IBM ThinkPad 560Z Manual Download Page 144

Page: 144 / 189

Troubleshooting Charts

Problem

Cause or Action

Performance degrades
when the computer gets
hot during use.

The processor speed might decrease under the following conditions:

Use in a hot environment
High-powered processing that requires high-power consumption

This is not a defect.

The ThinkPad
Configuration window
does not appear correctly
in the Windows NT
environment.

Uninstall Active Desktop if Internet Explorer Version 4.0 is installed.

–Or–

Close the ThinkPad Configuration window and restart it.
(This solves the problem temporarily.)

130

IBM ThinkPad 560Z User's Reference

Title: C79FPMST CreationDate: 06/22/98 12:26:52

Get user manuals:

See SafeManuals.com

Summary of Contents for ThinkPad 560Z

Page 1: ...i Title C79FPMST CreationDate 06 22 98 12 26 52 Get user manuals See SafeManuals com...

Page 2: ...transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these c...

Page 3: ...ght IBM ThinkPad 560Z computer is designed to satisfy your mobile computing needs We hope you enjoy its fast processing power brilliant display and flexible communication capability iii Title C79FPMST...

Page 4: ...use keyboard and pointing device The full size full stroke keyboard and the TrackPoint with Press to Select function increase your effectiveness and productivity in the office or on the road Lithium i...

Page 5: ...cient data and fax communication Your computer s infrared technology enables wireless point to point communication with other systems or devices equipped with an infrared port v Title C79FPMST Creatio...

Page 6: ...vi IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 Get user manuals See SafeManuals com...

Page 7: ...lacing the Battery Pack 32 Chapter 2 Extending the Features of Your Computer 35 Customizing the TrackPoint 36 Increasing Memory 39 Installing the DIMM 40 Removing the DIMM 43 Upgrading the Hard Disk D...

Page 8: ...an External Condenser Microphone 102 Using the NetMeeting Software 103 Troubleshooting Guide 104 Troubleshooting Charts 105 Error Codes or Messages 106 No Error Codes or Messages 111 Input Problems 1...

Page 9: ...urchasing Additional Services 146 Enhanced PC Support Line 146 Client Support Line 146 Network and Server Support Line 147 Ordering Support Line Services 148 Warranty and Repair Services 149 Obtaining...

Page 10: ...Index 171 x IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 Get user manuals See SafeManuals com...

Page 11: ...with an provides information on using passwords identifying yourself with the Personalization Editor and using locks describes what to do when you have a computer problem The chapter includes a troubl...

Page 12: ...OS 2 Information for IBM Operating System 2 OS 2 users WIN 95 Information for Microsoft Windows 95 users DOS Information for IBM DOS users WIN NT Information for Microsoft Windows NT users WIN 3 1 Inf...

Page 13: ...hen installing moving or opening the covers of this product or attached devices The 3 pin power cord must be used with a properly grounded outlet Turn everything OFF Turn everything OFF First attach a...

Page 14: ...heat to more than 100 C 212 F or 3 repair or disassemble Dispose of it as required by local ordinances or regulations CAUTION The fluorescent lamp in the liquid crystal display LCD contains mercury D...

Page 15: ...ast 1 5 seconds Identifying the Hardware Features 2 System Status Indicators 6 Functions of Your Computer 8 Attaching the External Diskette Drive 8 Keyboard Functions 10 TrackPoint 10 Fn Key 13 Numeri...

Page 16: ...dware Features Identifying the Hardware Features Front View 2 3 4 10 12 13 14 11 15 16 5 6 7 8 9 1 2 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 Get user manuals S...

Page 17: ...icate with other devices that have infrared data transfer capability 8 The PC Card slots accept PC Cards 9 The PC Card eject buttons eject the PC Card from the PC Card slot 1 The TrackPoint is a built...

Page 18: ...5 The power jack is where the AC Adapter cable is connected 6 The external input device connector is used to attach a mouse external keyboard or external numeric keypad to the computer 7 The Universa...

Page 19: ...on 3 The memory slot accepts a dual inline memory module DIMM option 4 The memory slot cover covers the memory slot 5 The hard disk drive can be upgraded with an optional one The security screw shippe...

Page 20: ...us of your computer by their on or off states and colors green and orange Each indicator is identified with a symbol The following shows the location and the meaning of each icon 1 5 2 6 3 7 4 1 A 6 I...

Page 21: ...alphabetic characters A Z are entered in capital letters without the Shift key being pressed You enable or disable the Caps Lock mode by pressing the Caps Lock key 5 Scroll lock Green Scroll Lock mod...

Page 22: ...atures External diskette drive Keyboard functions ThinkPad utility programs The Online User s Guide Attaching the External Diskette Drive 1 Open the cover on the external diskette drive connector You...

Page 23: ...tte drive connector on the side of the computer Press the sides of the connector 1 as you connect it to the devices 2 External diskette drive External diskette drive connector 1 1 1 1 2 2 Chapter 1 Ge...

Page 24: ...int Pointing selecting and dragging all become part of a single process you can perform without moving your fingers from their typing position You can set the following features by customizing the Tra...

Page 25: ...l mouse and depends on the software you are using If you are not familiar with using the TrackPoint these instructions will help you get started 1 Place your hands in the typing position and press gen...

Page 26: ...n make the TrackPoint stick function the same as the left or right click button For more information Customizing the TrackPoint on page 36 Changing the Cap The cap 1 on the end of the TrackPoint stick...

Page 27: ...program See ThinkPad Configuration Program on page 25 Click on the Accessibility button and click on Enable for Fn key lock You can also set up by typing PS2 FNS E at the command prompt After you ena...

Page 28: ...ry power operation the processor speed changes as follows High Performance Automatic Customized Power Conservation Functions for Battery Power Standby mode The computer enters standby mode For more in...

Page 29: ...al LCD Volume up The volume increases Volume down The volume decreases Mute Sound turns off Note To turn on the sound press Fn PgUp or Fn PgDn When the computer is in suspend mode and you press the Fn...

Page 30: ...ress NumLk 0 1 2 3 4 5 6 7 8 9 NumLk 6 Y F8 F9 F10 Shift Alt Ctrl F11 F12 H N _ If the numeric keypad is enabled press and hold Shift to temporarily use the cursor and screen control keys NumLk Del In...

Page 31: ...rt Easy Setup do as follows 1 Power off the computer and remove any diskette from the diskette drive 2 Press and hold F1 then power on the computer Hold F1 until the Easy Setup menu appears Date Time...

Page 32: ...the following Config submenu which provides information about the installed memory and system board Display Memory SystemBoard Exit Initialize Network Quick Boot The Memory button shows the amount of...

Page 33: ...t configure such hardware resources as system interruptions memory windows and I O port ranges for all the devices in the system If you are going to use a non Plug and Play capable operating system di...

Page 34: ...stalled in your computer Clicking on the Password button displays the Password submenu which you can use to set the power on password hard disk password and supervisor password For more information Us...

Page 35: ...p menu The Startup submenu appears Note The Power On button sets the startup sequence when the power switch is set to ON The Network button sets the startup sequence when Wake on LAN is started Wake o...

Page 36: ...r On submenu appears The FDD 1 icon is the diskette drive in the computer If you have an additional diskette drive connected to a port replicator that drive becomes FDD 2 22 IBM ThinkPad 560Z User s R...

Page 37: ...d the network administrator can power on remote machines connected in a LAN using remote network management software Disable the function if your computer is not under system management of a network a...

Page 38: ...k on it then press Enter If you are using a network card other than a token ring card such as an Ethernet card you need not specify the RPL speed Press Esc to exit this menu 5 Repeat these steps for t...

Page 39: ...set the power management mode This section describes how to start the ThinkPad Configuration program WIN 98 For Windows 98 To start the ThinkPad Configuration program for Windows 98 find the ThinkPad...

Page 40: ...e you can make a device available or unavailable 4 The Show Allocated Resources View button displays the Allocated Resources View window where you can check the memory addresses and other allocation s...

Page 41: ...he Power Mode buttons Click on one of these buttons to set the power mode to High Performance mode Automatic mode or Customized mode 3 The Display Device buttons Click on one of these buttons to set t...

Page 42: ...ice from the window that appears If the device is enabled the red indicator next to the button is lit Otherwise it stays off 8 The Default button Click on this button to set the default values for eac...

Page 43: ...ions To start the Online User s Guide click on Start move the cursor to Programs and ThinkPad 560 then click on ThinkPad 560 User s Guide The Online User s Guide appears Go to the section you want and...

Page 44: ...tions and hardware device drivers for your computer It also contains device drivers and installation instructions for other operating systems such as Windows NT To use the ThinkPad Customization CD Us...

Page 45: ...re the last working version of your system files Although it might not make your new hardware or software work it will set your computer up and running again This application protects your data ThinkP...

Page 46: ...pack toward the front of the computer and remove the battery pack 1 You can replace the battery when the computer is in hibernation mode You cannot replace it when the computer is in suspend mode If y...

Page 47: ...ully press the battery pack into the computer When it is fully installed the battery pack latch 3 automatically locks into place 3 2 1 5 Turn the computer over again then power on You have finished re...

Page 48: ...Replacing the Battery Pack 34 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 Get user manuals See SafeManuals com...

Page 49: ...ching an External Mouse Keypad and Keyboard 47 Attaching an External Mouse or Numeric Keypad 47 Attaching an External Keyboard and Mouse 49 Disabling the TrackPoint 51 Attaching an External Monitor 52...

Page 50: ...Point Properties window appears You can set the following features in this window Press to Select Sensitivity Setting Press to Select If you enable Press to Select by putting a check mark in the Enabl...

Page 51: ...ess means radio buttons to select which button the stick will simulate either the left or the right button For example if you select Left Click you can start a program with the TrackPoint by putting t...

Page 52: ...t Slide toward Firm Touch to increase the force needed to move the cursor and to activate Press to Select Slide toward Light Touch to decrease the force needed to move the cursor and to activate Press...

Page 53: ...memory capacity can be expanded up to 96 MB 32 MB base memory and a 64 MB DIMM option or 128 MB 64 MB base memory and a 64 MB DIMM option Your computer supports the 60 ns extended data output dynamic...

Page 54: ...nect the AC Adapter and all cables from the computer 2 Close the LCD turn the computer over and then remove the battery pack 3 Loosen the screw on the memory slot cover then remove the cover 40 IBM Th...

Page 55: ...the DIMM b With the notched end of the DIMM toward the right side of the socket insert the DIMM at an angle of approximately 20 into the socket then press it firmly 1 c Pivot the DIMM until it snaps i...

Page 56: ...next page for how to calculate the total memory size 6496 KB OK You have finished installing the DIMM Reconnect all cables 1 For the following status turn off the computer and go to page 40 to reinsta...

Page 57: ...MM memory size to the base memory size 32192 KB For example if you installed a 32 MB DIMM into your computer with 32 MB base memory you should have about 64 MB Your computer might display memory size...

Page 58: ...the DIMM for future use 6 Replace the memory slot cover then tighten the screw 7 Replace the battery pack 8 Turn the computer over again then connect the AC Adapter and all the cables you disconnecte...

Page 59: ...ck page 32 Replace the hard disk drive only if you upgrade it or have it repaired You should not replace it often Handling a Hard Disk Drive Do not drop or apply any shock Do not apply pressure to the...

Page 60: ...er and reinstall the screw 7 Put the battery pack into your computer page 32 8 Turn the computer right side up and power it on Do not use force when inserting the hard disk drive into the bay The conn...

Page 61: ...hing an External Mouse or Numeric Keypad You can attach an external mouse or numeric keypad to the external input device connector on the rear of the computer If you want to attach the mouse attach it...

Page 62: ...Point on page 51 If you want to use both the external numeric keypad and mouse at the same time first connect the keypad cable to the computer then connect the mouse cable 1 to the connector at the re...

Page 63: ...rectly to the computer s external input device connector See the Options by IBM Catalog supplied with your computer for details about the options When the external keyboard is attached the following k...

Page 64: ...eyboard mouse cable 1 2 Keyboard mouse cable Keyboard connector Using the IBM ThinkPad Space Saver Keyboard If you are using the IBM ThinkPad Space Saver Keyboard do not install the device driver supp...

Page 65: ...he USB connector To disable the TrackPoint 1 Start the ThinkPad Configuration program See ThinkPad Configuration Program on page 25 2 Click on the TrackPoint button 3 Click on Auto Disable for the Tra...

Page 66: ...ports resolution higher than VGA mode you can achieve a maximum of 1024 by 768 video resolution To attach an external monitor do the following 1 Power off the computer 2 Connect the external monitor t...

Page 67: ...he top center of the screen If you are attaching an external monitor that supports only VGA mode 640 by 480 resolution do not click on LCD External Display Doing so would cause the external monitor sc...

Page 68: ...hile the computer is in suspend mode or hibernation mode If no external monitor is attached when the computer resumes the LCD remains blank and output is not displayed This restriction does not depend...

Page 69: ...uration program to display a part of the high resolution screen image produced by your computer You can see other parts by moving the screen with the TrackPoint or other pointing device Resolution Sup...

Page 70: ...ardBus Zoomed Video ZV 1 Find the notched edge 1 of the PC Card as shown 2 Insert the PC Card into the appropriate slot according to your PC Card type If you are using a PC Card with an XJACK connecto...

Page 71: ...into the connector until the eject button pops out Then pull the eject button out slightly 1 and fold it toward you 2 1 2 Eject button Chapter 2 Extending the Features of Your Computer 57 Title C79FPM...

Page 72: ...98 starts PCMCIA Card Services Wizard to install it Follow the instructions on the screen For Windows NT Your computer has PC Card support software called CardWizard You can use the PC Card as soon a...

Page 73: ...Card you want to remove Then press the PC Card eject button 2 until the PC Card pops out 3 Remove the PC Card and store it safely for future use 1 2 Eject button For more information for using a PC Ca...

Page 74: ...ws 1 Insert the PC Card modem in a PC Card slot To configure the proper modem device driver follow the instructions on the screen You might need to install the modem device driver from a manufacturer...

Page 75: ...her types of modems follow the instructions in the manual supplied with the modem 6 Connect one end of the telephone cable to the PC Card modem 1 and the other end of the cable to a telephone outlet 2...

Page 76: ...C Card Support Software Basic in the Online User s Guide If your computer shares a single telephone cable with a telephone use the cable supplied with your computer 62 IBM ThinkPad 560Z User s Referen...

Page 77: ...uide shipped with the port replicator for how to dock or undock your computer You can also attach the ThinkPad 560 Port Replicator to your computer The port replicator works only with ac power You can...

Page 78: ...est button of the port replicator suspend mode or Power off the computer and close the LCD Do not dock or undock when the computer is in hibernation mode For Windows NT You can dock or undock the comp...

Page 79: ...stem 3 Click on Device Manager and double click on PCMCIA socket If the CardBus sockets are not enabled you see two Texas Instruments PCI 1250 CardBus Controller lines with an exclamation mark under P...

Page 80: ...Using a Port Replicator 66 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 Get user manuals See SafeManuals com...

Page 81: ...a Password 69 Setting a Password 70 Changing or Removing a Password 74 For a Power On Password or Hard Disk Drive Password 74 For a Supervisor Password 76 Removing a Power On Password with Supervisor...

Page 82: ...password another user can remove the hard disk drive in your computer and put it in a different computer to access your data If you set a hard disk drive password however another person cannot access...

Page 83: ...y over the hard disk drive password The hard disk is protected by the supervisor password so that unauthorized users cannot access data on the hard disk The system administrator can set the same super...

Page 84: ...st turn off the computer wait 5 seconds and then turn it on again and retry Setting a Password To set a password do the following 1 Start Easy Setup a Press and hold F1 then turn on the computer b Hol...

Page 85: ...es that the password is not set You can type a maximum of seven random characters using a combination of letters A to Z and numbers 0 to 9 Uppercase and lowercase letters for example A and a are treat...

Page 86: ...s Enter again Your password is set The following window appears if you are setting the hard disk drive or the supervisor password reminding you to write down the password and keep it in a safe place 7...

Page 87: ...to an IBM reseller or an IBM marketing representative to have the hard disk or the system board replaced Proof of purchase is required and an additional charge might be required for the service Neithe...

Page 88: ...f the computer and wait at least 5 seconds then power on the computer The password prompt appears 2 Type your current password 3 Press the Spacebar To change the password go to step 4 To remove the pa...

Page 89: ...password again to verify it then press Enter The following window appears and the system starts You have changed your password Write down the password and keep it in a safe place Chapter 3 Protecting...

Page 90: ...lect Password on the menu 4 Select Supervisor To change the password go to setp 8 5 To remove the password enter the current password and press the Spacebar 6 Press Enter twice 7 Click on Exit then Re...

Page 91: ...8 Enter the current password and press the Spacebar 9 Type the new password then press Enter Chapter 3 Protecting Your Computer 77 Title C79FPMST CreationDate 06 22 98 12 26 52 Get user manuals See S...

Page 92: ...ower On Password with Supervisor Authority You can remove a power on password even if you don t know it if you know the supervisor password 1 Power on the computer by pressing F1 The password prompt a...

Page 93: ...window appears 7 Press Enter again 8 Click on Exit then select Restart Your computer restarts The power on password has been removed Chapter 3 Protecting Your Computer 79 Title C79FPMST CreationDate...

Page 94: ...on or to deter theft Entering Your Personal Data A personalized password prompt window consists of two parts the personal data area 1 and the background bitmap area 2 ThinkPad ThinkPad ThinkPad ThinkP...

Page 95: ...backup copy of the Utility Diskette for DOS Personalization into the diskette drive 4 Open the Personalization Editor a Click on Start b Move the cursor to Programs and ThinkPad then click on Personal...

Page 96: ...ize must be 160 by 100 pels To change the size select Image and then Attribute Specify a Width of 160 and a Height of 100 and set Unit to pels 8 Select File and Save As to save and name your drawing a...

Page 97: ...it Click on Help for more information The information that you typed in will be displayed the next time you power on the computer Deleting the Personalization Window To delete the personalization win...

Page 98: ...en secure the chain on the lock to a secure stationary object You are responsible for evaluating selecting and implementing the locking devices and security features IBM makes no comments judgments or...

Page 99: ...er off the computer then disconnect the AC Adapter and all cables from the computer 2 Turn the computer over and remove the screw with a coin 3 Install the security screw and tighten it with a 2 5 mm...

Page 100: ...Using the Security Screw 86 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 Get user manuals See SafeManuals com...

Page 101: ...r Hibernation Problems 113 LCD Problems 116 Indicator Problems 117 Battery Problems 117 A Hard Disk Drive Problem 118 Infrared Communication Problems 118 A Universal Serial Bus USB Problem 119 PC Card...

Page 102: ...ng 90 How can I set the infrared port 90 How can I set the serial connector 91 How can I switch the TrackPoint and mouse 92 How can I set the display resolution 92 How can I set the external monitor 9...

Page 103: ...n double click on the icon The ThinkPad Configuration program window appears Display device TrackPoint Serial port Infrared Note You can also open the ThinkPad Configuration program as follows 1 Click...

Page 104: ...le your infrared port do as follows 1 Save your work and quit any program you are using 2 Start the ThinkPad Configuration program 3 Click on the Infrared button 4 Click on Enable A Warning might appe...

Page 105: ...ware resource is being used by another communication device 5 Click on Disable Device Another Warning window prompts you to restart your computer 6 Click on OK The computer restarts Notes 1 If you che...

Page 106: ...You can set any resolution for either the ThinkPad LCD or the external monitor When you use both at the same time the resolution of both is the same If you set a higher resolution for the ThinkPad LCD...

Page 107: ...follows 1 Double click on My Computer Control Panel and then Display The Display Properties window appears 2 Click on the Settings tab 3 Click on the Advanced button 4 Click on the Monitor tab 5 Make...

Page 108: ...d the battery LED is green 3 Repeat these steps three times Always use power management features such as power modes standby suspend and hibernation For more detailed information about power managemen...

Page 109: ...y on page 133 3 Make a DOS system diskette that has the DOS FDISK COM and FORMAT COM utilities and the CD ROM device driver for DOS How can I use the Recovery CD to reload my factory installed ThinkPa...

Page 110: ...rnation mode You can enter these modes as follows Fn F3 standby mode Fn F4 suspend mode Fn F12 hibernation mode The computer also enters suspend mode or hibernation mode from other triggers For exampl...

Page 111: ...the Device Manager tab and double click on CD ROM 4 Click on the CD ROM drive name under the CD ROM then click on the Properties button 5 Click on the Settings tab and remove the check mark from the A...

Page 112: ...atted your drive using high performance file system HPFS and your system has more than 64 MB memory installed hibernation mode is not supported If the COM port does not work even though you have set i...

Page 113: ...you have one for DOS your PC Card might run in the VDM virtual DOS machine environment Refer to the Online User s Guide for setting the VDM and the sample configuration files on the PC Card Installati...

Page 114: ...rameter3 Following are available Parameter1 For the complete command syntax type PS2 Parameter 1 Power Management related 3 Select an item from the menu and follow the instructions on the screen to se...

Page 115: ...m Action button You can set the alarm action in the next window Using a PC Card If you are communicating with a PC Card modem or inserting a PC Card in a PC Card slot do not enter your computer into s...

Page 116: ...REM by PC Card PCMCIA wizard Do not remove the rest of the line 6 Save the updated CONFIG SYS file 7 Reboot your system Using a Second CardBus Card If a CardBus Card is already configured in your com...

Page 117: ...one call in NetMeeting you might see the following Windows exception error message An exception OE has occurred in VxD VWIN32 1 This message appears only when you are making a video phone call directl...

Page 118: ...problem run the test and make sure the hardware and the device drivers are OK Testing Your Computer on page 131 3 Note the error code and have the computer serviced Chapter 5 If you accidentally lose...

Page 119: ...No error codes or messages 111 Input problems 112 Suspend or hibernation problems 113 LCD problems 116 Indicator problems 117 Battery problems 117 A hard disk drive problem 118 Infrared communication...

Page 120: ...the Reset icon 5 Is an operating system installed Yes Go to step 7 No Install the operating system in your computer 6 After you install the operating system power off the computer 7 Power on the compu...

Page 121: ...ectly If the problem persists have the computer serviced 175 177 178 EEPROM error Have the computer serviced 183 invalid password error The password entered at the supervisor password prompt is invali...

Page 122: ...wer off the computer and power off all attached devices Power on the computer first then power on the attached devices If you still have a problem do the following If an external keyboard is connected...

Page 123: ...re set do the following 1 Power on the computer The password prompt appears after the error code 2 Type the supervisor password not the power on password An error window appears 3 Click on OK or press...

Page 124: ...the computer serviced You can start the operating system by pressing F1 instead and ignore the error The DOS full screen looks smaller 640 x 480 If you use a DOS application that supports only the 640...

Page 125: ...brightness Adjust the brightness If the screen still remains blank make sure that The battery pack is installed correctly The AC Adapter is connected to the computer and the power cord is plugged int...

Page 126: ...on The cursor might drift when you are not using the TrackPoint during normal operation This is a normal characteristic of the TrackPoint and is not a defect Cursor drifting might occur for several se...

Page 127: ...ms are correct disconnect the keyboard mouse connector from the computer and make sure that the operation of the system keyboard is correct If the system keyboard works have the keyboard mouse connect...

Page 128: ...ected before the computer entered suspend mode Do not disconnect the external monitor while the computer is in suspend mode or hibernation mode If no external monitor is attached when the computer res...

Page 129: ...using the Control Panel For Windows NT Note You must format your hard disk with the FAT format system to use hibernation mode in Windows NT If you format your hard disk with NTFS the Windows NT defau...

Page 130: ...is correct Incorrect characters appear on the screen Did you install the operating system or application program correctly If they are installed and configured correctly have the computer serviced The...

Page 131: ...omputer serviced If there is no diskette in the drive have the computer serviced Battery Problems Problem Action The battery pack cannot be fully charged in 3 hours by the power off charging method Th...

Page 132: ...e the same The infrared ports are clean No objects are between the computer and the communicating device The distance and angle between your computer and the device is within the set range The applica...

Page 133: ...disable DMA for the infrared port 2 Close a parallel port panel 3 Click on the Infrared device button to open the infrared panel 4 Choose DMA0 or DMA1 for infrared port on the panel 5 If you see the p...

Page 134: ...m If you are using a modem card check the COM number I O port address and IRQ level If you are using a network card check the I O port address IRQ level and memory window address To check the resource...

Page 135: ...ntrol check box by clicking on it and make sure that Hardware RTS CTS is selected 10 Close the window by clicking on OK 11 Return to the Modem Properties window by clicking on OK 12 Click on Dialing P...

Page 136: ...em Properties window appears 4 Double click on PCMCIA Socket 5 Click on PCMCIA Card Services The PCMCIA Card Service Properties window appears 6 Click on Driver tab and then the Update Driver button T...

Page 137: ...OK The printer is turned on and ready to print The printer signal cable is connected to the correct connector of your computer If these items are correct and the printer still does not work run the te...

Page 138: ...6 Click on the Adapter tab Make sure that it shows NeoMagic MagicGraph 128XD If you are not sure that the display driver is installed correctly reinstall it An appropriate monitor type is selected by...

Page 139: ...ollowing 1 Click on the Adapter tab 2 Select the correct refresh rate for your monitor If you are not sure select Optimal If the settings are correct run the tests described in the manual supplied wit...

Page 140: ...nel and double click on System 5 Click on the Device Manager tab and double click on System Device and PCI Bus 6 Click on the Settings tab and confirm that Use BIOS is selected If not click on USE BIO...

Page 141: ...on is designed for your computer The option was installed according to the instructions supplied with the option Other installed options or cables are not loose There is no I O address or interrupt le...

Page 142: ...l Port 3 Select Enable 4 Click on Device Manager 5 Check the ports in the Device Manager window and make sure the settings are correct 6 Click on OK For Windows NT 1 Start the ThinkPad Configuration p...

Page 143: ...n Windows NT might cause this problem Do one of the following Uninstall the Active Desktop Merely disabling the Active Desktop is not effective to avoid the problem Close the ThinkPad Configuration pr...

Page 144: ...quires high power consumption This is not a defect The ThinkPad Configuration window does not appear correctly in the Windows NT environment Uninstall Active Desktop if Internet Explorer Version 4 0 i...

Page 145: ...rt number Date System unit serial number System board serial number Microprocessor nnnnnnnnnnnnnn nnnnnnnnnnn Pentium II Processor nnnnnnn 12 31 98 UUID nnnnnnnn nnnn nnnn nnnn nnnnnnnnnnnn Trademark...

Page 146: ...mputer serviced If an X appears to the left of a device with an error code below it make a note of the error code and have the computer serviced Do not touch the keyboard or the pointing device during...

Page 147: ...using 4 Click on the diskette group for the backup copy that you want to make 5 Click on Build 6 Follow the instructions on the screen For detail on how to install software Advanced in the Online Use...

Page 148: ...ers when installing Windows 95 Installing all hardware device drivers when installing Windows NT News and Updates This page has all of the latest tools and links to the IBM Web site for system informa...

Page 149: ...e to your computer 3 Connect the external diskette drive to your computer 4 Insert the Recovery CD Boot Diskette into the diskette drive 5 Power on the computer Your hard disk is formatted 6 Insert th...

Page 150: ...Recovering Lost or Damaged Software 136 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 Get user manuals See SafeManuals com...

Page 151: ...umber of your computer Options installed in your system Note Use the record sheet on page 139 Error message or problem Note Error messages can help identify which service action is required and help t...

Page 152: ...accident modification unsuitable physical or operating environment or improper maintenance For full information on product warranties see Appendix C For your convenience write the service phone number...

Page 153: ...Identification Numbers The serial number label is on the bottom of your computer Write down the machine Type and the serial number S N in the following box Serial number label IBM Product Name ThinkP...

Page 154: ...r if available Application programs running at the time of the problem Problem symptom Describe the problem specifically Can the problem be reproduced Yes No If yes describe how it can be reproduced W...

Page 155: ...ephone You can get support and information by telephone during the limited warranty period at no additional charge through the IBM PC Support Line Experienced technical support representatives will be...

Page 156: ...nnel first try to solve your problem over the phone If they are unsuccessful you can arrange for EasyServ service by calling the PC Support Line If possible you should use the original ThinkPad shippi...

Page 157: ...port Services If you have a modem you can access such public information services as the electronic bulletin boards and messaging areas electronic conferences and searchable databases available in sev...

Page 158: ...questions If you link to our support home page you can search for technical tips download update drivers and find out about many other things You can visit the site at the following URL http www pc ib...

Page 159: ...lar needs For example if you are a corporate ThinkPad user you might receive information on Microsoft Windows NT and remote connectivity You can also choose to receive proactive e mail alerting you to...

Page 160: ...the following Installing and configuring your out of warranty IBM computer Installing and configuring non IBM options in IBM computers Assistance with the preloaded operating system Using selected ap...

Page 161: ...he many popular non IBM adapters and network interface cards This service includes technical support for the following Installing and configuring client workstations and servers Identifying system pro...

Page 162: ...oducts list For the Enhanced PC Support Line select document 11682 For the Network and Server Support Line select document 11683 In Canada Call 1 800 465 7999 or 1 800 465 3299 In other countries cont...

Page 163: ...EasyServ information under ThinkPad at the following Web site http www pc ibm com us infobrf For more information on warranty extensions In the U S call 1 888 426 4343 In Canada call 1 800 465 7999 In...

Page 164: ...ns Center 1 800 992 4777 for the U S and Canada An IBM authorized reseller or an IBM marketing representative Ordering Publications Additional publications are available for purchase from IBM For a li...

Page 165: ...MB or 128 MB Storage devices 2 5 inch customer upgradable hard disk drive Display The color LCD display uses TFT technology and support Up to 800 by 600 resolution on the LCD Up to 1024 by 768 resolut...

Page 166: ...tted diskette ANSI X3 171 ISO 9529 ECMA 125 External interface Serial connector EIA RS232D Parallel connector Centronics External input device connector External monitor connector External diskette dr...

Page 167: ...ve humidity Operating with no diskette in the drive 8 to 95 Operating with a diskette in the drive 8 to 80 Maximum altitude 3048 m 10 000 ft in unpressurized conditions Maximum temperature at 3048 m 1...

Page 168: ...Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China including Hong Kong Qatar Singapore United Kingdom 13H5270 Austri...

Page 169: ...Peru Philippines Saudi Arabia Suriname Taiwan Thailand Trinidad West Indies United States of America Venezuela 76H3518 Austria Belgium Bosnia Herzogovina Bulgaria Croatia Czech Republic Egypt Finland...

Page 170: ...IBM Power Cords 156 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 Get user manuals See SafeManuals com...

Page 171: ...in from any electrical appliance that generates a strong magnetic field such as a motor a magnet a TV a refrigerator or large audio speakers Do not hard mount your computer in a vehicle or anywhere t...

Page 172: ...y is brand new and you are charging it for the first time it might not become fully charged due to the characteristics of the chemicals in the cell To maximize performance ensure that all chemicals in...

Page 173: ...vide you with clear crisp images and large bright displays that are easy to see yet easy on the eyes Of course any concentrated and sustained visual activity can be tiring If you have questions on eye...

Page 174: ...Handling Tips 160 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 Get user manuals See SafeManuals com...

Page 175: ...require that the Machine on which it is installed be 1 the designated serial numbered Machine and 2 at an engineering change level compatible with the feature conversion or upgrade Some of these trans...

Page 176: ...SION OF IMPLIED WARRANTIES IF THESE LAWS APPLY THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD In Canada warranties include...

Page 177: ...tructions A product is Year 2000 Ready if the product when used in accordance with its associated documentation is capable of correctly processing providing and receiving date data within and between...

Page 178: ...f the IBM Corporation in the United States or other countries or both Microsoft Windows Windows NT Windows 98 and the Windows 95 flag logo are trademarks or registered trademarks of Microsoft Corporat...

Page 179: ...ase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an IBM authorized dealer or servi...

Page 180: ...ximation of the laws of the Member States relating to electro magnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recomm...

Page 181: ...orm of graphics in an area of computer memory or storage that can be displayed as an image boot To prepare a computer system for operation by loading an operating system bps Bits per second In serial...

Page 182: ...d graphics adapter EIA Electronics Industries Association EIA 232D An EIA interface standard that defines the physical electronic and functional characteristics of an interface line that connects a co...

Page 183: ...l suspend mode A kind of standby mode that occurs if the computer has failed to enter suspend mode In this mode the console is locked if the power on password is set password A series of letters or nu...

Page 184: ...f the computer to reduce power drain and restrict access to the files SVGA Super VGA TFT Thin film transistor TrackPoint The built in pointing device of the ThinkPad computer TSRs Terminate and stay r...

Page 185: ...COM port setting 98 CompuServe 144 ConfigSafe 31 configuration configuration continued program 25 setup 18 corrective service diskettes CSDs 150 CRT See external monitor cursor See TrackPoint cursor d...

Page 186: ...ax help by 143 floppy disk drive See external diskette drive Fn key combination 14 function keys and Fn key 13 H handling tips 157 hard disk problem 118 recovering contents 30 upgrading 45 hard disk d...

Page 187: ...ternal 47 numeric keypad setting continued keyboard 16 O online services 144 Online User s Guide using 29 operating system reinstalling 30 option problems 127 P password 68 changing 74 character setti...

Page 188: ...116 resolutions setting 92 screen continued setting 90 SDRAM 39 security mechanical lock 84 password 68 Personalization Editor 80 screw 85 security screw using 85 sensitivity TrackPoint 38 serial conn...

Page 189: ...lems 113 indicator problems 117 infrared communication problems 118 input problems 112 LCD problems 116 no error code 111 no error message 111 other option problems 127 other problems 129 PC Card prob...

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