IDS Ingegneria Dei Sistemi S.p.A.
N. doc.: MN/2009/056 - Rev. 1.1
RIS Hi-Mod / DUALF-400-900 - Installation Guide
and User Manual
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WARRANTY CERTIFICATE CONDITIONS
A.
Standard Warranty Conditions
1.
IDS Ingegneria dei Sistemi S.p.A, (hereinafter referred to as IDS or Seller), warrants that its
products shall be free from defects in material and workmanship, for a period of 12 months
from the delivery date duly registered and certified (“Effective Date”) in the “Warranty
Registration Form”. IDS shall repair or replace Products or parts thereof found faulty (the
“Faulty Parts”) which are returned to IDS, and which, at IDS’s judgment, were defective or
became defective during its normal use. Seller’s obligations shall not apply to Faulty Parts
that:
(a) Buyer do not properly store, install, use, or maintain;
(b) Buyer modify, or perform tests which are not approved in writing by the Seller;
(c) Buyer have subjected to any kind of misuse, detrimental exposure beyond its
intended purpose or damaged in an accident or by natural disaster or calamities.
(d) Are repaired by other than IDS personnel; in which have been installed HW/SW
accessories not supplied by IDS; are integrated or connected to equipment
different from the ones supplied by IDS (except the PC data Logger conform to
IDS specifications);
(e) Whose operational software was not installed as per IDS instruction (see IDS
User’s Guide for the Data Acquisition Software);
B.
Warranty Procedure
1.
To proceed in the application of warranty terms, Buyer shall have to contact IDS Customer
Care Office to get the clearance to return the Faulty Parts.
2.
The Faulty Parts once received by IDS will be inspected to verify they are eligible for repair
or replacement..
3.
Buyer is responsible for ensuring that the Faulty Parts be returned to IDS with a suitable
packing (it is recommended that the original packing be saved for a better understand of the
failure cause); IDS will not be obliged to repair or replace Faulty Parts damaged from abuse,
misuse, negligence, accident loss or damage in transit.
4.
The Shipping costs for Products returned during the warranty period, are as follows:
(f) From Buyer Site to Seller site shipping costs, as per Incoterms CIP, are borne
by Buyer
(g) From Seller Site to Buyer site shipping cost, as per Incoterms CIP, are borne by
Seller
5.
The warranty period on the repaired or replaced Faulty Parts is six months or the unexpired
portion of warranty on such Faulty Parts whichever date comes later.
C.
Special Warranty Terms for IBIS – M Units
1.
IDS offers the Buyer special Support and Maintenance Plans to be executed conditionally by
the Buyer. These Plans set forth special Warranty conditions which are detailed in the
relevant options purchased.
D.
Limited Liability
2.
Seller’s sole obligation and liability under this Agreement shall be limited to the repair or
replacement of the Product, or the refund of the purchase price at the Seller’s sole option.
This Article sets forth the sole and exclusive remedies for claims based upon defects or
nonconformity of the Products, whether the claim is on contract, warranty, tort (including
negligence), strict liability, or otherwise.
