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Getting

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and

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Chapter

3.

Getting

help

and

service

from

IBM

41

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Summary of Contents for THINKPAD X40

Page 1: ...ThinkPad X40 Series Service and Troubleshooting Guide...

Page 2: ......

Page 3: ...ThinkPad X40 Series Service and Troubleshooting Guide...

Page 4: ...OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could i...

Page 5: ...ms 23 Hard disk drive problems 24 A startup problem 24 Fingerprint authentication problems 26 Other problems 26 Starting IBM BIOS Setup Utility 28 Recovering pre installed software 29 Upgrading the ha...

Page 6: ...iv ThinkPad X40 Series Service and Troubleshooting Guide...

Page 7: ...such as speakers or monitors with external power adapters If you have such a product this information applies to your product In addition your computer product may contain a coin sized internal batte...

Page 8: ...wer cord or power adapter has been exposed to water v The product has been dropped or damaged in any way v The product does not operate normally when you follow the operating instructions Note If you...

Page 9: ...ch can eventually result in overheating Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles...

Page 10: ...nside the battery cells The cells are designed to release pressure and cell materials through vents in the cell can This design is an important safety feature IBM has received a number of reports from...

Page 11: ...deep discharge if they are left unused for a long period of time This may shorten battery life and increase the risk of a short circuit Charge batteries periodically including spare batteries to avoi...

Page 12: ...on and to reduce the risk of damage to your machine do the following v Always store CD DVD discs in their original packaging v Always store CD DVD discs out of direct sunlight and away from direct hea...

Page 13: ...vices First remove the power cord from the outlet Attach the signal cables to receptacles Remove signal cables from receptacles Attach the power cord to an outlet Remove all cables from devices Turn t...

Page 14: ...be charged about once per year to prevent overdischarge DANGER If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harm...

Page 15: ...CDC or Mini PCI option or open the covers of the system or attached devices Electrical current from power telephone and communication cables is hazardous CAUTION When you have added or upgraded a CDC...

Page 16: ...ne to report a gas leak in the vicinity of the leak v Use only No 26 AWG or larger thicker telephone cable Laser compliance statement An optical storage drive device such as a CD ROM CD RW DVD ROM dri...

Page 17: ...f this product has such a cord cable or wire then the following warning applies WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to...

Page 18: ...xvi ThinkPad X40 Series Service and Troubleshooting Guide...

Page 19: ...or these alternative methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and p...

Page 20: ...xviii ThinkPad X40 Series Service and Troubleshooting Guide...

Page 21: ...tart correctly press the Access IBM button during the startup sequence of your computer and start the IBM Rescue and Recovery Use this area to run diagnostics restore your backups assuming you have ma...

Page 22: ...video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Use the controls shown to play pause and rewind the video clip xx Th...

Page 23: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 4 Caring for your ThinkPad computer 5 Copyright IBM Corp 2005 1...

Page 24: ...SB connector TrackPoint Access IBM button Kensington lock hole Infrared port SD Card slot Stereo headphone jack Microphone jack PC Card slot Fingerprint reader Rear view USB power connector USB connec...

Page 25: ...els v Forward and Backward keys v TrackPoint v Fn key function v Access IBM button v Volume control buttons v ThinkLight External interface v External monitor connector v PC Card slot Type I or Type I...

Page 26: ...F Note When you charge the battery pack its temperature must be at least 10 C 50 F v Relative humidity Operating with no diskette in the drive 8 to 90 Operating with a diskette in the drive 8 to 80 He...

Page 27: ...tion from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13 cm 5 in v Avoid subjecting your computer to extreme temperatures bel...

Page 28: ...ips v Your computer modem might use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone...

Page 29: ...liquid from the sponge 4 Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip 5 Wipe the surface to remove the detergent 6 Rinse the sponge with cle...

Page 30: ...y liquid drip into the computer 6 Be sure to dry the display before closing it Care for the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properl...

Page 31: ...problems 17 TrackPoint problems 18 Standby and hibernation problems 19 Computer screen problems 22 Battery problems 23 Hard disk drive problems 24 A startup problem 24 Fingerprint authentication probl...

Page 32: ...Windows If you are preparing to contact IBM for support be sure to print the test log so that you can rapidly provide information to the help technician Troubleshooting If you do not find your proble...

Page 33: ...r turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one 0191 System Security Invalid remote change request...

Page 34: ...the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test...

Page 35: ...he is disabled Have the computer serviced 02F4 EISA CMOS not writable Have the computer serviced 02F5 DMA test failed Have the computer serviced 02F6 Software NMI failed Have the computer serviced 02F...

Page 36: ...isor password is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have been set Type the supervisor password and press Ent...

Page 37: ...screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer then turn it on again and listen again If you are using an external mo...

Page 38: ...press the power switch to resume from standby or hibernation Problem The DOS full screen looks smaller Solution If you use a DOS application that supports only 640 480 resolution VGA mode the screen i...

Page 39: ...ter is still not reset remove the ac adapter and the battery Keyboard problems Problem All or some of the keys on the keyboard do not work Solution If an external PS 2 keyboard is connected the numeri...

Page 40: ...s when the computer is turned on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint during normal operation This is a normal characteristic of...

Page 41: ...Standby and hibernation problems Problem The computer enters standby mode unexpectedly Solution If the processor overheats the computer automatically enters standby mode to allow the computer to cool...

Page 42: ...tically because the battery is depleted Check the standby indicator v If the standby indicator is on your computer is in standby mode Connect the ac adapter to the computer then press Fn v If the stan...

Page 43: ...is displayed 5 Select Timer Wake with Battery Operation by pressing Enter 6 With the F5 or F6 key select Enabled then press Enter 7 Press F10 and Enter to save this setting and exit this utility For i...

Page 44: ...displayed on the computer screen v If you are using the AC adapter or using the battery and the battery status indicator is on is green press Fn Home to make the screen brighter v If the standby statu...

Page 45: ...ic characteristic of the TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time...

Page 46: ...lem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard when v The hard disk drive starts accessing the data or when it stops v You are carrying the ha...

Page 47: ...o the IBM support site v Troubleshoot and diagnose problems using diagnostics In the top panel of the IBM Rescue and Recovery workspace you can click the following to open other pages or exit the util...

Page 48: ...our hands are too dry apply lotion to them Other problems Problem The computer locks or does not accept any input Solution Your computer might lock when it enters standby mode during a communication o...

Page 49: ...ttery mode for the Intel SpeedStep technology this problem may occur This mode is designed to achieve maximum battery life by switching the processor speed between the regular low speed and half of th...

Page 50: ...o select various setup parameters v Config Set the configuration of your computer v Date Time Set the date and time v Security Set security features v Startup Set the startup device v Restart Restart...

Page 51: ...installed software Your computer hard disk has a hidden protected area for backups Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program cal...

Page 52: ...ccess IBM button is displayed at the lower left of the screen press the Access IBM button The IBM Rescue and Recovery workspace opens 4 Click Restore your system 5 Click Restore my hard drive to the o...

Page 53: ...information on the hard disk and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To replace the hard disk drive do the following...

Page 54: ...hard disk drive and its cover into the hard disk drive bay then firmly install them 9 Close the computer display and turn the computer over so that its bottom side is up 10 Reinstall the screw 11 Rein...

Page 55: ...from the computer Note If you are using a PC Card or Secure Digital Card the computer might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and...

Page 56: ...spare battery with the front side of the battery space in the computer then gently push the battery into the space 6 Slide the battery lock to the lock position Replacing the battery 34 ThinkPad X40...

Page 57: ...7 Turn the computer over again Connect the ac adapter and the cables to the computer Replacing the battery Chapter 2 Solving computer problems 35...

Page 58: ...Replacing the battery 36 ThinkPad X40 Series Service and Troubleshooting Guide...

Page 59: ...Chapter 3 Getting help and service from IBM Getting help and service 38 Getting help on the Web 38 Calling IBM 38 Getting help around the world 42 Copyright IBM Corp 2005 37...

Page 60: ...onal Computing home page is www ibm com pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www ibm com pc support Research this Web site to learn how to s...

Page 61: ...ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance please have the following inf...

Page 62: ...52 8205 0333 ThinkPad and WorkPad 852 2825 6580 Colombia Spanish 1 800 912 3021 Costa Rica Spanish 284 3911 Cyprus 357 22 841100 Czech Republic 420 2 7213 1316 Denmark Danish 4520 8200 Dominican Repub...

Page 63: ...ourg French 352 298 977 5063 Malaysia English 1800 88 8558 Malta 356 23 4175 Mexico Spanish 001 866 434 2080 Middle East 44 0 1475 555 055 Netherlands Dutch 31 20 514 5770 New Zealand English 0800 446...

Page 64: ...resellers who are authorized to perform warranty service International Warranty Service is available for your computer Service methods and procedures vary by country and some services might not be ava...

Page 65: ...International Warranty Service see Service Announcement 601 034 at www ibm com Getting help and service Chapter 3 Getting help and service from IBM 43...

Page 66: ...Getting help and service 44 ThinkPad X40 Series Service and Troubleshooting Guide...

Page 67: ...ess Fidelity WiFi certification as defined by the WECA Wireless Ethernet Compatibility Alliance Bluetooth Daughter Card is designed to be interoperable with any Bluetooth product that is compliant to...

Page 68: ...isk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization e g air...

Page 69: ...of the installed wireless card by referring to the extended channel mode enablement instruction In countries other than the United States and Canada extra IEEE 802 11b channels may be supported If you...

Page 70: ...48 ThinkPad X40 Series Service and Troubleshooting Guide...

Page 71: ...ls and workmanship and 2 conforms to IBM s Official Published Specifications Specifications which are available on request The warranty period for the Machine starts on the original Date of Installati...

Page 72: ...ty service If you do not register the Machine with IBM you may be required to present proof of purchase as evidence of your entitlement to warranty service What IBM Will Do to Correct Problems When yo...

Page 73: ...arts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain auth...

Page 74: ...f recurring 12 months charges apply for the Machine that is subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC This limit also applies...

Page 75: ...s added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of the city of La Paz BRAZIL Jurisdiction The following is add...

Page 76: ...conduct dolo or gross negligence culpa inexcusable URUGUAY Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled e...

Page 77: ...apply Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State or Territory CAMBODIA AND LAOS Governing Law The following rep...

Page 78: ...actual damage arising in any situation involving nonperformance by IBM pursuant to or in any way related to the subject of this Statement of Limited Warranty the charge paid by you for the individual...

Page 79: ...hts you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provi...

Page 80: ...dly and properly appointed All proceedings shall be conducted including all documents presented in such proceedings in the English language The English language version of this Statement of Limited Wa...

Page 81: ...ers of an IBM approved service provider You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM approved service provider Governing Law The phrase the laws of...

Page 82: ...d Warranty or related to its violation or execution including summary proceedings will be settled exclusively by the Commercial Court of Paris 5 in Russia all disputes arising out of or in relation to...

Page 83: ...gree on the chairman then the Central Chamber of Commerce in Helsinki will appoint the chairman EUROPEAN UNION EU THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES The warranty for Machines acquired in EU...

Page 84: ...terms of this section in its entirety Except as otherwise provided by mandatory law 1 IBM s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations...

Page 85: ...ransportation charges for the delivery of the failing Machine to IBM Limitation of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement...

Page 86: ...IBM with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual te...

Page 87: ...l damages for any one Default will not in any event exceed the greater of 1 EUR 125 000 or 2 125 of the amount you paid for the Machine directly relating to the Default Items for Which IBM is Not Liab...

Page 88: ...nce of IBM 3 IBM s entire liability for actual damages for any one Default will not in any event except as provided in items 1 and 2 above exceed the greater of 1 Pounds Sterling 75 000 or 2 125 of th...

Page 89: ...s and Labor 4 years Battery pack 1 year 5 1 2525 US Canada Mexico Brazil and Australia Parts and Labor 3 years Battery pack 1 year 6 1 Japan Parts and Labor 1 year Battery pack 1 year 6 1 Others Parts...

Page 90: ...ir or exchange the failing Machine at your location and verify its operation You must provide suitable working area to allow disassembly and reassembly of the IBM Machine The area must be clean well l...

Page 91: ...Support pages The IBM Statement of Limited Warranty is also available on this site in 29 languages To obtain warranty service contact IBM or your IBM reseller In Canada or the United States call 1 800...

Page 92: ...00 Czech Republic 420 2 7213 1316 Denmark 4520 8200 Dominican Republic 566 4755 or 566 5161 ext 8201 Toll Free within the Dominican Republic 1 200 1929 Ecuador 1 800 426911 El Salvador 250 5696 Estoni...

Page 93: ...xembourg 352 298 977 5063 Malaysia 1800 88 8558 Malta 356 23 4175 Mexico 001 866 434 2080 Middle East 44 0 1475 555 055 Netherlands 31 20 514 5770 New Zealand 0800 446 149 Nicaragua 255 6658 Norway Ne...

Page 94: ...will be transferred to an English speaking operator Guarantee supplement for Mexico This supplement is considered part of IBM s Statement of Limited Warranty and shall be effective solely and exclusi...

Page 95: ...d to the transportation of the product to our nearest Authorized Service Center Please call the nearest Authorized Service Center to obtain the necessary approvals or information concerning the shipme...

Page 96: ...74 ThinkPad X40 Series Service and Troubleshooting Guide...

Page 97: ...ckpoint cap X Hard disk drive X X X X Phone line cord X Memory X X X X Tier 2 CRUs Communication Daughter Card X X X Mini PCI Card X X X Keyboard X X X You can find instructions for replacing CRUs in...

Page 98: ...v The IBM Support Center For the telephone number of the Support Center for your country or region see Telephone numbers on page 39 76 ThinkPad X40 Series Service and Troubleshooting Guide...

Page 99: ...can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software product...

Page 100: ...television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures v Reorient or reloca...

Page 101: ...uct including the fitting of non IBM option cards This product satisfies the Class B limits of EN 55022 Product notice requirements The following notice applies to machines equipped with both a DVD an...

Page 102: ...installed on the system board of your ThinkPad computer to back up the main battery If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by IBM...

Page 103: ...guide you through individual tasks v Lotus Word Pro Word Processor v Lotus 1 2 3 Spreadsheet v Lotus Freelance Graphics Presentation Graphics v Lotus Approach Database v Lotus Organizer Time Contact...

Page 104: ...ada Call 800 690 3899 In Latin American Countries Via the Internet http smartsuite modusmedia com Mail address IBM Lotus Notes and SmartSuite Program Modus Media International 501 Innovation Avenue Mo...

Page 105: ...artCenter Lotus PS 2 Rescue and Recovery ThinkLight ThinkPad TrackPoint Ultrabay UltraBase UltraNav Microsoft and Windows are trademarks of Microsoft Corporation in the United States and or other coun...

Page 106: ...84 ThinkPad X40 Series Service and Troubleshooting Guide...

Page 107: ...tips 5 K keyboard problems 17 L locations 2 P password problems 16 setting 6 PC Doctor for Windows 10 power switch problems 17 problem A startup 24 problems battery 23 computer screen 22 diagnosing 10...

Page 108: ...86 ThinkPad X40 Series Service and Troubleshooting Guide...

Page 109: ......

Page 110: ...Part Number 27R0975 Printed in China 1P P N 27R0975...

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