IBM Europe, Middle East, and Africa Hardware
Announcement ZG14-0114
IBM is a registered trademark of International Business Machines Corporation
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remainder of the warranty period for the replaced part or feature. An IBM part or
feature added to a machine without replacing a previously installed part or feature
is subject to a full warranty effective on its date of installation. Unless specified
otherwise, the warranty period, type of warranty service, and service level of a part
or feature are the same as those for the machine in which it is installed.
Warranty service
If required, IBM provides repair or exchange service depending on the types
of warranty service specified for the machine. IBM will attempt to resolve your
problem over the telephone, or electronically via an IBM website. Certain machines
contain remote support capabilities for direct problem reporting, remote problem
determination, and resolution with IBM. You must follow the problem determination
and resolution procedures that IBM specifies. Following problem determination, if
IBM determines on-site service is required, scheduling of service will depend upon
the time of your call, machine technology and redundancy, and availability of parts.
If applicable to your product, parts considered Customer Replaceable Units (CRUs)
will be provided as part of the machine's standard warranty service.
Service levels are response-time objectives and are not guaranteed. The specified
level of warranty service may not be available in all worldwide locations. Additional
charges may apply outside IBM's normal service area. Contact your local IBM
representative or your reseller for country-specific and location-specific information.
On-site Service
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well-lit, and suitable for the purpose.
Service level is:
• 24 hours per day, 7 days a week, same day, 6-hour average response, IBM On-
site Repair
Non-IBM parts service
Warranty service
IBM is now shipping machines with selected non-IBM parts that contain an IBM field
replaceable unit (FRU) part number label. These parts are to be serviced during the
IBM machine warranty period. IBM is covering the service on these selected non-
IBM parts as an accommodation to their customers, and normal warranty service
procedures for the IBM machine apply.
Warranty service upgrades
During the warranty period, warranty service upgrades provide an enhanced level of
On-site Service for an additional charge. Service levels are response-time objectives
and are not guaranteed. See the Warranty services section for additional details.
IBM will attempt to resolve your problem over the telephone or electronically by
access to an IBM website. Certain machines contain remote support capabilities
for direct problem reporting, remote problem determination, and resolution with
IBM. You must follow the problem determination and resolution procedures that
IBM specifies. Following problem determination, if IBM determines on-site service
is required, scheduling of service will depend upon the time of your call, machine
technology and redundancy, and availability of parts.
Maintenance service options
On-site Service
IBM will repair the failing machine at your location and verify its operation. You
must provide a suitable working area to allow disassembly and reassembly of
