IBM XIV STORAGE SYSTEM, Manual

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Remote support contact
Table 19 indicates who, at the client site, can authorize remote support access or
who can enable the system for remote support.
Table 19. Remote support contact form
Field Description Information
Name Enter the client remote support contact name
E-mail Enter the e-mail address of the remote support
contact. The e-mail address must be a correctly
formatted e-mail address
Office
phone The office phone number, including the country
code, of the remote support contact person
Mobile
phone The mobile phone number, including the country
code, of the remote support contact person
Calling
hours The calling hours, or duty shift, for the remote
support contact, for example: 08:00 - 16:00, or
24/7, as appropriate
Time zone The time zone for this contact; for example, GMT
-4, or UTC -4
Appendix C. Client support information
25