8
PROBLEM
CAUSE
SOLUTION
The USB device
does not operate
correctly.
•
The USB device is
malfunctioning.
•
The computer does not
recognize the USB device.
•
The application software for
the device is not operating.
•
The Extender is malfunctioning.
1. Un-install and re-install the driver for the USB
device.
2. Update the driver for the USB device.
3. Directly connect the USB device to the Host to
verify the USB device operates correctly.
4. Contact Technical Support.
The USB device
is detected as an
“Unknown Device”
in the Operating
System.
•
The USB device’s timing
is outside of the USB 1.1
specification.
•
The Extender is malfunctioning.
1. Connect the Remote Extender to the Local
Extender using a patch cable.
2. Unplug the Local Extender from the host and
wait 15 seconds. Then plug the Local Extender
back into the host.
3. Contact Technical Support.
The USB devices is
detected as using
too much power
in the Operating
System.
•
The USB device needs more
power then the Extender can
support.
•
The Host is not providing
enough power to the Extender.
1. Connect the Local Extender to a different USB
port on the Host.
2. Connect a self powered USB hub between the
Remote Extender and the USB device.
Troubleshooting
The following table provides troubleshooting tips. The topics are arranged in the order in which they should
be executed, in most situations. If you are unable to resolve the problem after following these instructions,
please contact Technical Support for further assistance.
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