TROUBLESHOOTING
Symptoms
Measures to take
Why the air purifier can
not be on or shut down
itself
？
● Check if the power plug is connected to the electric
outlet properly.
● Check if the filters are placed in the correct location.
● Make sure the filter covers are settled at the right place.
If the filters are not installed, the purifier will turn on the
safety mode automatically. It will shut down soon if it is
on high fan speed performance.
● Check if there are objects block the airflow outlets. If
there are obstacles, the safety mode will be on. It will
shut down if it’s on high fan speed performance.
● Check if the purifier’s timer is set and the time is up.
How often should I clean
the filters
？
As soon as the filter cleaning indicator is on, it is suggested
to clean the filter. Normally after 1080 hours using the
purifier, the reminding design will function. If the air
quality is poor in the area, please clean the filter constantly
and follow the correct filter cleaning methods.
After cleaning up, connect the plug and stab on the “filter
cleaning button” at least 3 seconds to reset the timer.
How often should I
change the filters
？
Change the filters when changing indicator is on. If the
purifier is often used in dusty environment, especially in
winter while the air is hazy and smoggy, it’s recommended
to change filters every 6 months. Please follow the filter
changing methods as instructed.
After changing the filters, stab on the “filter changing
button” at least 3 seconds to reset the timer.
Why does the purifier
produce loud noise as
soon as the power button
is pressed
？
It’s the feature of DC generator. It happens only when it
begins to function and lasts just a few seconds. Then the
noise will decrease.
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Contact our customer service if you have the need to purchase new filters.
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