idomus IDO-HOME, User Manual, Page: 11 / 16

11
WARRANTY TERMS
During the warranty period, we (or our authorized technicians) will repair any defects of the products or goods resulting from the manufacturing or
material quality, free of charge. The guarantee does not include reimbursement of expenses for:
Disassembly and/or installation of a product or an item
Travel expenses incurred when dismantling and/or assembling the product or an item
Losses resulting from an inspection of the product or an item, disassembly or assembly work
Possible lost/not received profits.
10 YEAR WARRANTY IS GRANTED TO:
• Anti-corrosion coating of gate segments and peeling of insulation filler from the tin sheet*
• Door guides, hinges, brackets and drums *
2 YEAR WARRANTY IS GRANTED TO:
• Other gate parts
• Automatic gate opening equipment
• Installation works;
The warranty period is calculated from the date of sale indicated in the VAT invoice and/or product warranty card.
* The warranty period does not apply when the gate is operated in aggressive environments and/or in case of incorrect operation thereof.
WARRANTY SERVICE RULES:
• After receiving the products and/or goods and noticing any damage or non-conformities thereof, the Customer must submit a written claim
within five days of receipt. If the Customer does not submit a claim within the specified term, the Customer shall be deemed to acknowledge that “Idomus”,
UAB has properly performed its obligations.
• The Customer must submit the purchase document (invoice or warranty card) when submitting equipment for warranty repairs.
• When submitting equipment for warranty repair, the Customer must deliver it to “Idomus”, UAB headquarters at V. Krėvės Ave. 129, Kaunas (in
individual cases, if the equipment cannot be dismantled, e.g. if such equipment is gates, doors, etc., authorized service representatives of “Idomus”, UAB
may arrive at the equipment installation site by mutual agreement). All costs related to transportation of the item shall be borne by the Customer.
• Where a part/component has been replaced for the warranty product or item, the warranty for the replaced part will be the same as the original
warranty for the product or the item.
• In the event that the fault has not been confirmed and/or in the event of the faults not covered by the warranty, the Customer shall bear all
expenses related to the transportation costs, the identification and repair of the fault at his own expense.
• ; Equipment must be delivered to “Idomus”, UAB in a package that ensures safe transportation. If the equipment is delivered without packaging,
“Idomus”, UAB shall not be liable for mechanical damage caused during transportation.
• If after 6 months after the repair of equipment, the Customer does not take it back, “Idomus”, UAB shall have the right to no longer store the
equipment.
• The duration of the warranty repair of the item depends on the nature and complexity of the fault. The duration may vary if ordering parts/
components/goods is required.
We reserve the right to refuse to apply the warranty if the following warranty conditions and/or instructions for use of the equipment listed below
are violated.
WARRANTY OBLIGATIONS DO NOT APPLY IN THE FOLLOWING CASES:
• In the event of any mechanical damage resulting from the Customer’s fault (e.g., the equipment has been disassembled without assistance,
damaged, etc.)
• For naturally worn parts of the equipment (compensation springs, gate wheels, ropes, engine carbons, worm bars, gear pinions, accumulators,
batteries, bulbs, fuses, etc.)
• Faults resulting from improper use in the mains or malfunctions in the mains
• Operation of the equipment in aggressive environments (car wash, salt storage, acid or alkaline environment, seacoast)
• Performance (by the user or third party) of equipment repair without assistance, modification or structural changes
• Equipment malfunctions are caused by external mechanical influences, due to improper operation, as well as when the equipment is not used
for its intended purpose
• Equipment faults are caused due to the use of consumables, accessories not recommended by “Idomus”, UAB
• Equipment faults result from increased friction when the units of the equipment and related machinery are not properly lubricated
• Equipment is not installed by “Idomus”, UAB technicians or its authorized personnel. “Idomus”, UAB shall not be liable for any loss or damage
resulting from improper installation of the products
• Damage occurred due to transportation when transportation is performed not by the “Idomus”, UAB
• The customer has not fully paid for the equipment or installation works
• The activities of “Idomus”, UAB will be damaged due to unforeseen circumstances such as war, social upheaval, catastrophes, natural disasters,
border and information blocking, import restrictions
• Claims for technical parameters, if they meet the manufacturer’s instructions, shall not be accepted
• Equipment not covered by this warranty will be repaired by “Idomus”, UAB at Customer’s expense. If the equipment can no longer be repaired,
“Idomus”, UAB will, in its sole discretion and at the Customer’s expense, replace it with a new one.