IDTECH vivopay kiosk iii, User Manual

Page: 24 / 24

ViVOpay Kiosk III User Manual
Page 24 of
24
Some cards/fobs read,
but not all.

Possible bad
card/fob.

Unsupported card
used.

Wrong firmware
(contact your local
support
representative).

Check to see if card/fob is damaged.

Verify that correct firmware is loaded on reader
(local support representative only).
Communication to Kiosk
No data is received, or
data is garbled.

Faulty or incorrect
cable connections.

Check that the cable connection is secure and
in the correct port on the kiosk III.
Load Firmware
Firmware loading
software indicate “ open
RS232 failed” Device is not well
connected to PC. Or
other software is using
serial interface

Check the cable connection

Close other software which is using serial
interface
Firmware loading
software indicate “Load
firmware failed” Device is not well
connected to PC

Check the cable connection
Firmware loading
software indicate “Send
Command failed” Bootloader firmware in
device is destroyed

contact your local support representative to
reload manufacture firmware
If you are unable to resolve the problem, please contact support@idtechproducts.com
(sending an e-mail to this address will automatically open a support ticket).