location.
You are responsible for its installation and
verification.
This type of service is called ThinkPad EasyServ in the
U.S. and Canada.
Call IBM at 800-IBM-SERV (426-7378) to assist with
problem isolation for hardware to determine if warranty
service is required. Telephone support may be subject to
additional charges, even during the limited warranty
period.
If a hardware problem is identified, the
HelpCenter
will either initiate the shipment of a CRU or
arrange for a courier to pick up the system for overnight
delivery (where available) to the repair location.
Most
repairs should be made within 48 hours after the system
is received at the repair location (actual repair time may
vary). Keep the original shipping carton for shipping to
the repair location. If the original shipping carton is not
available, the courier will deliver a shipping carton and
return to pick up the system for delivery to the repair
location.
International Warranty Service (IWS):
IWS is available
during the warranty period to customers who travel or
relocate to countries where their computer is sold and
serviced by IBM or IBM resellers authorized to perform
warranty service.
Eligible IBM computers are identified
by their four-digit machine type.
You can obtain IWS through the method of service, such
as CRU, depot, carry-in, or on-site, provided in the
servicing country. Service methods and procedures vary
by country, and some service or parts may not be
available in all countries.
Service centers in certain
countries may not be able to service all models of a
particular machine type. In addition, some countries may
have fees and restrictions that apply at the time of
service.
To determine the eligibility of your computer and to view
a list of countries where service is available, visit
http://www-3.ibm.com/pc/support/site.wss/warranty/
warranty.vm
For more information on IWS, refer to Services
Announcement 601-034, dated September 25, 2001.
Note:
Due to the earth
′
s magnetic field, CRT monitors are
manufactured to work in northern, southern and
equatorial regions of the earth and may not produce a
satisfactory image when moved between them.
Any
required adjustment (if possible) is not covered under IWS
and may be subject to a chargeable action. The magnetic
field does not affect flat panel LCD monitors and ThinkPad
LCD displays.
Licensing:
Programs included with this product are
licensed under the terms and conditions of the license
agreements that are shipped with the system.
Maintenance services
—
ServiceElect and
ServiceSuite
ServiceElect and ServiceSuite provide hardware warranty
service upgrades, maintenance, and selected annuity
support services in one agreement.
Warranty service upgrade:
During the warranty period,
warranty service upgrade provides an enhanced level of
on-site service for an additional charge.
A warranty
service upgrade must be purchased during the warranty
period and is for a fixed term (duration).
It is not
refundable or transferable and may not be prorated.
If
required, IBM will provide the warranty service upgrade
enhanced level of on-site service acquired by the
customer.
Service levels are response time objectives
and are not guaranteed.
IBM will attempt to resolve your problem over the
telephone or electronically by access to an IBM Web site.
You must follow the problem determination and resolution
procedures that IBM specifies. Scheduling of service will
depend upon the time of your call and is subject to parts
availability.
CRUs will be provided as part of the
machine
′
s standard warranty CRU service.
On-site service:
IBM on-site repair (IOR), 9 hours per day,
Monday through Friday excluding holidays,
next-business-day
(NBD)
response.
IBM
will repair the
failing machine at your location and verify its operation.
You must provide a suitable working area to allow
disassembly and reassembly of the IBM machine.
The
area must be clean, well-lit, and suitable for the purpose.
Some repairs may require sending the ThinkPad
to a
service center for repair.
Maintenance service:
If required, IBM provides repair or
exchange service depending on the type of maintenance
service specified for the machine.
IBM will attempt to
resolve your problem over the telephone or electronically
by access to an IBM Web site.
You must follow the
problem determination and resolution procedures that
IBM specifies. Scheduling of service will depend upon the
time of your call and is subject to parts availability.
Service levels are response time objectives and are not
guaranteed.
CRU service:
If your problem can be resolved with a CRU
(keyboard, mouse, speaker, memory, or HDD), IBM will
ship the CRU to you for you to install. CRU information
and replacement instructions are shipped with your
machine and are available from IBM at any time on your
request.
IBM specifies in the materials shipped with a replacement
CRU whether a defective CRU must be returned to IBM.
When return is required:
•
Return instructions and a container are shipped with
the replacement CRU.
•
You may be charged for the replacement CRU if IBM
does not receive the defective CRU within 30 days of
your receipt of the replacement.
Courier or depot service (ThinkPad EasyServ):
You will
disconnect the failing machine for collection arranged by
IBM. IBM will provide you with a shipping container for
you to return your machine to a designated service
center. A courier will pick up your machine and deliver
it to the designated service center.
Following its repair
or exchange, IBM will arrange the return delivery of the
machine to your location.
You are responsible for its
installation and verification.
On-site service:
IOR, 9 hours per day, Monday through
Friday excluding holidays, NBD response. IBM will repair
the failing machine at your location and verify its
operation. You must provide a suitable working area to
allow disassembly and reassembly of the IBM machine.
The area must be clean, well-lit, and suitable for the
purpose. Some repairs may require sending the ThinkPad
to a service center for repair.
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105-025
