FMX 400 P SERIES IR CAMERA USER MANUAL
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Remove masks & glasses
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Camera is proper distance from person
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Camera is at proper height
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Temperature Reference Source in view, perpendicular to camera, but not blocked
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Person is looking directly at camera lens, not at an angle
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Camera is in focus
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Reconnect power to camera & Temperature Reference Source
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Temperature Reference Source power switch is on
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Camera and Temperature Reference Source powered on for several minutes
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Ensure temperatures on back of Temperature Reference Source match
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Restart Computer
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Camera is away from direct sunlight or reflective light
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Plain background
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Try newer version of IR Flash STM software