Technical support
A Troubleshooting section is provided in the Appendix of this manual to aid you in the installation of your
IBM Ultrastar. If the answer to your installation question is not found in this manual, call one of the
Technology Support Centers. Before calling, please gather as much of the following information as
possible:
Ÿ
IBM drive model number, part number, and serial number
Ÿ
Operating system
Ÿ
BIOS manufacturer, version, and date
Ÿ
Any error codes and when they occurred
Ÿ
System type and manufacturer
Ÿ
Chipset manufacturer
Ÿ
Adapter card manufacturer
Ÿ
Other devices in systems
Ÿ
Bus/cable layout (location of device, which device is at the end, etc.)
Ÿ
Applications used (if relevant)
Technology Support Centers:
North America
Web
www.ibm.com/harddrive
Voice 888.426.5214 or 507.286.5825
Fax
507.253.DRIVE
E-mail [email protected]
Singapore
Voice 1800.418.9595 or 65.6.418.9595
E-mail [email protected]
United Kingdom
Voice 44.1475.898.125
E-mail [email protected]
Germany
Voice 49.7032.153050
E-mail [email protected]
Automated Fax Back Service (for related technical support documents)
U.S.A.
408.256.5418
Singapore 800.418.9696
England
0800.96.6948
Germany
0130.82.6089
France
0800.902229
Italy
167.875148
IBM storage products
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IBM Technology Group Support Center
07N5612IG10
