15
Troubleshooting
Terms
Definition
Radiators won’t
switch off
Check the Touch thermostat is not set to ON.
Rotate the outer wheel anti-clockwise until target tem-
perature is below the actual temperature.
Radiators won’t
switch on
Check that the Touch thermostat is set to ON or Auto. If
set to Auto, check you are within a scheduled on period
(flashing blue tappits)
Warning triangle is
showing
Press the warning triangle. If “Zone 1 Fault” is shown,
refer to location guidelines.
If “Boiler Fault” is shown, check boiler display and refer
to boiler installation manual.
No response to
temperature/time
adjustments
Check the left-hand light on the Boiler transceiver. If
this is off, refer to the location guidelines.
Touch thermostat
screen is blank after
tapping
Check the batteries are inserted correctly.
Replace the batteries in the thermostat.
Gateway light is solid
orange
Check ethernet cable is connected.
Gateway light is
solid red
Refer to gateway location guidelines
Summary of Contents for Touch
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