4
Types of Warranty Service
If your product needs service, refer to the ICUITI website at www.icuiti.com or your product's manual. You can also call the ICUITI Technical Support Center at (800)
436-7838 in North America. A technical support specialist will help you diagnose the problem. If it is determined your product needs service, the following options
are available to you.
Pick-up Warranty Service
If your product needs a hardware repair that is covered under warranty, please repackage the unit in its original packaging or equivalent packaging material to
protect the product for return shipment. ICUITI will then give you return shipping instructions from your location. The product will be repaired and delivered to the
location of your choice within the same country. For valid warranty claim servicing, ICUITI will pay the return shipping costs for your product.
ICUITI Replaceable Parts Program
Where available, the ICUITI Replaceable Parts program ships approved replacement parts directly to you to fulfill your warranty. This will save considerable repair
time. After you call the ICUITI Technical Support Center at (800) 436-7838, a replaceable part can be sent directly to you. Once the part arrives, call the ICUITI
Technical Support Center. A technician will assist you over the phone to ensure that the installation is quick and easy.
Warranty Transfer to Another Country
Under the ICUITI Global Warranty program, products may be purchased in one country and transferred to another country, where ICUITI has a service presence,
without voiding the warranty. Warranty terms, service availability, and service response times may vary from country to country. A customer may be required to
provide product-specific information, in accordance with the ICUITI Global Warranty Notification process, prior to moving the products. The required information
ensures that ICUITI is prepared to provide the required level of warranty service in the destination country and that the product is designed to work in the destination
country. Contact ICUITI, your local ICUITI authorized reseller, or refer to the website at www.icuiti.com/support to begin the ICUITI Global Warranty Notification
process prior to transferring ICUITI products to another country.
ICUITI is not responsible for any tariffs or duties that may be incurred in transferring the products. Products may be covered by export controls issued by the United
States or other governments.
Technical Support
Technical support is defined as assistance with questions on issues about the software that was either preinstalled by ICUITI on the ICUITI branded product or that
was included with the ICUITI branded product at the time of your purchase or lease of the product. Technical support for software is available for the first ninety (90)
days from date of product purchase or lease. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the
purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving software technical support. After the first ninety (90)
days, technical support for software that was either preinstalled by ICUITI on the ICUITI branded product or included with the ICUITI branded product at the time of
your purchase or lease of the product is available for a fee. Contact ICUITI for additional information.
Service Upgrades
ICUITI may offer extra coverage for your product. For information on service upgrades, refer to www.icuiti.com or ask your local reseller. Service upgrades
purchased in one country are NOT transferable to another country.
Contacting ICUITI
• In the United States or Canada, refer to the ICUITI website at www.icuiti.com or call (800) 436-7838
Technical support and general product information in the United States and Canada, 5 days a week, 9AM to 6PM Eastern Time.
• Be sure to have the following information available before you call ICUITI:
• Serial number, model name, and model number • Operating system and version of operating system
• Applicable error messages • Third-party hardware or software installed
• Add-on options if applicable • Detailed questions you need answers to
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1) Increase the separation
between the equipment and receiver or 2) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
© Copyright 2007, Icuiti Corporation. All rights reserved
The products, specifications, and other content of this User's Guide are subject to change without notice.
227PB0002-B
All manuals and user guides at all-guides.com
