IBM V.90 PCI, Installation Instruction

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If You Need to Call the Help Center
To assist the technical support representative, have available as much of the following
information as possible:
• Computer manufacturer and computer model.
• Option number.
• Option name.
• Serial number (if available).
• Proof of purchase (including date and place).
• Exact wording of the error message (if any).
• Description of the problem.
• Hardware and software configuration information of your system.
I
f possible, be at your computer. Your technical support representative might want to walk
you through the problem when you call.
Placing the Call to IBM
Technical support is available during the warranty period to answer any questions about
your new IBM option. Support response time will vary depending on the number and
nature of calls received.
Marketing, Installation, and configuration support will be withdrawn from the PC Com-
pany HelpCenter 90 days after the option has been withdrawn from marketing.
I
f you call 90 days after the date of withdrawal or your warranty has expired, you might be
charged a fee. Additional support is available through the IBM PC Company automated
Fax system, the PC Company Web Page, the PC Company Electronic Bulletin Board
System and HelpWare offerings.
• The IBM web site at “http://www.pc.ibm.com
• The IBM Fax system at (800) 426-3395 or (919) 517-0011
• The IBM BBS system at (919) 517-0001
For support telephone and support hours by country, refer to the following table or to an
optional enclosed technical support insert. If the number is not provided in the table or
insert, contact IBM reseller or IBM marketing representative.
Support 24 hours a day, 7 days a week
Canada 1-800-565-3344
United States/Puerto Rico 1-800-772-2227