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 7:  G

ETTING HELP AND 

T

ECHNICAL ASSISTANCE

 

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety 
of sources available from IBM to assist you. This chapter contains information about where to go for additional information 
about IBM and IBM products, what to do if you experience a problem with your xSeries or IntelliStation system, and whom to 
call for service, if it is necessary. 

Before you call 

Before you call, make sure that you have taken these steps to try to solve the problem yourself: 

 

Check all cables to make sure they are connected. 

 

Check the power switches to make sure that the system is turned on. 

 

Use the troubleshooting information in your system documentation, and use diagnostic tools that 
come with your system. 

 

Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for technical informa-
tion, hints, tips, and new device drivers. 

You can solve many problems without outside assistance by following the troubleshooting procedures 
that IBM provides in the online help or in the publications that are provided with your system and soft-
ware. The information that comes with your system also describes the diagnostic tests that you can per-
form. Most xSeries and IntelliStation systems, operating systems, and programs come with information 
that contains troubleshooting procedures and explanations of error messages and error codes. If you sus-
pect a software problem, see the information for the operating system or program. 

Using the Documentation 

Information about your IBM xSeries or IntelliStation system and preinstalled software, if any, is avail-
able in the documentation that comes with your system. That documentation includes printed books, 
online books, readme files, and help files. See the troubleshooting information in your system documen-
tation for instructions for using the diagnostic programs. The troubleshooting information or the diagnos-
tic programs might tell you that you need additional or updated device drivers or other software. IBM 
maintains pages on the World Wide Web where you can get the latest technical information and 
download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and 
follow the instructions. Also, you can order publications through the IBM Publications Ordering System 
at http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi. 

Getting help and information from the World Wide Web 

On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and 
IntelliStation products, services, and support. The address for IBM xSeries information is 
http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is 
http://www.ibm.com/pc/intellistation/. 

You can find service information for your IBM products, including supported options, at 
http://www.ibm.com/pc/support/. 

Software service and support 

Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and 
software problems with xSeries servers, IntelliStation workstations, and appliances. For information 
about which products are supported by Support Line in your country or region, go to 
http://www.ibm.com/services/sl/products/. 

For more information about Support Line and other IBM services, go to http://www.ibm.com/services/, 
or go to http://www.ibm.com/planetwide/ for support telephone numbers. In the U.S. and Canada, call 1-
800-IBM-SERV (1-800-426-7378). 

Hardware service and support 

You can receive hardware service through IBM Integrated Technology Services or through your IBM 
reseller, if your reseller is authorized by IBM to provide warranty service. Go to 
http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and Canada, call 1-800-
IBM-SERV (1-800-426-7378). 

In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the 
U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m. 

Summary of Contents for UPS 7500XHV

Page 1: ...IBM UPS 7500XHV IBM UPS 10000XHV Uninterruptible Power Supply Operation and Setup Guide 25R5636...

Page 2: ......

Page 3: ...e 12 Battery Runtime Tables 12 3 USER CONFIGURABLE ITEMS 14 Emergency Power Off EPO Option 15 4 STORAGE MAINTENANCE SHIPPING AND SERVICE 16 Storage 16 Replacing the Battery Modules 16 Replacing the Ne...

Page 4: ......

Page 5: ...r dette produkt Lees voordat u dit product installeert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lise...

Page 6: ...you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling ADVERTENCIA El contacto con el cable de este producto o c...

Page 7: ...m the utility power outlet before installing or connecting to other equipment Reconnect the power only after all connections are made Do not handle any metallic connector before the power has been dis...

Page 8: ...ents and damage can occur during shipment Notify the carrier and your IBM marketing representative or authorized reseller if there is damage The packaging is recyclable save it for reuse or dispose of...

Page 9: ...trician 1 Install a utility circuit breaker according to local electrical codes see tables below for input wiring Input Connections Output Connection optional Single Phase Wire to L1 N and Three Phase...

Page 10: ...hardwired input and output power cables 7 For three phase input set the Input Phase Selector switch see C in the diagram to 3 For single phase input leave the switch in the default position of 1 8 Sw...

Page 11: ...ling and Connecting the Batteries and Attaching the Front Battery Bezel Install all battery modules Connect the batteries Reinstall and secure the battery doors with the captive screws Make sure the c...

Page 12: ...on and remove the display bezel by sliding to the left and out Rotate the display bezel and reinstall Install the first battery module at the bottom Reinstall the remaining three battery modules Conne...

Page 13: ...m extreme overloads when in the on position The breaker must be on for the unit to operate 8 Ethernet Port Network Management Card Connect the uninterruptible power supply to the network 9 Battery Pac...

Page 14: ...s played Click OK b Select the COM port that is connected to your uninterruptible power supply The port settings are bits per second 2400 data bits 8 parity none stop bit 1 flow control none c Click E...

Page 15: ...verload This LED is lit and the uninterruptible power supply emits a sustained alarm tone when the connected loads are drawing more than the uninterruptible power supply power rating See Troubleshooti...

Page 16: ...extremely high and should be checked by an electrician On Battery Operation The uninterruptible power supply automatically switches to battery operation if the utility power fails While running on ba...

Page 17: ...1 65 4000 13 28 46 1 36 5000 10 21 35 1 06 6000 7 16 28 52 Recharge Hours 3 7 10 17 UPS 10000XHV Model Number of Battery Packs Load W Internal 1 2 4 50 7 56 13 83 21 55 37 68 100 6 00 10 93 17 06 29...

Page 18: ...e all existing alarms permanently Shutdown Delay 20 seconds 0 20 60 120 240 480 720 960 sec onds The interval is set between the times when the uninterruptible power supply receives a shutdown command...

Page 19: ...he switch is powered by a 12 V internal power supply A closed switch draws 2 mA of current The EPO switch is internally powered by the uninterruptible power supply for use with non powered switch circ...

Page 20: ...ation about the disposal of sealed lead acid batteries outside of the United States contact your local IBM service or ganization Replacing the Network Management Card Refer to the Network Management C...

Page 21: ...ng of the CRU part numbers available at the time this document was published INDEX CRU PART DESCRIPTION 1 25R5591 Replacement Battery Module 2 73P5767 Serial Cable 3 25R5596 Serial to USB Adapter Cabl...

Page 22: ...tible power supply is protecting the connected equip ment from occasional utility power irregularities UNINTERRUPTIBLE POWER SUPPLY IS NOT PROVIDING EXPECTED BACKUP TIME The uninterruptible power supp...

Page 23: ...er to connected equipment The connected equipment exceeds the specified maximum load Disconnect nonessential equipment from the uninterruptible power supply to eliminate the overload condition Press t...

Page 24: ...the diagnostic programs The troubleshooting information or the diagnos tic programs might tell you that you need additional or updated device drivers or other software IBM maintains pages on the World...

Page 25: ...e in transit Never use Styrofoam beads for packaging Damage sustained in transit is not covered under war ranty Attention Always disconnect the battery before shipping The battery can remain in the un...

Page 26: ...described in this publication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of t...

Page 27: ...uit boards cables electromagnetic compatibility gaskets and connectors which may contain lead and copper beryllium alloys that require special handling and disposal at end of life Before this unit is...

Page 28: ...luding interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit la r gleme...

Page 29: ...25 Taiwan electronic emission statement Chinese Class A warning statement Statement of Conformity to the Voluntary Control Council for Interference from Informa tion...

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