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About Your Warranty

During the warranty period, you might be responsible for repair
costs if the product damage was due to misuse, accident,
modification, unsuitable physical or operating environment, or
improper maintenance.

For full information on product warranties, see Appendix C.

For your convenience, write the service phone numbers here:

138

IBM ThinkPad 560Z User's Reference

Title: C79FPMST CreationDate: 06/22/98 12:26:52

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Summary of Contents for ThinkPad 560X

Page 1: ...i Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 2: ...ranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements or changes in the products or the programs described in this publication at any time Request...

Page 3: ...uter The thin and light IBM ThinkPad 560Z computer is designed to satisfy your mobile computing needs We hope you enjoy its fast processing power brilliant display and flexible communication capability iii Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 4: ...nd graphics Easy to use keyboard and pointing device The full size full stroke keyboard and the TrackPoint with Press to Select function increase your effectiveness and productivity in the office or on the road Lithium ion battery pack The long battery life and fast recharging extend the operating time of your computer further contributing to ultra portability Audio features Your computer is equip...

Page 5: ...ard allows for efficient data and fax communication Your computer s infrared technology enables wireless point to point communication with other systems or devices equipped with an infrared port v Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 6: ...vi IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 7: ...lletin Board 31 Replacing the Battery Pack 32 Chapter 2 Extending the Features of Your Computer 35 Customizing the TrackPoint 36 Increasing Memory 39 Installing the DIMM 40 Removing the DIMM 43 Upgrading the Hard Disk Drive 45 Attaching an External Mouse Keypad and Keyboard 47 Attaching an External Mouse or Numeric Keypad 47 Attaching an External Keyboard and Mouse 49 Disabling the TrackPoint 51 A...

Page 8: ...dBus Card 102 Using an External Condenser Microphone 102 Using the NetMeeting Software 103 Troubleshooting Guide 104 Troubleshooting Charts 105 Error Codes or Messages 106 No Error Codes or Messages 111 Input Problems 112 Suspend or Hibernation Problems 113 LCD Problems 116 Indicator Problems 117 Battery Problems 117 A Hard Disk Drive Problem 118 Infrared Communication Problems 118 A Universal Ser...

Page 9: ...pport Services 143 Purchasing Additional Services 146 Enhanced PC Support Line 146 Client Support Line 146 Network and Server Support Line 147 Ordering Support Line Services 148 Warranty and Repair Services 149 Obtaining IBM Operating System Updates 150 Getting Update Diskettes 150 Ordering Publications 150 Appendix A Features and Specifications 151 Features 151 Specifications 153 IBM Power Cords ...

Page 10: ...Index 171 x IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 11: ... The book concludes with an provides information on using passwords identifying yourself with the Personalization Editor and using locks describes what to do when you have a computer problem The chapter includes a troubleshooting guide and information on how to recover lost or damaged software describes various options of IBM s support and service provides information on installing options and usi...

Page 12: ...t Windows 98 users OS 2 Information for IBM Operating System 2 OS 2 users WIN 95 Information for Microsoft Windows 95 users DOS Information for IBM DOS users WIN NT Information for Microsoft Windows NT users WIN 3 1 Information for Microsoft Windows 3 1 users xii IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 13: ...les as shown below when installing moving or opening the covers of this product or attached devices The 3 pin power cord must be used with a properly grounded outlet Turn everything OFF Turn everything OFF First attach all cables to devices First remove the power cord from the outlet Attach the signal cables to receptacles Remove signal cables from receptacles Attach the power cord to an outlet Re...

Page 14: ...immerse into water 2 heat to more than 100 C 212 F or 3 repair or disassemble Dispose of it as required by local ordinances or regulations CAUTION The fluorescent lamp in the liquid crystal display LCD contains mercury Do not put it in trash that is disposed of in landfills Dispose of it as required by local ordinances or regulations The LCD is made of glass and rough handling or dropping the comp...

Page 15: ... power switch at least 1 5 seconds Identifying the Hardware Features 2 System Status Indicators 6 Functions of Your Computer 8 Attaching the External Diskette Drive 8 Keyboard Functions 10 TrackPoint 10 Fn Key 13 Numeric Keypad 16 ThinkPad Utility Programs 17 Easy Setup 17 ThinkPad Configuration Program 25 Online User s Guide 29 Backing Up Your System 30 ThinkPad Customization CD 30 Recovery CD 30...

Page 16: ...Identifying the Hardware Features Identifying the Hardware Features Front View 2 3 4 10 12 13 14 11 15 16 5 6 7 8 9 1 2 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 17: ...e computer to communicate with other devices that have infrared data transfer capability 8 The PC Card slots accept PC Cards 9 The PC Card eject buttons eject the PC Card from the PC Card slot 1 The TrackPoint is a built in pointing device that provides a function similar to that of a mouse 11 The LCD button opens the LCD when pressed 12 The Fn key is used with the function keys to activate the Fn...

Page 18: ...h a mechanical lock 5 The power jack is where the AC Adapter cable is connected 6 The external input device connector is used to attach a mouse external keyboard or external numeric keypad to the computer 7 The Universal Serial Bus USB connector allows you to connect any device that conforms to the USB interface Many recent digital device comply to this new standard 8 The serial connector is where...

Page 19: ...available as an option 3 The memory slot accepts a dual inline memory module DIMM option 4 The memory slot cover covers the memory slot 5 The hard disk drive can be upgraded with an optional one The security screw shipped with your computer can prevent the hard disk drive from removing easily Refer to page 45 6 The battery pack is a built in power source for the computer 7 The battery pack latch l...

Page 20: ...ow the current status of your computer by their on or off states and colors green and orange Each indicator is identified with a symbol The following shows the location and the meaning of each icon 1 5 2 6 3 7 4 1 A 6 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 21: ... mode is enabled All alphabetic characters A Z are entered in capital letters without the Shift key being pressed You enable or disable the Caps Lock mode by pressing the Caps Lock key 5 Scroll lock Green Scroll Lock mode is enabled The Arrow keys can be used as screen scroll function keys The cursor cannot be moved with the Arrow keys Not all application programs support this function You enable ...

Page 22: ...es the following features External diskette drive Keyboard functions ThinkPad utility programs The Online User s Guide Attaching the External Diskette Drive 1 Open the cover on the external diskette drive connector You do not need to power off your computer The computer will recognize the external diskette drive whenever you attach it to your computer 8 IBM ThinkPad 560Z User s Reference Title C79...

Page 23: ...o the external diskette drive connector on the side of the computer Press the sides of the connector 1 as you connect it to the devices 2 External diskette drive External diskette drive connector 1 1 1 1 2 2 Chapter 1 Getting Familiar with Your Computer 9 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 24: ... called the TrackPoint Pointing selecting and dragging all become part of a single process you can perform without moving your fingers from their typing position You can set the following features by customizing the TrackPoint Press to Select Sensitivity For more information Customizing the TrackPoint on page 36 10 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 25: ...ons on a traditional mouse and depends on the software you are using If you are not familiar with using the TrackPoint these instructions will help you get started 1 Place your hands in the typing position and press gently with either index finger on the stick in the direction you want the cursor to move Pressing the stick away from you moves the cursor up the screen pressing it toward you moves t...

Page 26: ...ss to Select you can make the TrackPoint stick function the same as the left or right click button For more information Customizing the TrackPoint on page 36 Changing the Cap The cap 1 on the end of the TrackPoint stick is removable You can replace it with one of the spares shipped with your computer 12 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 27: ...nkPad Configuration program See ThinkPad Configuration Program on page 25 Click on the Accessibility button and click on Enable for Fn key lock You can also set up by typing PS2 FNS E at the command prompt After you enable the Fn key lock and press Fn once press one of the function keys The computer works the same as when you press Fn the function key If you press Fn twice after enabling the lock ...

Page 28: ...tching During battery power operation the processor speed changes as follows High Performance Automatic Customized Power Conservation Functions for Battery Power Standby mode The computer enters standby mode For more information about this mode Basic in the Online User s Guide Suspend mode The computer enters suspend mode For more information about this mode Basic in the Online User s Guide Hibern...

Page 29: ...n that of the physical LCD Volume up The volume increases Volume down The volume decreases Mute Sound turns off Note To turn on the sound press Fn PgUp or Fn PgDn When the computer is in suspend mode and you press the Fn key independently without any function key the computer returns to normal operation Chapter 1 Getting Familiar with Your Computer 15 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 30: ...old Shift and then press NumLk 0 1 2 3 4 5 6 7 8 9 NumLk 6 Y F8 F9 F10 Shift Alt Ctrl F11 F12 H N _ If the numeric keypad is enabled press and hold Shift to temporarily use the cursor and screen control keys NumLk Del Ins End Home PgDn PgUp 6 Y F8 F9 F10 Shift Alt Ctrl F11 F12 H N _ The functions of the numeric keypad are printed on the front of the keys The functions of the cursor and screen cont...

Page 31: ...rt the system To start Easy Setup do as follows 1 Power off the computer and remove any diskette from the diskette drive 2 Press and hold F1 then power on the computer Hold F1 until the Easy Setup menu appears Date Time Password Easy Setup Start up Test Restart Config BIOS part number Date System unit serial number System board serial number Microprocessor nnnnnnnnnnnnnn nnnnnnnnnnn Pentium II Pro...

Page 32: ...fig button displays the following Config submenu which provides information about the installed memory and system board Display Memory SystemBoard Exit Initialize Network Quick Boot The Memory button shows the amount of memory installed and available The System Board button provides information on the system board installed The Network button enables or disables the Wake on LAN and Flash over LAN ...

Page 33: ...system BIOS does not configure such hardware resources as system interruptions memory windows and I O port ranges for all the devices in the system If you are going to use a non Plug and Play capable operating system disable this function so that the BIOS will configure hardware resources The Initialize button sets all device settings to their default values Clicking on the Date Time button displa...

Page 34: ... operating system installed in your computer Clicking on the Password button displays the Password submenu which you can use to set the power on password hard disk password and supervisor password For more information Using Passwords on page 68 An open lock icon shows that a password has not been set yet Clicking on the Start up button displays the Start up submenu which you can use to change the ...

Page 35: ...up in the Easy Setup menu The Startup submenu appears Note The Power On button sets the startup sequence when the power switch is set to ON The Network button sets the startup sequence when Wake on LAN is started Wake on LAN is typically used by LAN administrators in corporate networks to access your computer remotely This function can be used only with the ThinkPad Port Replicator with Advanced E...

Page 36: ...he submenu The Power On submenu appears The FDD 1 icon is the diskette drive in the computer If you have an additional diskette drive connected to a port replicator that drive becomes FDD 2 22 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 37: ...ke on LAN is enabled the network administrator can power on remote machines connected in a LAN using remote network management software Disable the function if your computer is not under system management of a network administrator For more information System Management in the Online User s Guide 3 Move the cursor to the Reset icon and click on it Chapter 1 Getting Familiar with Your Computer 23 T...

Page 38: ...ant 4 or 16 and click on it then press Enter If you are using a network card other than a token ring card such as an Ethernet card you need not specify the RPL speed Press Esc to exit this menu 5 Repeat these steps for the other devices You can set up to four devices 6 Click on OK or press Enter to save the changes Pressing the Test button displays the Test submenu It is used to run diagnostic tes...

Page 39: ...xternal monitor and set the power management mode This section describes how to start the ThinkPad Configuration program WIN 98 For Windows 98 To start the ThinkPad Configuration program for Windows 98 find the ThinkPad icon on the bottom right of the taskbar 1 then double click on the icon 1 You can also start the ThinkPad Configuration program as follows 1 Click on Start 2 Move the cursor to Pro...

Page 40: ...operties window where you can make a device available or unavailable 4 The Show Allocated Resources View button displays the Allocated Resources View window where you can check the memory addresses and other allocation settings 5 The Help button displays online help 6 The Device buttons Click on the button of your choice from the window If the device is enabled the red indicator next to the button...

Page 41: ...em configuration 2 The Power Mode buttons Click on one of these buttons to set the power mode to High Performance mode Automatic mode or Customized mode 3 The Display Device buttons Click on one of these buttons to set the display output type to the LCD external monitor or both When making a presentation you can click on the presentation button to disable any system timers such as the LCD turn off...

Page 42: ...ptions for that device from the window that appears If the device is enabled the red indicator next to the button is lit Otherwise it stays off 8 The Default button Click on this button to set the default values for each option and to cancel the changes you just made 9 The Status bar The device name and its status appears in the status bar when you place the cursor on a device button Only the top ...

Page 43: ...equently Asked Questions To start the Online User s Guide click on Start move the cursor to Programs and ThinkPad 560 then click on ThinkPad 560 User s Guide The Online User s Guide appears Go to the section you want and make a printout if necessary You can start the Online User s Guide from the ThinkPad Customization CD as follows 1 From the ThinkPad Customization Center main menu click on Online...

Page 44: ...he software applications and hardware device drivers for your computer It also contains device drivers and installation instructions for other operating systems such as Windows NT To use the ThinkPad Customization CD Using the ThinkPad Customization CD on page 133 Recovery CD If you accidentally erase your hard disk you can use the Recovery CD to restore the contents of the preinstalled hard disk ...

Page 45: ...ConfigSafe to restore the last working version of your system files Although it might not make your new hardware or software work it will set your computer up and running again This application protects your data ThinkPad Web Site or Bulletin Board IBM supplies all of the latest hardware device drivers and system BIOS for your computer on the ThinkPad Web site http www ibm com thinkpad You can als...

Page 46: ... slide the battery pack toward the front of the computer and remove the battery pack 1 You can replace the battery when the computer is in hibernation mode You cannot replace it when the computer is in suspend mode If you are using a PC Card however the computer might not be able to enter hibernation mode If this happens power off the computer 32 IBM ThinkPad 560Z User s Reference Title C79FPMST C...

Page 47: ...into the computer Fully press the battery pack into the computer When it is fully installed the battery pack latch 3 automatically locks into place 3 2 1 5 Turn the computer over again then power on You have finished replacing the battery pack Chapter 1 Getting Familiar with Your Computer 33 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 48: ...Replacing the Battery Pack 34 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 49: ...d Disk Drive 45 Attaching an External Mouse Keypad and Keyboard 47 Attaching an External Mouse or Numeric Keypad 47 Attaching an External Keyboard and Mouse 49 Disabling the TrackPoint 51 Attaching an External Monitor 52 Installing a PC Card 56 Removing the PC Card 59 Installing the PC Card Modem 60 Using a Port Replicator 63 Enabling the CardBus Sockets for Windows 98 65 Copyright IBM Corp 1998 3...

Page 50: ...roperties The TrackPoint Properties window appears You can set the following features in this window Press to Select Sensitivity Setting Press to Select If you enable Press to Select by putting a check mark in the Enable Press to Select box you can make the TrackPoint stick function the same as the left or right click button 36 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 9...

Page 51: ...ick on one of the Press means radio buttons to select which button the stick will simulate either the left or the right button For example if you select Left Click you can start a program with the TrackPoint by putting the cursor on the program s icon and applying light pressure on the stick To adjust the pressing timing of the stick set Click Pace If you set the pace too slow you might notice uni...

Page 52: ... and Press to Select Slide toward Firm Touch to increase the force needed to move the cursor and to activate Press to Select Slide toward Light Touch to decrease the force needed to move the cursor and to activate Press to Select 38 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 53: ...mputer Your computer memory capacity can be expanded up to 96 MB 32 MB base memory and a 64 MB DIMM option or 128 MB 64 MB base memory and a 64 MB DIMM option Your computer supports the 60 ns extended data output dynamic random access memory EDO DRAM card only It does not support the 70 ns EDO DRAM card or the synchronous dynamic random access memory SDRAM card The appropriate memory option can be...

Page 54: ...omputer then disconnect the AC Adapter and all cables from the computer 2 Close the LCD turn the computer over and then remove the battery pack 3 Loosen the screw on the memory slot cover then remove the cover 40 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 55: ...tch on the side of the DIMM b With the notched end of the DIMM toward the right side of the socket insert the DIMM at an angle of approximately 20 into the socket then press it firmly 1 c Pivot the DIMM until it snaps into place 2 Chapter 2 Extending the Features of Your Computer 41 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 56: ...e following See the next page for how to calculate the total memory size 6496 KB OK You have finished installing the DIMM Reconnect all cables 1 For the following status turn off the computer and go to page 40 to reinstall the DIMM and do the memory test with Easy Setup see page 24 If a 2 1 error code appears under the memory count 48576 KB OK 2 1 If the total memory size is not the same as the va...

Page 57: ... KB by adding the DIMM memory size to the base memory size 32192 KB For example if you installed a 32 MB DIMM into your computer with 32 MB base memory you should have about 64 MB Your computer might display memory size in kilobytes For example 64 MB 64960 KB Note 576 KB is reserved by the system Removing the DIMM 1 Power off the computer and disconnect the AC Adapter and all cables from the compu...

Page 58: ...DIMM Be sure to save the DIMM for future use 6 Replace the memory slot cover then tighten the screw 7 Replace the battery pack 8 Turn the computer over again then connect the AC Adapter and all the cables you disconnected 44 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 59: ...move the battery pack page 32 Replace the hard disk drive only if you upgrade it or have it repaired You should not replace it often Handling a Hard Disk Drive Do not drop or apply any shock Do not apply pressure to the cover Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive mak...

Page 60: ...hard disk drive cover and reinstall the screw 7 Put the battery pack into your computer page 32 8 Turn the computer right side up and power it on Do not use force when inserting the hard disk drive into the bay The connector is sensitive and it might get damaged You can replace the coin screw with a security screw to prevent the hard disk drive from being removed easily For more information Using ...

Page 61: ... your computer Attaching an External Mouse or Numeric Keypad You can attach an external mouse or numeric keypad to the external input device connector on the rear of the computer If you want to attach the mouse attach it directly to the external input device connector as shown Mouse Numeric Keypad Chapter 2 Extending the Features of Your Computer 47 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 62: ...Disabling the TrackPoint on page 51 If you want to use both the external numeric keypad and mouse at the same time first connect the keypad cable to the computer then connect the mouse cable 1 to the connector at the rear of the keypad You can remove the keypad cover and use it as a stand for the keypad 48 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 63: ... it is connected directly to the computer s external input device connector See the Options by IBM Catalog supplied with your computer for details about the options When the external keyboard is attached the following keys are not available Numeric keypad on the computer keyboard External numeric keypad Instead use the numeric keypad on the external keyboard Mouse External Keyboard Chapter 2 Exten...

Page 64: ... connector of the keyboard mouse cable 1 2 Keyboard mouse cable Keyboard connector Using the IBM ThinkPad Space Saver Keyboard If you are using the IBM ThinkPad Space Saver Keyboard do not install the device driver supplied with the keyboard The device driver on the computer s utility diskette automatically enables or disables the TrackPoint when the power to the computer is turned on 50 IBM Think...

Page 65: ...mouse connected to the USB connector To disable the TrackPoint 1 Start the ThinkPad Configuration program See ThinkPad Configuration Program on page 25 2 Click on the TrackPoint button 3 Click on Auto Disable for the TrackPoint This setting automatically disables the TrackPoint whenever a mouse is connected to the external input device connector If no external mouse is connected the TrackPoint is ...

Page 66: ...al monitor that supports resolution higher than VGA mode you can achieve a maximum of 1024 by 768 video resolution To attach an external monitor do the following 1 Power off the computer 2 Connect the external monitor to the external monitor connector on the rear of the computer then connect the monitor to an electrical outlet 3 Power on the external monitor and the computer 52 IBM ThinkPad 560Z U...

Page 67: ...e to the right of the top center of the screen If you are attaching an external monitor that supports only VGA mode 640 by 480 resolution do not click on LCD External Display Doing so would cause the external monitor screen to be scrambled and the output not to be displayed in addition the screen might become damaged Use External Display instead You can also change the display output location by p...

Page 68: ...e external monitor while the computer is in suspend mode or hibernation mode If no external monitor is attached when the computer resumes the LCD remains blank and output is not displayed This restriction does not depend on the resolution value Resolutions Color Depths and Frame Rates The following tables show the resolutions color depths and frame rates available with your computer or external mo...

Page 69: ...the ThinkPad Configuration program to display a part of the high resolution screen image produced by your computer You can see other parts by moving the screen with the TrackPoint or other pointing device Resolution Supported Color Depth Frame Rate 640x480 256 60 Hz 75 Hz or 85 Hz 16M 64K 800x600 256 60 Hz 75 Hz or 85 Hz 64K 16M 1024x768 256 60 Hz 70 Hz or 75 Hz 64K If you are using an old externa...

Page 70: ...pe II and Type III CardBus Zoomed Video ZV 1 Find the notched edge 1 of the PC Card as shown 2 Insert the PC Card into the appropriate slot according to your PC Card type If you are using a PC Card with an XJACK connector insert it into the upper slot If you are using a Type I or Type II PC Card insert it into either the upper slot or the lower slot If you are using a Type III PC Card insert the c...

Page 71: ...the PC Card firmly into the connector until the eject button pops out Then pull the eject button out slightly 1 and fold it toward you 2 1 2 Eject button Chapter 2 Extending the Features of Your Computer 57 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 72: ... Card driver Windows 98 starts PCMCIA Card Services Wizard to install it Follow the instructions on the screen For Windows NT Your computer has PC Card support software called CardWizard You can use the PC Card as soon as you insert the card into the computer The SystemSoft CardWizard window appears and informs you about the new card 58 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDat...

Page 73: ...utton 1 for the PC Card you want to remove Then press the PC Card eject button 2 until the PC Card pops out 3 Remove the PC Card and store it safely for future use 1 2 Eject button For more information for using a PC Card Basic in the Online User s Guide The Stop option appears in gray when you are in CardSoft mode or when the card is already stopped Chapter 2 Extending the Features of Your Comput...

Page 74: ...d modem do as follows 1 Insert the PC Card modem in a PC Card slot To configure the proper modem device driver follow the instructions on the screen You might need to install the modem device driver from a manufacturer s diskette See the documentation provided with the PC Card modem 2 Click on Start and move the cursor to Settings and Control Panel 3 Click on Control Panel then double click on Mod...

Page 75: ... Card modem 1 For other types of modems follow the instructions in the manual supplied with the modem 6 Connect one end of the telephone cable to the PC Card modem 1 and the other end of the cable to a telephone outlet 2 Chapter 2 Extending the Features of Your Computer 61 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 76: ...em For details on PC Card Support Software Basic in the Online User s Guide If your computer shares a single telephone cable with a telephone use the cable supplied with your computer 62 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 77: ...ure See the user s guide shipped with the port replicator for how to dock or undock your computer You can also attach the ThinkPad 560 Port Replicator to your computer The port replicator works only with ac power You cannot use the port replicator with battery power from the computer Do not remove the AC Adapter while you are using the port replicator Removing it during use might cause the compute...

Page 78: ...ress the Eject Request button of the port replicator suspend mode or Power off the computer and close the LCD Do not dock or undock when the computer is in hibernation mode For Windows NT You can dock or undock the computer only when the computer power is turned off Power off the computer and close the LCD If the power on indicator of the computer or the port replicator does not turn on press Fn 6...

Page 79: ...2 Double click on System 3 Click on Device Manager and double click on PCMCIA socket If the CardBus sockets are not enabled you see two Texas Instruments PCI 1250 CardBus Controller lines with an exclamation mark under PCMCIA socket 4 Click on one of the lines Then click on the Remove button 5 Click on the other line Then click on the Remove button 6 Click on the Refresh button The CardBus sockets...

Page 80: ...Using a Port Replicator 66 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 81: ...swords 68 Entering a Password 69 Setting a Password 70 Changing or Removing a Password 74 For a Power On Password or Hard Disk Drive Password 74 For a Supervisor Password 76 Removing a Power On Password with Supervisor Authority 78 Using the Personalization Editor 80 Entering Your Personal Data 80 Deleting the Personalization Window 83 Using Locks 84 Using the Security Screw 85 Copyright IBM Corp ...

Page 82: ... you set a power on password another user can remove the hard disk drive in your computer and put it in a different computer to access your data If you set a hard disk drive password however another person cannot access the data on your hard disk without knowing the password A hard disk drive password provides the following security features You need to type the hard disk drive password at startup...

Page 83: ...assword has priority over the hard disk drive password The hard disk is protected by the supervisor password so that unauthorized users cannot access data on the hard disk The system administrator can set the same supervisor password on many ThinkPad computers to make administration easier Other passwords Some Microsoft operating systems provide special Windows passwords Refer to that system user ...

Page 84: ... three tries you must turn off the computer wait 5 seconds and then turn it on again and retry Setting a Password To set a password do the following 1 Start Easy Setup a Press and hold F1 then turn on the computer b Hold F1 until the Easy Setup menu appears 2 Click on Password in the Easy Setup menu The Password submenu appears Selecting this icon displays a submenu for setting the power on passwo...

Page 85: ...eylock icon indicates that the password is not set You can type a maximum of seven random characters using a combination of letters A to Z and numbers 0 to 9 Uppercase and lowercase letters for example A and a are treated as the same character If you type a wrong character use the Backspace key to erase it and then type the correct one Chapter 3 Protecting Your Computer 71 Title C79FPMST CreationD...

Page 86: ... verify it then press Enter again Your password is set The following window appears if you are setting the hard disk drive or the supervisor password reminding you to write down the password and keep it in a safe place 72 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 87: ...take your computer to an IBM reseller or an IBM marketing representative to have the hard disk or the system board replaced Proof of purchase is required and an additional charge might be required for the service Neither an IBM reseller nor IBM marketing representative can make the hard disk drive usable Chapter 3 Protecting Your Computer 73 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 88: ...Password 1 Power off the computer and wait at least 5 seconds then power on the computer The password prompt appears 2 Type your current password 3 Press the Spacebar To change the password go to step 4 To remove the password press Enter The following window appears and the system starts You have removed your password Skip the remaining steps 74 IBM ThinkPad 560Z User s Reference Title C79FPMST Cr...

Page 89: ...cebar 5 Type the new password again to verify it then press Enter The following window appears and the system starts You have changed your password Write down the password and keep it in a safe place Chapter 3 Protecting Your Computer 75 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 90: ...p menu appears 3 Select Password on the menu 4 Select Supervisor To change the password go to setp 8 5 To remove the password enter the current password and press the Spacebar 6 Press Enter twice 7 Click on Exit then Restart The supervisor password has been removed Your computer restarts Skip the remaining steps 76 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 91: ...Using Passwords 8 Enter the current password and press the Spacebar 9 Type the new password then press Enter Chapter 3 Protecting Your Computer 77 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 92: ... place Removing a Power On Password with Supervisor Authority You can remove a power on password even if you don t know it if you know the supervisor password 1 Power on the computer by pressing F1 The password prompt appears 2 Enter the supervisor password The Easy Setup menu appears 3 Select Password on the menu 4 Select Power on on the menu 5 Type the supervisor password then press the Spacebar...

Page 93: ...assword Confirmation window appears 7 Press Enter again 8 Click on Exit then select Restart Your computer restarts The power on password has been removed Chapter 3 Protecting Your Computer 79 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 94: ...used in your location or to deter theft Entering Your Personal Data A personalized password prompt window consists of two parts the personal data area 1 and the background bitmap area 2 ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad John Smith IBM Corporation 123 456 789 1234 56 Big Road New York If you find this computer please contact ...

Page 95: ...ge 30 3 Insert the backup copy of the Utility Diskette for DOS Personalization into the diskette drive 4 Open the Personalization Editor a Click on Start b Move the cursor to Programs and ThinkPad then click on Personalization Editor The following window appears Help Exit Personalization Editor Personal Data Background Preview For this information to be displayed the power on password must already...

Page 96: ...round Your bitmap size must be 160 by 100 pels To change the size select Image and then Attribute Specify a Width of 160 and a Height of 100 and set Unit to pels 8 Select File and Save As to save and name your drawing as a 16 color bitmap file on the backup copy of the Utility Diskette for DOS Personalization 9 Press Enter to return to the previous window 10 Shut down the system and power off the ...

Page 97: ...you have not yet set it Click on Help for more information The information that you typed in will be displayed the next time you power on the computer Deleting the Personalization Window To delete the personalization window and revert to the default password prompt do the following 1 Power off the computer 2 Insert the backup copy of the Utility Diskette for DOS Personalization into the diskette d...

Page 98: ...e of the computer then secure the chain on the lock to a secure stationary object You are responsible for evaluating selecting and implementing the locking devices and security features IBM makes no comments judgments or warranties about the function quality or performance of locking devices and security features 84 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 99: ... do as follows 1 Power off the computer then disconnect the AC Adapter and all cables from the computer 2 Turn the computer over and remove the screw with a coin 3 Install the security screw and tighten it with a 2 5 mm allen wrench 4 Turn the computer back to its original position Connect the AC Adapter then power on the computer Chapter 3 Protecting Your Computer 85 Title C79FPMST CreationDate 0...

Page 100: ...Using the Security Screw 86 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 101: ...oblems 112 Suspend or Hibernation Problems 113 LCD Problems 116 Indicator Problems 117 Battery Problems 117 A Hard Disk Drive Problem 118 Infrared Communication Problems 118 A Universal Serial Bus USB Problem 119 PC Card Problems 120 A Printer Problem 123 External Monitor Problems 124 Port Replicator Problems 125 Other Option Problems 127 Software Problems 129 Other Problems 129 Testing Your Compu...

Page 102: ... screen from blanking 90 How can I set the infrared port 90 How can I set the serial connector 91 How can I switch the TrackPoint and mouse 92 How can I set the display resolution 92 How can I set the external monitor 93 How can I maximize battery life 94 How can I install the operation system 94 How can I use the Recovery CD 95 88 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 ...

Page 103: ... on the taskbar then double click on the icon The ThinkPad Configuration program window appears Display device TrackPoint Serial port Infrared Note You can also open the ThinkPad Configuration program as follows 1 Click on Start 2 Move the cursor to Programs and ThinkPad then click on ThinkPad Configuration Chapter 4 Solving Computer Problems 89 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 104: ...use it again To enable your infrared port do as follows 1 Save your work and quit any program you are using 2 Start the ThinkPad Configuration program 3 Click on the Infrared button 4 Click on Enable A Warning might appear that the hardware resource is being used by another communication device 5 Click on Disable Device Another Warning window prompts you to restart your computer 6 Click on OK The ...

Page 105: ...ppear that the hardware resource is being used by another communication device 5 Click on Disable Device Another Warning window prompts you to restart your computer 6 Click on OK The computer restarts Notes 1 If you check your serial connector and it is already enabled you can use it immediately without changing any settings 2 You can disable your computer s infrared port to free resources for ano...

Page 106: ...or at the same time You can set any resolution for either the ThinkPad LCD or the external monitor When you use both at the same time the resolution of both is the same If you set a higher resolution for the ThinkPad LCD you can see only part of the screen at a time You can see other parts by moving the image with the TrackPoint or other pointing device You can change the display output type to th...

Page 107: ...not detect it Do as follows 1 Double click on My Computer Control Panel and then Display The Display Properties window appears 2 Click on the Settings tab 3 Click on the Advanced button 4 Click on the Monitor tab 5 Make sure that Automatically detect Plug Play monitors is checked 6 If the option is checked and your monitor is still not recognized after you restart the computer click on the Change ...

Page 108: ...er is plugged in and the battery LED is green 3 Repeat these steps three times Always use power management features such as power modes standby suspend and hibernation For more detailed information about power management features Basic in the Online User s Guide How can I load a different operating system on my computer Or Where can I get ThinkPad device drivers for this operating system See Advan...

Page 109: ... the Diskette Factory on page 133 3 Make a DOS system diskette that has the DOS FDISK COM and FORMAT COM utilities and the CD ROM device driver for DOS How can I use the Recovery CD to reload my factory installed ThinkPad operating system and applications Using the Recovery CD on page 135 Chapter 4 Solving Computer Problems 95 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 110: ...spend mode and hibernation mode You can enter these modes as follows Fn F3 standby mode Fn F4 suspend mode Fn F12 hibernation mode The computer also enters suspend mode or hibernation mode from other triggers For example if you select Stand by in the Shut Down menu when you click on the Start button at the bottom left of the Windows 98 screen you can enter suspend mode Also you can set the system ...

Page 111: ... System 3 Click on the Device Manager tab and double click on CD ROM 4 Click on the CD ROM drive name under the CD ROM then click on the Properties button 5 Click on the Settings tab and remove the check mark from the Auto insert notification check box in Options by clicking on it 6 Click on OK and restart the computer WIN NT For Windows NT For Windows NT 4 0 hibernation is not supported if the dr...

Page 112: ...rp If you have formatted your drive using high performance file system HPFS and your system has more than 64 MB memory installed hibernation mode is not supported If the COM port does not work even though you have set it up correctly with the ThinkPad Configuration program do as follows 1 Open System Setup 2 Select Hardware Manager 3 Select a folder from the menu 4 Select Properties 5 In the defau...

Page 113: ...river for OS 2 but you have one for DOS your PC Card might run in the VDM virtual DOS machine environment Refer to the Online User s Guide for setting the VDM and the sample configuration files on the PC Card Installation Diskette for OS 2 Windows 95 Windows 98 If the PC Card Installation Diskette did not come with the computer create it using the Diskette Factory program DOS For DOS If a memory s...

Page 114: ...meter1 Parameter2 Parameter3 Following are available Parameter1 For the complete command syntax type PS2 Parameter 1 Power Management related 3 Select an item from the menu and follow the instructions on the screen to set the features You can also create a batch file like the one shown to match your operating environment The following sample batch file sets a longer battery operating time Echo Off...

Page 115: ... 6 Click on the Alarm Action button You can set the alarm action in the next window Using a PC Card If you are communicating with a PC Card modem or inserting a PC Card in a PC Card slot do not enter your computer into suspend mode enter into hibernation mode or click on Stand by in the Shut Down Window window Note If you want to enter your computer into suspend mode first stop the PC Card in the ...

Page 116: ...the following phrase REM by PC Card PCMCIA wizard Do not remove the rest of the line 6 Save the updated CONFIG SYS file 7 Reboot your system Using a Second CardBus Card If a CardBus Card is already configured in your computer you must set up a second CardBus Card manually by using the Device Manager To get to the Device Manager click on the System icon in the Control Panel Using an External Conden...

Page 117: ...anging up a video phone call in NetMeeting you might see the following Windows exception error message An exception OE has occurred in VxD VWIN32 1 This message appears only when you are making a video phone call directly over the telephone line and after you use such data sharing tools as the whiteboard file transfer chat and application sharing If this error occurs shut down Windows and restart ...

Page 118: ...ou can t solve the problem run the test and make sure the hardware and the device drivers are OK Testing Your Computer on page 131 3 Note the error code and have the computer serviced Chapter 5 If you accidentally lose or damage software in your computer Recover it by using either the ThinkPad Customization CD the Recovery CD or the Diskette Factory Recovering Lost or Damaged Software on page 133 ...

Page 119: ...es or messages 106 No error codes or messages 111 Input problems 112 Suspend or hibernation problems 113 LCD problems 116 Indicator problems 117 Battery problems 117 A hard disk drive problem 118 Infrared communication problems 118 A universal serial bus problem 119 PC Card problems 120 A printer problem 123 External monitor problems 124 Port replicator problems 125 Other option problems 127 Softw...

Page 120: ...computer No Select the Reset icon 5 Is an operating system installed Yes Go to step 7 No Install the operating system in your computer 6 After you install the operating system power off the computer 7 Power on the computer If the same screen message appears have the computer serviced I99xxxxx except the above I999030x errors Have the computer serviced 158 supervisor password error The hard disk dr...

Page 121: ...e is connected correctly If the problem persists have the computer serviced 175 177 178 EEPROM error Have the computer serviced 183 invalid password error The password entered at the supervisor password prompt is invalid Check your supervisor password 184 invalid password error The password entered is invalid Power off the computer and wait at least 5 seconds then power it on again and type the co...

Page 122: ... if you have one Power off the computer and power off all attached devices Power on the computer first then power on the attached devices If you still have a problem do the following If an external keyboard is connected do the following Power off the computer and disconnect the external keyboard then power on the computer Make sure that your keyboard operation is correct If it is have the external...

Page 123: ...upervisor password are set do the following 1 Power on the computer The password prompt appears after the error code 2 Type the supervisor password not the power on password An error window appears 3 Click on OK or press Enter 4 Set the time and date in the next window then press Enter The system reboots The power on password prompt A power on password or supervisor password is set Type the correc...

Page 124: ...error code and have the computer serviced You can start the operating system by pressing F1 instead and ignore the error The DOS full screen looks smaller 640 x 480 If you use a DOS application that supports only the 640x480 resolution VGA mode the screen image might appear smaller than the display size This is to maintain compatibility with other DOS applications To expand the screen image to the...

Page 125: ...t be set to minimum brightness Adjust the brightness If the screen still remains blank make sure that The battery pack is installed correctly The AC Adapter is connected to the computer and the power cord is plugged into a working electrical outlet The computer power is on Power on the power switch again for confirmation If these items are correct and the screen remains blank have the computer ser...

Page 126: ...umes normal operation The cursor might drift when you are not using the TrackPoint during normal operation This is a normal characteristic of the TrackPoint and is not a defect Cursor drifting might occur for several seconds under the following conditions When the computer is powered on When the computer resumes normal operation When the TrackPoint is pressed for a long time When the temperature c...

Page 127: ...nector If these items are correct disconnect the keyboard mouse connector from the computer and make sure that the operation of the system keyboard is correct If the system keyboard works have the keyboard mouse connector or the external keyboard serviced Suspend or Hibernation Problems Problem Action The computer enters suspend mode automatically The computer enters suspend mode automatically whe...

Page 128: ...al monitor was connected before the computer entered suspend mode Do not disconnect the external monitor while the computer is in suspend mode or hibernation mode If no external monitor is attached when the computer resumes the LCD remains blank and output is not displayed This restriction does not depend on the resolution value Your computer does not enter suspend or hibernation mode Check if the...

Page 129: ... on the PC Card slot using the Control Panel For Windows NT Note You must format your hard disk with the FAT format system to use hibernation mode in Windows NT If you format your hard disk with NTFS the Windows NT default format you cannot use hibernation mode 1 Start the ThinkPad Configuration program 2 Click on Power Management 3 Click on Suspend Resume Options 4 Click on Enable Hibernation 5 C...

Page 130: ...re the information is correct Incorrect characters appear on the screen Did you install the operating system or application program correctly If they are installed and configured correctly have the computer serviced The screen stays on even after you power off your computer Press the power shutdown switch with the tip of a pen and power off your computer then power it on again Missing discolored o...

Page 131: ... correct have the computer serviced If there is no diskette in the drive have the computer serviced Battery Problems Problem Action The battery pack cannot be fully charged in 3 hours by the power off charging method The battery pack might be over discharged Do the following 1 Power off the computer 2 Make sure that the over discharged battery pack is in the computer 3 Connect the AC Adapter to th...

Page 132: ...unication speeds are the same The infrared ports are clean No objects are between the computer and the communicating device The distance and angle between your computer and the device is within the set range The application software in the other computer is compatible with that in yours You are not operating under direct sunlight The infrared ports are directly facing the other communication port ...

Page 133: ...g 1 Click on OK to disable DMA for the infrared port 2 Close a parallel port panel 3 Click on the Infrared device button to open the infrared panel 4 Choose DMA0 or DMA1 for infrared port on the panel 5 If you see the panel prompting if you want to disable DMA for an audible device click on OK A Universal Serial Bus USB Problem Problem Cause and Action A device connected to the USB connector does ...

Page 134: ...e application program If you are using a modem card check the COM number I O port address and IRQ level If you are using a network card check the I O port address IRQ level and memory window address To check the resources assigned to the PC Card click on PC Card Slots and the Allocated Resources tab in the ThinkPad Configuration program A system resource conflict occurred when a PC Card was used S...

Page 135: ...k in the Use flow control check box by clicking on it and make sure that Hardware RTS CTS is selected 10 Close the window by clicking on OK 11 Return to the Modem Properties window by clicking on OK 12 Click on Dialing Properties in the Modem Properties window and fill in all boxes Note Click on either Tone dialing or Pulse dialing Most telephones today use tone dialing 13 Click on OK 14 Click on ...

Page 136: ...ice Manager The System Properties window appears 4 Double click on PCMCIA Socket 5 Click on PCMCIA Card Services The PCMCIA Card Service Properties window appears 6 Click on Driver tab and then the Update Driver button The Update Device Driver Wizard window appears 7 Follow the instructions on the screen The PC Card is installed and configured but it does not work Modem card Make sure all settings...

Page 137: ... Enable 4 Click on OK The printer is turned on and ready to print The printer signal cable is connected to the correct connector of your computer If these items are correct and the printer still does not work run the tests described in the printer manual If the tests show that the printer is OK have the computer serviced Chapter 4 Solving Computer Problems 123 Title C79FPMST CreationDate 06 22 98 ...

Page 138: ...the Advanced button 6 Click on the Adapter tab Make sure that it shows NeoMagic MagicGraph 128XD If you are not sure that the display driver is installed correctly reinstall it An appropriate monitor type is selected by doing the following 1 Click on Start 2 Move the cursor to Settings and Control Panel 3 Click on Control Panel and then double click on Display 4 Select the Settings tab in the Disp...

Page 139: ...ected by doing the following 1 Click on the Adapter tab 2 Select the correct refresh rate for your monitor If you are not sure select Optimal If the settings are correct run the tests described in the manual supplied with the external monitor If the tests show that the external monitor is OK have the computer serviced Wrong characters appear on the screen Did you install the operating system or ap...

Page 140: ...click on Control Panel and double click on System 5 Click on the Device Manager tab and double click on System Device and PCI Bus 6 Click on the Settings tab and confirm that Use BIOS is selected If not click on USE BIOS 7 Click on IRQ Steering and confirm that check marks are added in checkboxes of Get Use table using ACPI BIOS Get IRQ table using US Specification table and Get IRQ table from Rea...

Page 141: ... sure that The option is designed for your computer The option was installed according to the instructions supplied with the option Other installed options or cables are not loose There is no I O address or interrupt level IRQ DMA channel conflict To see the system resource status start the ThinkPad Configuration program and click on the respective device buttons If the test program for the option...

Page 142: ...ram 2 Click on Serial Port 3 Select Enable 4 Click on Device Manager 5 Check the ports in the Device Manager window and make sure the settings are correct 6 Click on OK For Windows NT 1 Start the ThinkPad Configuration program 2 Click on Serial Port 3 Select Enable then select COM1 COM2 COM3 or COM4 4 Click on OK 128 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 143: ...plorer Version 4 0 on Windows NT might cause this problem Do one of the following Uninstall the Active Desktop Merely disabling the Active Desktop is not effective to avoid the problem Close the ThinkPad Configuration program and start it again This is a temporary recovery Other Problems Problem Cause or Action The computer locks or does not accept any input Your computer might lock when it enters...

Page 144: ...d processing that requires high power consumption This is not a defect The ThinkPad Configuration window does not appear correctly in the Windows NT environment Uninstall Active Desktop if Internet Explorer Version 4 0 is installed Or Close the ThinkPad Configuration window and restart it This solves the problem temporarily 130 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 9...

Page 145: ...start Config BIOS part number Date System unit serial number System board serial number Microprocessor nnnnnnnnnnnnnn nnnnnnnnnnn Pentium II Processor nnnnnnn 12 31 98 UUID nnnnnnnn nnnn nnnn nnnn nnnnnnnnnnnn Trademark of Intel Corporation You will hear a short beep If you are not sure whether you heard a beep press Fn PgUp a few times to make the speaker volume loud power off the computer and tr...

Page 146: ...ext menu have the computer serviced If an X appears to the left of a device with an error code below it make a note of the error code and have the computer serviced Do not touch the keyboard or the pointing device during the test 132 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 147: ...ting system you are using 4 Click on the diskette group for the backup copy that you want to make 5 Click on Build 6 Follow the instructions on the screen For detail on how to install software Advanced in the Online User s Guide 1 You can select more than one group by clicking while pressing Ctrl 2 The number of the diskettes required is shown beside the diskette group You do not need to use a bla...

Page 148: ...ardware device drivers when installing Windows 95 Installing all hardware device drivers when installing Windows NT News and Updates This page has all of the latest tools and links to the IBM Web site for system information service and support information and other information Online Library In case you do not have the Online User s Guide on your hard disk drive you always have a copy on your Thin...

Page 149: ...nect the CD ROM drive to your computer 3 Connect the external diskette drive to your computer 4 Insert the Recovery CD Boot Diskette into the diskette drive 5 Power on the computer Your hard disk is formatted 6 Insert the CD ROM into the CD ROM drive 7 Follow the instruction that appears on the screen 8 When the process is complete remove the Recovery CD Boot Diskette from the diskette drive 9 Pre...

Page 150: ...Recovering Lost or Damaged Software 136 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 151: ...ce Identification number of your computer Options installed in your system Note Use the record sheet on page 139 Error message or problem Note Error messages can help identify which service action is required and help the service representative provide quick and efficient service Use the record sheet on page 140 Copyright IBM Corp 1998 137 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 152: ...e was due to misuse accident modification unsuitable physical or operating environment or improper maintenance For full information on product warranties see Appendix C For your convenience write the service phone numbers here 138 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 153: ...ernal Diskette Drive Identification Numbers The serial number label is on the bottom of your computer Write down the machine Type and the serial number S N in the following box Serial number label IBM Product Name ThinkPad 560Z Machine Type 2640 Serial Number Chapter 5 Getting Service 139 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 154: ...nd its version number if available Application programs running at the time of the problem Problem symptom Describe the problem specifically Can the problem be reproduced Yes No If yes describe how it can be reproduced Windows 98 Version______ Windows 3 1 Version______ Windows 95 Version______ OS 2 Version______ Windows NT Version______ DOS Version______ 140 IBM ThinkPad 560Z User s Reference Titl...

Page 155: ... notice Help by Telephone You can get support and information by telephone during the limited warranty period at no additional charge through the IBM PC Support Line Experienced technical support representatives will be on hand to assist you in answering any questions you might have such as How to set up your computer How to install and set up your IBM options purchased directly from IBM or throug...

Page 156: ...cation Support personnel first try to solve your problem over the phone If they are unsuccessful you can arrange for EasyServ service by calling the PC Support Line If possible you should use the original ThinkPad shipping materials that your computer came in for re sending it to IBM If the box is not available the courier will deliver a shipping carton and will return later to pick it up This ser...

Page 157: ...3299 Electronic Support Services If you have a modem you can access such public information services as the electronic bulletin boards and messaging areas electronic conferences and searchable databases available in several of the most popular online information services Bulletin boards and online services contain information on many topics such as PC user groups PC questions and answers OS 2 topi...

Page 158: ... technical support questions If you link to our support home page you can search for technical tips download update drivers and find out about many other things You can visit the site at the following URL http www pc ibm com support To access the BBS call In the U S 1 919 517 0001 For Canada call the center closest to you 905 316 4255 Markham Ontario 514 938 3022 Montreal 416 492 1823 Toronto 604 ...

Page 159: ...to meet your particular needs For example if you are a corporate ThinkPad user you might receive information on Microsoft Windows NT and remote connectivity You can also choose to receive proactive e mail alerting you to time saving hints and tips and such product specific updates as modem speed and BIOS files Interactive Web based forums are monitored around the clock by IBM specialists complemen...

Page 160: ...chnical support for the following Installing and configuring your out of warranty IBM computer Installing and configuring non IBM options in IBM computers Assistance with the preloaded operating system Using selected application software and games Tuning performance such as memory management Installing device drivers remotely Setting up and using multimedia devices Identifying system problems Inte...

Page 161: ...ine also supports the many popular non IBM adapters and network interface cards This service includes technical support for the following Installing and configuring client workstations and servers Identifying system problems and correcting problems on the client or the server Using IBM and non IBM network operating systems Interpreting documentation You can purchase this service for a single incid...

Page 162: ...like a Supported Products list For the Enhanced PC Support Line select document 11682 For the Network and Server Support Line select document 11683 In Canada Call 1 800 465 7999 or 1 800 465 3299 In other countries contact your IBM reseller or IBM marketing representative For more information on how to purchase the Support Line Services In the U S call 1 800 772 2227 In Canada call 1 800 465 7999 ...

Page 163: ...e U S refer to the EasyServ information under ThinkPad at the following Web site http www pc ibm com us infobrf For more information on warranty extensions In the U S call 1 888 426 4343 In Canada call 1 800 465 7999 In other countries contact your IBM reseller or IBM marketing representative Chapter 5 Getting Service 149 Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 164: ...BM Software Solutions Center 1 800 992 4777 for the U S and Canada An IBM authorized reseller or an IBM marketing representative Ordering Publications Additional publications are available for purchase from IBM For a list of publications available in your country In the U S and Puerto Rico call IBM PC Books at 1 800 426 7282 In Canada call 1 800 465 1234 In other countries contact your IBM authori...

Page 165: ...or 64 MB Maximum 96 MB or 128 MB Storage devices 2 5 inch customer upgradable hard disk drive Display The color LCD display uses TFT technology and support Up to 800 by 600 resolution on the LCD Up to 1024 by 768 resolution on the external monitor Brightness control Keyboard 84 key 85 key or 89 key TrackPoint Fn key function Copyright IBM Corp 1998 151 Title C79FPMST CreationDate 06 22 98 12 26 52...

Page 166: ...MB 3 5 inch unformatted diskette ANSI X3 171 ISO 9529 ECMA 125 External interface Serial connector EIA RS232D Parallel connector Centronics External input device connector External monitor connector External diskette drive connector Expansion connector PC Card slots two Type I or Type II PC Cards or one Type III PC Card Headphone jack Microphone line in jack supports a dynamic microphone or a self...

Page 167: ...C 41 to 109 F Relative humidity Operating with no diskette in the drive 8 to 95 Operating with a diskette in the drive 8 to 80 Maximum altitude 3048 m 10 000 ft in unpressurized conditions Maximum temperature at 3048 m 10 000 ft 31 3 C 88 F Heat output Approximately 30 Kcal per hour Electrical AC Adapter Sine wave input at 50 to 60 Hz is required The input rating of the AC Adapter 100 240 V ac 50 ...

Page 168: ...a Venezuela 13H5267 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China including Hong Kong Qatar Singapore United Kingdom 13H5270 Austria Belgium Bosnia Herzogovina Bulgaria Chile Croatia Czech Republic Denmark Egypt Finland France Germany Greece Hungary Iceland Indonesia Israel Italy Macedonia Netherlands Norway Po...

Page 169: ...es Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Thailand Trinidad West Indies United States of America Venezuela 76H3518 Austria Belgium Bosnia Herzogovina Bulgaria Croatia Czech Republic Egypt Finland France Germany Greece Hungary Iceland Indonesia Macao Macedonia Netherlands Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden Turkey Yugoslavia 76H3520 Denmark 76H3522 ...

Page 170: ...IBM Power Cords 156 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 171: ... closer than 13 cm 5 in from any electrical appliance that generates a strong magnetic field such as a motor a magnet a TV a refrigerator or large audio speakers Do not hard mount your computer in a vehicle or anywhere that it is subject to strong vibration See Ruggedized Mobile Computers in this appendix for information on a more appropriate model for demanding applications Do not crush or drop t...

Page 172: ...tery If your battery is brand new and you are charging it for the first time it might not become fully charged due to the characteristics of the chemicals in the cell To maximize performance ensure that all chemicals in the battery are fully activated by cycling the battery fully charge then fully discharge three times Also follow this procedure if you stored the battery for a few months Do not ch...

Page 173: ...tandards and to provide you with clear crisp images and large bright displays that are easy to see yet easy on the eyes Of course any concentrated and sustained visual activity can be tiring If you have questions on eye fatigue or visual discomfort consult a vision care specialist for advice Note The example shown here is of someone in a traditional setting Even when not in such a setting you can ...

Page 174: ...Handling Tips 160 IBM ThinkPad 560Z User s Reference Title C79FPMST CreationDate 06 22 98 12 26 52 ...

Page 175: ... your reseller may require that the Machine on which it is installed be 1 the designated serial numbered Machine and 2 at an engineering change level compatible with the feature conversion or upgrade Some of these transactions called Net Priced transactions may include additional parts and associated replacement parts that are provided on an exchange basis All removed parts become the property of ...

Page 176: ... NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES IF THESE LAWS APPLY THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD In Canada warranties include both warranties and conditions Some jurisdictions do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you Limitation of Liabili...

Page 177: ...0 Readiness and Instructions A product is Year 2000 Ready if the product when used in accordance with its associated documentation is capable of correctly processing providing and receiving date data within and between the 20th and 21st centuries provided all other products for example software hardware and firmware used with the product properly exchange date data with it This IBM PC hardware pro...

Page 178: ...ms are trademarks of the IBM Corporation in the United States or other countries or both Microsoft Windows Windows NT Windows 98 and the Windows 95 flag logo are trademarks or registered trademarks of Microsoft Corporation Intel Pentium and MMX are trademarks or registered trademarks of Intel Corporation in the U S and other countries Other company product and service names which may be denoted by...

Page 179: ...iving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from IBM...

Page 180: ...9 336 EEC on the approximation of the laws of the Member States relating to electro magnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards A declaration of Conformity with the requirements of the Directive has been signed by IBM United K...

Page 181: ...dia applications a form of graphics in an area of computer memory or storage that can be displayed as an image boot To prepare a computer system for operation by loading an operating system bps Bits per second In serial transmission the instantaneous bit speed with which a device or channel transmits a character bus A facility for transferring data between several devices located between two end p...

Page 182: ... memory EGA Enhanced graphics adapter EIA Electronics Industries Association EIA 232D An EIA interface standard that defines the physical electronic and functional characteristics of an interface line that connects a communication device and associated workstation It uses a 25 pin connector and an unbalanced line voltage EMS Expanded memory specification FAQ Frequently asked questions fax 1 Facsim...

Page 183: ...te at a time partial suspend mode A kind of standby mode that occurs if the computer has failed to enter suspend mode In this mode the console is locked if the power on password is set password A series of letters or numbers that you designate to restrict access to your computer PC Card A card that is based on the PC Card standard pel Picture element Personalization Editor A feature that helps you...

Page 184: ...top all operations of the computer to reduce power drain and restrict access to the files SVGA Super VGA TFT Thin film transistor TrackPoint The built in pointing device of the ThinkPad computer TSRs Terminate and stay resident programs memory resident programs that are loaded into memory and stay there so you can conveniently access them whenever you need to USB Universal serial bus vertical expa...

Page 185: ... changing screen 18 COM port setting 98 CompuServe 144 ConfigSafe 31 configuration configuration continued program 25 setup 18 corrective service diskettes CSDs 150 CRT See external monitor cursor See TrackPoint cursor drift 11 customizing built in device 25 system 30 TrackPoint 36 D date setting 19 DIMM installing 40 removing 43 disabling numeric keypad keyboard 16 standby timer 90 TrackPoint 51 ...

Page 186: ...ternal mouse 48 F fax help by 143 floppy disk drive See external diskette drive Fn key combination 14 function keys and Fn key 13 H handling tips 157 hard disk problem 118 recovering contents 30 upgrading 45 hard disk drive password 68 changing 74 forgetting 73 removing 74 setting 70 hibernation mode entering 14 problems 113 restrictions with PC Card 32 using CD ROM drive with for Windows 95 97 wi...

Page 187: ...ic keypad setting external 47 numeric keypad setting continued keyboard 16 O online services 144 Online User s Guide using 29 operating system reinstalling 30 option problems 127 P password 68 changing 74 character setting 71 displaying prompt 69 entering 69 removing 74 setting 70 supervisor authority 78 PC Card installing 56 modem using 60 restrictions 60 setting for OS 2 99 problems 120 removing...

Page 188: ...ing 15 problems 111 116 resolutions setting 92 screen continued setting 90 SDRAM 39 security mechanical lock 84 password 68 Personalization Editor 80 screw 85 security screw using 85 sensitivity TrackPoint 38 serial connector problem 128 setting 91 Server Support Line 147 service for DOS or OS 2 150 getting 141 ServicePacks 150 setup 17 shrinking screen 15 simple boot flag function 19 snapshots of...

Page 189: ...18 hibernation problems 113 indicator problems 117 infrared communication problems 118 input problems 112 LCD problems 116 no error code 111 no error message 111 other option problems 127 other problems 129 PC Card problems 120 port replicator problems 125 printer problem 123 software problems 129 suspend problems 113 universal serial bus USB problem 119 U undocking port replicator 64 update diske...

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