ICP ZT-2550, Quick Start Manual

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6
Troubleshooting
(1) Technical Support.
If you have any difficulties using your ZT-255x series module, please send
a description of the problem to service@icpdas.com
Include the following items in your email:

A description to the communication protocol for more information.

A copy of the configuration file for the ZT-255x module. This file can be
obtained using the procedure outlined below and should be attached to your
email.
a.
Set the DIP switch of the ZT-255x device to the [ZBSET] position then
reboot the device. Launch the ZT Configuration Utility and select [Save
Log] icon to save the configuration of the ZT-255x as a file.
b.
After clicking the [Save Log] icon, enter the “File Name” and the “File
Path” in the Windows “Save” dialog box. Once the configuration has
been successfully saved, the following message will be displayed.
ICP DAS, ZT ‐ 2550/ZT ‐ 2551 Quick Start Guide, Version 1.2
Page 13