ViVOpay download utility icon or exe to start the utility 4 Power on the ViVOpay PISCES The bootloader version will appear 5 According to the image type to click the corresponding bottom 5 1 Click Download Bootloader to download bootloader 5 2 Click D...

Page 18: ...SO 18092 Reading distance MAX 4cm Physical Length 175 mm Width 95 mm maximum Depth 58 mm maximum Weight 0 4Kg Environmental Operating Temp 0 to 55 C 32 to 131 F Storage Temp 25 to 65 C 13 to 149 F Relative Humidity 10 to 95 non condensing Operating Environment Indoor only Power Voltage 5 Vdc regulated 10 Consumption 6 W maximum Power supply The PISCES shall be powered by an external power source P...

Page 19: ...d Communications NFC phone A technology that enables communication between a secure element in a mobile device and a contactless reader to make credit debit payments Also see UICC The Payment Card Industry Security Standards Council PCI SSC mission is to enhance payment account data security PCI 4 1 is a set of standards created by PCI SSC to increase the security of card data Point of Sale POS Re...

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