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Q: When using multiple drives through eSATA interface, how come the device is only
detecting one drive?
A: If the host does not support SATA port multiplier function, the computer will not be
able to detect all drives simultaneously via single eSATA connection. You may need
to purchase an additional eSATA controller card with port multiplier function in order
to detect more than one drive. Mac systems do not offer eSATA interface, Mac users
will need to purchase an eSATA controller card to use the eSATA interface (Intel Mac
Pro only).
Q: When using USB 3.0 interface, why does removing one drive cause the remaining
drive(s) to refresh in the enclosure?
A: When multiple hard drives share a single USB interface, the USB chipset needs to
re-detect the hard drives when any drive(s) are removed from the enclosure. This
process will interrupt any working tasks of remaining drives. Please allow all active
tasks to complete prior to removing the hard drive(s).
Q: Why does the my computer not show the HDD or SSD?
A: New drives may require formatting first, please format the drives before using.
Q: Does this device support drives with capacity greater than 3TB?
A: This device supports drives with capacity greater than 3TB. When using Windows,
drive capacity more than 3TB will have to use GUID Partition Table (GPT) in order
to format 3TB or greater drives. When using 3TB or greater capacity drives, please
check if your system supports GUID Partition Table.
ICY DOCK will only be responsible for the unit repairs and services of ICY DOCK
products and will not offer data recovery or backup services. ICY DOCK will not be
responsible for any lost or damaged data. It is recommended to backup your data
on a regular basis to prevent data lost.
1.
ICY DOCK will not be liable for any software, hardware, or data stored within or
interfacing with ICY DOCK products which will result in damage or malfunction.
2.
ICY DOCK reserves the right to change technical specifications without prior notice.
For more information about this product and the manufacture warranty, please visit
our website: www.icydock.com
3.
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