IBM ThinkPad 560Z User Manual Download Page 151

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Getting Service

If you need further assistance, you can call your IBM reseller or IBM
marketing representative.

You will need to know the following information when requesting
repair service:

Identification number of your computer
Options installed in your system

Note:

Use the record sheet on page 139.

Error message or problem

Note:

Error messages can help identify which service action is
required and help the service representative provide quick
and efficient service.

Use the record sheet on page 140.

137

Title: C79FPMST CreationDate: 06/22/98 12:26:52

Summary of Contents for ThinkPad 560Z

Page 1: ...i Title C79FPMST CreationDate 06 22 98 12 26 52...

Page 2: ...anties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the informat...

Page 3: ...ter The thin and light IBM ThinkPad 560Z computer is designed to satisfy your mobile computing needs We hope you enjoy its fast processing power brilliant display and flexible communication capability...

Page 4: ...d graphics Easy to use keyboard and pointing device The full size full stroke keyboard and the TrackPoint with Press to Select function increase your effectiveness and productivity in the office or on...

Page 5: ...rd allows for efficient data and fax communication Your computer s infrared technology enables wireless point to point communication with other systems or devices equipped with an infrared port v Titl...

Page 6: ...vi IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52...

Page 7: ...letin Board 31 Replacing the Battery Pack 32 Chapter 2 Extending the Features of Your Computer 35 Customizing the TrackPoint 36 Increasing Memory 39 Installing the DIMM 40 Removing the DIMM 43 Upgradi...

Page 8: ...Bus Card 102 Using an External Condenser Microphone 102 Using the NetMeeting Software 103 Troubleshooting Guide 104 Troubleshooting Charts 105 Error Codes or Messages 106 No Error Codes or Messages 11...

Page 9: ...port Services 143 Purchasing Additional Services 146 Enhanced PC Support Line 146 Client Support Line 146 Network and Server Support Line 147 Ordering Support Line Services 148 Warranty and Repair Ser...

Page 10: ...Index 171 x IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52...

Page 11: ...The book concludes with an provides information on using passwords identifying yourself with the Personalization Editor and using locks describes what to do when you have a computer problem The chapte...

Page 12: ...Windows 98 users OS 2 Information for IBM Operating System 2 OS 2 users WIN 95 Information for Microsoft Windows 95 users DOS Information for IBM DOS users WIN NT Information for Microsoft Windows NT...

Page 13: ...es as shown below when installing moving or opening the covers of this product or attached devices The 3 pin power cord must be used with a properly grounded outlet Turn everything OFF Turn everything...

Page 14: ...mmerse into water 2 heat to more than 100 C 212 F or 3 repair or disassemble Dispose of it as required by local ordinances or regulations CAUTION The fluorescent lamp in the liquid crystal display LCD...

Page 15: ...power switch at least 1 5 seconds Identifying the Hardware Features 2 System Status Indicators 6 Functions of Your Computer 8 Attaching the External Diskette Drive 8 Keyboard Functions 10 TrackPoint 1...

Page 16: ...Identifying the Hardware Features Identifying the Hardware Features Front View 2 3 4 10 12 13 14 11 15 16 5 6 7 8 9 1 2 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52...

Page 17: ...computer to communicate with other devices that have infrared data transfer capability 8 The PC Card slots accept PC Cards 9 The PC Card eject buttons eject the PC Card from the PC Card slot 1 The Tr...

Page 18: ...a mechanical lock 5 The power jack is where the AC Adapter cable is connected 6 The external input device connector is used to attach a mouse external keyboard or external numeric keypad to the compu...

Page 19: ...vailable as an option 3 The memory slot accepts a dual inline memory module DIMM option 4 The memory slot cover covers the memory slot 5 The hard disk drive can be upgraded with an optional one The se...

Page 20: ...w the current status of your computer by their on or off states and colors green and orange Each indicator is identified with a symbol The following shows the location and the meaning of each icon 1 5...

Page 21: ...mode is enabled All alphabetic characters A Z are entered in capital letters without the Shift key being pressed You enable or disable the Caps Lock mode by pressing the Caps Lock key 5 Scroll lock Gr...

Page 22: ...s the following features External diskette drive Keyboard functions ThinkPad utility programs The Online User s Guide Attaching the External Diskette Drive 1 Open the cover on the external diskette dr...

Page 23: ...the external diskette drive connector on the side of the computer Press the sides of the connector 1 as you connect it to the devices 2 External diskette drive External diskette drive connector 1 1 1...

Page 24: ...called the TrackPoint Pointing selecting and dragging all become part of a single process you can perform without moving your fingers from their typing position You can set the following features by c...

Page 25: ...ns on a traditional mouse and depends on the software you are using If you are not familiar with using the TrackPoint these instructions will help you get started 1 Place your hands in the typing posi...

Page 26: ...s to Select you can make the TrackPoint stick function the same as the left or right click button For more information Customizing the TrackPoint on page 36 Changing the Cap The cap 1 on the end of th...

Page 27: ...kPad Configuration program See ThinkPad Configuration Program on page 25 Click on the Accessibility button and click on Enable for Fn key lock You can also set up by typing PS2 FNS E at the command pr...

Page 28: ...ching During battery power operation the processor speed changes as follows High Performance Automatic Customized Power Conservation Functions for Battery Power Standby mode The computer enters standb...

Page 29: ...that of the physical LCD Volume up The volume increases Volume down The volume decreases Mute Sound turns off Note To turn on the sound press Fn PgUp or Fn PgDn When the computer is in suspend mode a...

Page 30: ...ld Shift and then press NumLk 0 1 2 3 4 5 6 7 8 9 NumLk 6 Y F8 F9 F10 Shift Alt Ctrl F11 F12 H N _ If the numeric keypad is enabled press and hold Shift to temporarily use the cursor and screen contro...

Page 31: ...t the system To start Easy Setup do as follows 1 Power off the computer and remove any diskette from the diskette drive 2 Press and hold F1 then power on the computer Hold F1 until the Easy Setup menu...

Page 32: ...ig button displays the following Config submenu which provides information about the installed memory and system board Display Memory SystemBoard Exit Initialize Network Quick Boot The Memory button s...

Page 33: ...ystem BIOS does not configure such hardware resources as system interruptions memory windows and I O port ranges for all the devices in the system If you are going to use a non Plug and Play capable o...

Page 34: ...operating system installed in your computer Clicking on the Password button displays the Password submenu which you can use to set the power on password hard disk password and supervisor password For...

Page 35: ...p in the Easy Setup menu The Startup submenu appears Note The Power On button sets the startup sequence when the power switch is set to ON The Network button sets the startup sequence when Wake on LAN...

Page 36: ...e submenu The Power On submenu appears The FDD 1 icon is the diskette drive in the computer If you have an additional diskette drive connected to a port replicator that drive becomes FDD 2 22 IBM Thin...

Page 37: ...e on LAN is enabled the network administrator can power on remote machines connected in a LAN using remote network management software Disable the function if your computer is not under system managem...

Page 38: ...nt 4 or 16 and click on it then press Enter If you are using a network card other than a token ring card such as an Ethernet card you need not specify the RPL speed Press Esc to exit this menu 5 Repea...

Page 39: ...ternal monitor and set the power management mode This section describes how to start the ThinkPad Configuration program WIN 98 For Windows 98 To start the ThinkPad Configuration program for Windows 98...

Page 40: ...perties window where you can make a device available or unavailable 4 The Show Allocated Resources View button displays the Allocated Resources View window where you can check the memory addresses and...

Page 41: ...m configuration 2 The Power Mode buttons Click on one of these buttons to set the power mode to High Performance mode Automatic mode or Customized mode 3 The Display Device buttons Click on one of the...

Page 42: ...tions for that device from the window that appears If the device is enabled the red indicator next to the button is lit Otherwise it stays off 8 The Default button Click on this button to set the defa...

Page 43: ...quently Asked Questions To start the Online User s Guide click on Start move the cursor to Programs and ThinkPad 560 then click on ThinkPad 560 User s Guide The Online User s Guide appears Go to the s...

Page 44: ...e software applications and hardware device drivers for your computer It also contains device drivers and installation instructions for other operating systems such as Windows NT To use the ThinkPad C...

Page 45: ...onfigSafe to restore the last working version of your system files Although it might not make your new hardware or software work it will set your computer up and running again This application protect...

Page 46: ...slide the battery pack toward the front of the computer and remove the battery pack 1 You can replace the battery when the computer is in hibernation mode You cannot replace it when the computer is in...

Page 47: ...nto the computer Fully press the battery pack into the computer When it is fully installed the battery pack latch 3 automatically locks into place 3 2 1 5 Turn the computer over again then power on Yo...

Page 48: ...Replacing the Battery Pack 34 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52...

Page 49: ...Disk Drive 45 Attaching an External Mouse Keypad and Keyboard 47 Attaching an External Mouse or Numeric Keypad 47 Attaching an External Keyboard and Mouse 49 Disabling the TrackPoint 51 Attaching an...

Page 50: ...operties The TrackPoint Properties window appears You can set the following features in this window Press to Select Sensitivity Setting Press to Select If you enable Press to Select by putting a check...

Page 51: ...ck on one of the Press means radio buttons to select which button the stick will simulate either the left or the right button For example if you select Left Click you can start a program with the Trac...

Page 52: ...and Press to Select Slide toward Firm Touch to increase the force needed to move the cursor and to activate Press to Select Slide toward Light Touch to decrease the force needed to move the cursor and...

Page 53: ...puter Your computer memory capacity can be expanded up to 96 MB 32 MB base memory and a 64 MB DIMM option or 128 MB 64 MB base memory and a 64 MB DIMM option Your computer supports the 60 ns extended...

Page 54: ...mputer then disconnect the AC Adapter and all cables from the computer 2 Close the LCD turn the computer over and then remove the battery pack 3 Loosen the screw on the memory slot cover then remove t...

Page 55: ...ch on the side of the DIMM b With the notched end of the DIMM toward the right side of the socket insert the DIMM at an angle of approximately 20 into the socket then press it firmly 1 c Pivot the DIM...

Page 56: ...following See the next page for how to calculate the total memory size 6496 KB OK You have finished installing the DIMM Reconnect all cables 1 For the following status turn off the computer and go to...

Page 57: ...KB by adding the DIMM memory size to the base memory size 32192 KB For example if you installed a 32 MB DIMM into your computer with 32 MB base memory you should have about 64 MB Your computer might d...

Page 58: ...IMM Be sure to save the DIMM for future use 6 Replace the memory slot cover then tighten the screw 7 Replace the battery pack 8 Turn the computer over again then connect the AC Adapter and all the cab...

Page 59: ...ove the battery pack page 32 Replace the hard disk drive only if you upgrade it or have it repaired You should not replace it often Handling a Hard Disk Drive Do not drop or apply any shock Do not app...

Page 60: ...ard disk drive cover and reinstall the screw 7 Put the battery pack into your computer page 32 8 Turn the computer right side up and power it on Do not use force when inserting the hard disk drive int...

Page 61: ...your computer Attaching an External Mouse or Numeric Keypad You can attach an external mouse or numeric keypad to the external input device connector on the rear of the computer If you want to attach...

Page 62: ...isabling the TrackPoint on page 51 If you want to use both the external numeric keypad and mouse at the same time first connect the keypad cable to the computer then connect the mouse cable 1 to the c...

Page 63: ...it is connected directly to the computer s external input device connector See the Options by IBM Catalog supplied with your computer for details about the options When the external keyboard is attach...

Page 64: ...connector of the keyboard mouse cable 1 2 Keyboard mouse cable Keyboard connector Using the IBM ThinkPad Space Saver Keyboard If you are using the IBM ThinkPad Space Saver Keyboard do not install the...

Page 65: ...ouse connected to the USB connector To disable the TrackPoint 1 Start the ThinkPad Configuration program See ThinkPad Configuration Program on page 25 2 Click on the TrackPoint button 3 Click on Auto...

Page 66: ...l monitor that supports resolution higher than VGA mode you can achieve a maximum of 1024 by 768 video resolution To attach an external monitor do the following 1 Power off the computer 2 Connect the...

Page 67: ...to the right of the top center of the screen If you are attaching an external monitor that supports only VGA mode 640 by 480 resolution do not click on LCD External Display Doing so would cause the e...

Page 68: ...external monitor while the computer is in suspend mode or hibernation mode If no external monitor is attached when the computer resumes the LCD remains blank and output is not displayed This restrict...

Page 69: ...he ThinkPad Configuration program to display a part of the high resolution screen image produced by your computer You can see other parts by moving the screen with the TrackPoint or other pointing dev...

Page 70: ...e II and Type III CardBus Zoomed Video ZV 1 Find the notched edge 1 of the PC Card as shown 2 Insert the PC Card into the appropriate slot according to your PC Card type If you are using a PC Card wit...

Page 71: ...he PC Card firmly into the connector until the eject button pops out Then pull the eject button out slightly 1 and fold it toward you 2 1 2 Eject button Chapter 2 Extending the Features of Your Comput...

Page 72: ...Card driver Windows 98 starts PCMCIA Card Services Wizard to install it Follow the instructions on the screen For Windows NT Your computer has PC Card support software called CardWizard You can use th...

Page 73: ...tton 1 for the PC Card you want to remove Then press the PC Card eject button 2 until the PC Card pops out 3 Remove the PC Card and store it safely for future use 1 2 Eject button For more information...

Page 74: ...modem do as follows 1 Insert the PC Card modem in a PC Card slot To configure the proper modem device driver follow the instructions on the screen You might need to install the modem device driver fr...

Page 75: ...Card modem 1 For other types of modems follow the instructions in the manual supplied with the modem 6 Connect one end of the telephone cable to the PC Card modem 1 and the other end of the cable to a...

Page 76: ...m For details on PC Card Support Software Basic in the Online User s Guide If your computer shares a single telephone cable with a telephone use the cable supplied with your computer 62 IBM ThinkPad 5...

Page 77: ...re See the user s guide shipped with the port replicator for how to dock or undock your computer You can also attach the ThinkPad 560 Port Replicator to your computer The port replicator works only wi...

Page 78: ...ess the Eject Request button of the port replicator suspend mode or Power off the computer and close the LCD Do not dock or undock when the computer is in hibernation mode For Windows NT You can dock...

Page 79: ...Double click on System 3 Click on Device Manager and double click on PCMCIA socket If the CardBus sockets are not enabled you see two Texas Instruments PCI 1250 CardBus Controller lines with an excla...

Page 80: ...Using a Port Replicator 66 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52...

Page 81: ...words 68 Entering a Password 69 Setting a Password 70 Changing or Removing a Password 74 For a Power On Password or Hard Disk Drive Password 74 For a Supervisor Password 76 Removing a Power On Passwor...

Page 82: ...you set a power on password another user can remove the hard disk drive in your computer and put it in a different computer to access your data If you set a hard disk drive password however another pe...

Page 83: ...ssword has priority over the hard disk drive password The hard disk is protected by the supervisor password so that unauthorized users cannot access data on the hard disk The system administrator can...

Page 84: ...three tries you must turn off the computer wait 5 seconds and then turn it on again and retry Setting a Password To set a password do the following 1 Start Easy Setup a Press and hold F1 then turn on...

Page 85: ...ylock icon indicates that the password is not set You can type a maximum of seven random characters using a combination of letters A to Z and numbers 0 to 9 Uppercase and lowercase letters for example...

Page 86: ...verify it then press Enter again Your password is set The following window appears if you are setting the hard disk drive or the supervisor password reminding you to write down the password and keep i...

Page 87: ...ake your computer to an IBM reseller or an IBM marketing representative to have the hard disk or the system board replaced Proof of purchase is required and an additional charge might be required for...

Page 88: ...assword 1 Power off the computer and wait at least 5 seconds then power on the computer The password prompt appears 2 Type your current password 3 Press the Spacebar To change the password go to step...

Page 89: ...ebar 5 Type the new password again to verify it then press Enter The following window appears and the system starts You have changed your password Write down the password and keep it in a safe place C...

Page 90: ...menu appears 3 Select Password on the menu 4 Select Supervisor To change the password go to setp 8 5 To remove the password enter the current password and press the Spacebar 6 Press Enter twice 7 Cli...

Page 91: ...Using Passwords 8 Enter the current password and press the Spacebar 9 Type the new password then press Enter Chapter 3 Protecting Your Computer 77 Title C79FPMST CreationDate 06 22 98 12 26 52...

Page 92: ...place Removing a Power On Password with Supervisor Authority You can remove a power on password even if you don t know it if you know the supervisor password 1 Power on the computer by pressing F1 The...

Page 93: ...ssword Confirmation window appears 7 Press Enter again 8 Click on Exit then select Restart Your computer restarts The power on password has been removed Chapter 3 Protecting Your Computer 79 Title C79...

Page 94: ...sed in your location or to deter theft Entering Your Personal Data A personalized password prompt window consists of two parts the personal data area 1 and the background bitmap area 2 ThinkPad ThinkP...

Page 95: ...e 30 3 Insert the backup copy of the Utility Diskette for DOS Personalization into the diskette drive 4 Open the Personalization Editor a Click on Start b Move the cursor to Programs and ThinkPad then...

Page 96: ...ound Your bitmap size must be 160 by 100 pels To change the size select Image and then Attribute Specify a Width of 160 and a Height of 100 and set Unit to pels 8 Select File and Save As to save and n...

Page 97: ...ou have not yet set it Click on Help for more information The information that you typed in will be displayed the next time you power on the computer Deleting the Personalization Window To delete the...

Page 98: ...of the computer then secure the chain on the lock to a secure stationary object You are responsible for evaluating selecting and implementing the locking devices and security features IBM makes no co...

Page 99: ...do as follows 1 Power off the computer then disconnect the AC Adapter and all cables from the computer 2 Turn the computer over and remove the screw with a coin 3 Install the security screw and tighte...

Page 100: ...Using the Security Screw 86 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52...

Page 101: ...blems 112 Suspend or Hibernation Problems 113 LCD Problems 116 Indicator Problems 117 Battery Problems 117 A Hard Disk Drive Problem 118 Infrared Communication Problems 118 A Universal Serial Bus USB...

Page 102: ...screen from blanking 90 How can I set the infrared port 90 How can I set the serial connector 91 How can I switch the TrackPoint and mouse 92 How can I set the display resolution 92 How can I set the...

Page 103: ...on the taskbar then double click on the icon The ThinkPad Configuration program window appears Display device TrackPoint Serial port Infrared Note You can also open the ThinkPad Configuration program...

Page 104: ...se it again To enable your infrared port do as follows 1 Save your work and quit any program you are using 2 Start the ThinkPad Configuration program 3 Click on the Infrared button 4 Click on Enable A...

Page 105: ...pear that the hardware resource is being used by another communication device 5 Click on Disable Device Another Warning window prompts you to restart your computer 6 Click on OK The computer restarts...

Page 106: ...r at the same time You can set any resolution for either the ThinkPad LCD or the external monitor When you use both at the same time the resolution of both is the same If you set a higher resolution f...

Page 107: ...ot detect it Do as follows 1 Double click on My Computer Control Panel and then Display The Display Properties window appears 2 Click on the Settings tab 3 Click on the Advanced button 4 Click on the...

Page 108: ...r is plugged in and the battery LED is green 3 Repeat these steps three times Always use power management features such as power modes standby suspend and hibernation For more detailed information abo...

Page 109: ...the Diskette Factory on page 133 3 Make a DOS system diskette that has the DOS FDISK COM and FORMAT COM utilities and the CD ROM device driver for DOS How can I use the Recovery CD to reload my factor...

Page 110: ...pend mode and hibernation mode You can enter these modes as follows Fn F3 standby mode Fn F4 suspend mode Fn F12 hibernation mode The computer also enters suspend mode or hibernation mode from other t...

Page 111: ...System 3 Click on the Device Manager tab and double click on CD ROM 4 Click on the CD ROM drive name under the CD ROM then click on the Properties button 5 Click on the Settings tab and remove the che...

Page 112: ...p If you have formatted your drive using high performance file system HPFS and your system has more than 64 MB memory installed hibernation mode is not supported If the COM port does not work even tho...

Page 113: ...iver for OS 2 but you have one for DOS your PC Card might run in the VDM virtual DOS machine environment Refer to the Online User s Guide for setting the VDM and the sample configuration files on the...

Page 114: ...eter1 Parameter2 Parameter3 Following are available Parameter1 For the complete command syntax type PS2 Parameter 1 Power Management related 3 Select an item from the menu and follow the instructions...

Page 115: ...6 Click on the Alarm Action button You can set the alarm action in the next window Using a PC Card If you are communicating with a PC Card modem or inserting a PC Card in a PC Card slot do not enter y...

Page 116: ...he following phrase REM by PC Card PCMCIA wizard Do not remove the rest of the line 6 Save the updated CONFIG SYS file 7 Reboot your system Using a Second CardBus Card If a CardBus Card is already con...

Page 117: ...nging up a video phone call in NetMeeting you might see the following Windows exception error message An exception OE has occurred in VxD VWIN32 1 This message appears only when you are making a video...

Page 118: ...u can t solve the problem run the test and make sure the hardware and the device drivers are OK Testing Your Computer on page 131 3 Note the error code and have the computer serviced Chapter 5 If you...

Page 119: ...s or messages 106 No error codes or messages 111 Input problems 112 Suspend or hibernation problems 113 LCD problems 116 Indicator problems 117 Battery problems 117 A hard disk drive problem 118 Infra...

Page 120: ...omputer No Select the Reset icon 5 Is an operating system installed Yes Go to step 7 No Install the operating system in your computer 6 After you install the operating system power off the computer 7...

Page 121: ...is connected correctly If the problem persists have the computer serviced 175 177 178 EEPROM error Have the computer serviced 183 invalid password error The password entered at the supervisor passwor...

Page 122: ...if you have one Power off the computer and power off all attached devices Power on the computer first then power on the attached devices If you still have a problem do the following If an external key...

Page 123: ...pervisor password are set do the following 1 Power on the computer The password prompt appears after the error code 2 Type the supervisor password not the power on password An error window appears 3 C...

Page 124: ...rror code and have the computer serviced You can start the operating system by pressing F1 instead and ignore the error The DOS full screen looks smaller 640 x 480 If you use a DOS application that su...

Page 125: ...be set to minimum brightness Adjust the brightness If the screen still remains blank make sure that The battery pack is installed correctly The AC Adapter is connected to the computer and the power c...

Page 126: ...mes normal operation The cursor might drift when you are not using the TrackPoint during normal operation This is a normal characteristic of the TrackPoint and is not a defect Cursor drifting might oc...

Page 127: ...ector If these items are correct disconnect the keyboard mouse connector from the computer and make sure that the operation of the system keyboard is correct If the system keyboard works have the keyb...

Page 128: ...l monitor was connected before the computer entered suspend mode Do not disconnect the external monitor while the computer is in suspend mode or hibernation mode If no external monitor is attached whe...

Page 129: ...on the PC Card slot using the Control Panel For Windows NT Note You must format your hard disk with the FAT format system to use hibernation mode in Windows NT If you format your hard disk with NTFS t...

Page 130: ...e the information is correct Incorrect characters appear on the screen Did you install the operating system or application program correctly If they are installed and configured correctly have the com...

Page 131: ...correct have the computer serviced If there is no diskette in the drive have the computer serviced Battery Problems Problem Action The battery pack cannot be fully charged in 3 hours by the power off...

Page 132: ...nication speeds are the same The infrared ports are clean No objects are between the computer and the communicating device The distance and angle between your computer and the device is within the set...

Page 133: ...1 Click on OK to disable DMA for the infrared port 2 Close a parallel port panel 3 Click on the Infrared device button to open the infrared panel 4 Choose DMA0 or DMA1 for infrared port on the panel...

Page 134: ...application program If you are using a modem card check the COM number I O port address and IRQ level If you are using a network card check the I O port address IRQ level and memory window address To...

Page 135: ...in the Use flow control check box by clicking on it and make sure that Hardware RTS CTS is selected 10 Close the window by clicking on OK 11 Return to the Modem Properties window by clicking on OK 12...

Page 136: ...ce Manager The System Properties window appears 4 Double click on PCMCIA Socket 5 Click on PCMCIA Card Services The PCMCIA Card Service Properties window appears 6 Click on Driver tab and then the Upd...

Page 137: ...Enable 4 Click on OK The printer is turned on and ready to print The printer signal cable is connected to the correct connector of your computer If these items are correct and the printer still does n...

Page 138: ...he Advanced button 6 Click on the Adapter tab Make sure that it shows NeoMagic MagicGraph 128XD If you are not sure that the display driver is installed correctly reinstall it An appropriate monitor t...

Page 139: ...cted by doing the following 1 Click on the Adapter tab 2 Select the correct refresh rate for your monitor If you are not sure select Optimal If the settings are correct run the tests described in the...

Page 140: ...lick on Control Panel and double click on System 5 Click on the Device Manager tab and double click on System Device and PCI Bus 6 Click on the Settings tab and confirm that Use BIOS is selected If no...

Page 141: ...sure that The option is designed for your computer The option was installed according to the instructions supplied with the option Other installed options or cables are not loose There is no I O addre...

Page 142: ...am 2 Click on Serial Port 3 Select Enable 4 Click on Device Manager 5 Check the ports in the Device Manager window and make sure the settings are correct 6 Click on OK For Windows NT 1 Start the Think...

Page 143: ...lorer Version 4 0 on Windows NT might cause this problem Do one of the following Uninstall the Active Desktop Merely disabling the Active Desktop is not effective to avoid the problem Close the ThinkP...

Page 144: ...processing that requires high power consumption This is not a defect The ThinkPad Configuration window does not appear correctly in the Windows NT environment Uninstall Active Desktop if Internet Exp...

Page 145: ...tart Config BIOS part number Date System unit serial number System board serial number Microprocessor nnnnnnnnnnnnnn nnnnnnnnnnn Pentium II Processor nnnnnnn 12 31 98 UUID nnnnnnnn nnnn nnnn nnnn nnnn...

Page 146: ...xt menu have the computer serviced If an X appears to the left of a device with an error code below it make a note of the error code and have the computer serviced Do not touch the keyboard or the poi...

Page 147: ...ing system you are using 4 Click on the diskette group for the backup copy that you want to make 5 Click on Build 6 Follow the instructions on the screen For detail on how to install software Advanced...

Page 148: ...rdware device drivers when installing Windows 95 Installing all hardware device drivers when installing Windows NT News and Updates This page has all of the latest tools and links to the IBM Web site...

Page 149: ...ect the CD ROM drive to your computer 3 Connect the external diskette drive to your computer 4 Insert the Recovery CD Boot Diskette into the diskette drive 5 Power on the computer Your hard disk is fo...

Page 150: ...Recovering Lost or Damaged Software 136 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52...

Page 151: ...e Identification number of your computer Options installed in your system Note Use the record sheet on page 139 Error message or problem Note Error messages can help identify which service action is r...

Page 152: ...was due to misuse accident modification unsuitable physical or operating environment or improper maintenance For full information on product warranties see Appendix C For your convenience write the s...

Page 153: ...rnal Diskette Drive Identification Numbers The serial number label is on the bottom of your computer Write down the machine Type and the serial number S N in the following box Serial number label IBM...

Page 154: ...d its version number if available Application programs running at the time of the problem Problem symptom Describe the problem specifically Can the problem be reproduced Yes No If yes describe how it...

Page 155: ...notice Help by Telephone You can get support and information by telephone during the limited warranty period at no additional charge through the IBM PC Support Line Experienced technical support repre...

Page 156: ...ation Support personnel first try to solve your problem over the phone If they are unsuccessful you can arrange for EasyServ service by calling the PC Support Line If possible you should use the origi...

Page 157: ...299 Electronic Support Services If you have a modem you can access such public information services as the electronic bulletin boards and messaging areas electronic conferences and searchable database...

Page 158: ...technical support questions If you link to our support home page you can search for technical tips download update drivers and find out about many other things You can visit the site at the following...

Page 159: ...o meet your particular needs For example if you are a corporate ThinkPad user you might receive information on Microsoft Windows NT and remote connectivity You can also choose to receive proactive e m...

Page 160: ...hnical support for the following Installing and configuring your out of warranty IBM computer Installing and configuring non IBM options in IBM computers Assistance with the preloaded operating system...

Page 161: ...ne also supports the many popular non IBM adapters and network interface cards This service includes technical support for the following Installing and configuring client workstations and servers Iden...

Page 162: ...ike a Supported Products list For the Enhanced PC Support Line select document 11682 For the Network and Server Support Line select document 11683 In Canada Call 1 800 465 7999 or 1 800 465 3299 In ot...

Page 163: ...U S refer to the EasyServ information under ThinkPad at the following Web site http www pc ibm com us infobrf For more information on warranty extensions In the U S call 1 888 426 4343 In Canada call...

Page 164: ...M Software Solutions Center 1 800 992 4777 for the U S and Canada An IBM authorized reseller or an IBM marketing representative Ordering Publications Additional publications are available for purchase...

Page 165: ...r 64 MB Maximum 96 MB or 128 MB Storage devices 2 5 inch customer upgradable hard disk drive Display The color LCD display uses TFT technology and support Up to 800 by 600 resolution on the LCD Up to...

Page 166: ...B 3 5 inch unformatted diskette ANSI X3 171 ISO 9529 ECMA 125 External interface Serial connector EIA RS232D Parallel connector Centronics External input device connector External monitor connector Ex...

Page 167: ...41 to 109 F Relative humidity Operating with no diskette in the drive 8 to 95 Operating with a diskette in the drive 8 to 80 Maximum altitude 3048 m 10 000 ft in unpressurized conditions Maximum temp...

Page 168: ...Venezuela 13H5267 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China including Hong Kong Qatar Singapore United King...

Page 169: ...s Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Thailand Trinidad West Indies United States of America Venezuela 76H3518 Austria Belgium Bosnia Herzogovina Bulgaria Croatia Czech Repu...

Page 170: ...IBM Power Cords 156 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52...

Page 171: ...closer than 13 cm 5 in from any electrical appliance that generates a strong magnetic field such as a motor a magnet a TV a refrigerator or large audio speakers Do not hard mount your computer in a ve...

Page 172: ...ery If your battery is brand new and you are charging it for the first time it might not become fully charged due to the characteristics of the chemicals in the cell To maximize performance ensure tha...

Page 173: ...andards and to provide you with clear crisp images and large bright displays that are easy to see yet easy on the eyes Of course any concentrated and sustained visual activity can be tiring If you hav...

Page 174: ...Handling Tips 160 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52...

Page 175: ...your reseller may require that the Machine on which it is installed be 1 the designated serial numbered Machine and 2 at an engineering change level compatible with the feature conversion or upgrade S...

Page 176: ...NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES IF THESE LAWS APPLY THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD In Canada...

Page 177: ...Readiness and Instructions A product is Year 2000 Ready if the product when used in accordance with its associated documentation is capable of correctly processing providing and receiving date data w...

Page 178: ...s are trademarks of the IBM Corporation in the United States or other countries or both Microsoft Windows Windows NT Windows 98 and the Windows 95 flag logo are trademarks or registered trademarks of...

Page 179: ...ving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an IBM authoriz...

Page 180: ...6 EEC on the approximation of the laws of the Member States relating to electro magnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting...

Page 181: ...ia applications a form of graphics in an area of computer memory or storage that can be displayed as an image boot To prepare a computer system for operation by loading an operating system bps Bits pe...

Page 182: ...memory EGA Enhanced graphics adapter EIA Electronics Industries Association EIA 232D An EIA interface standard that defines the physical electronic and functional characteristics of an interface line...

Page 183: ...e at a time partial suspend mode A kind of standby mode that occurs if the computer has failed to enter suspend mode In this mode the console is locked if the power on password is set password A serie...

Page 184: ...op all operations of the computer to reduce power drain and restrict access to the files SVGA Super VGA TFT Thin film transistor TrackPoint The built in pointing device of the ThinkPad computer TSRs T...

Page 185: ...changing screen 18 COM port setting 98 CompuServe 144 ConfigSafe 31 configuration configuration continued program 25 setup 18 corrective service diskettes CSDs 150 CRT See external monitor cursor See...

Page 186: ...ernal mouse 48 F fax help by 143 floppy disk drive See external diskette drive Fn key combination 14 function keys and Fn key 13 H handling tips 157 hard disk problem 118 recovering contents 30 upgrad...

Page 187: ...c keypad setting external 47 numeric keypad setting continued keyboard 16 O online services 144 Online User s Guide using 29 operating system reinstalling 30 option problems 127 P password 68 changing...

Page 188: ...ng 15 problems 111 116 resolutions setting 92 screen continued setting 90 SDRAM 39 security mechanical lock 84 password 68 Personalization Editor 80 screw 85 security screw using 85 sensitivity TrackP...

Page 189: ...8 hibernation problems 113 indicator problems 117 infrared communication problems 118 input problems 112 LCD problems 116 no error code 111 no error message 111 other option problems 127 other problem...

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IBM ThinkPad 560Z, User Manual

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Summary of Contents for ThinkPad 560Z

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