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IBM ThinkPad 380XD User Manual Download Page 189

Chapter 6. Getting Service

Information on Your Computer

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 171

Option List

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171

Identification Numbers

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Problem Recording Sheet

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HelpWare  Customer Support and Service

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 173

Help by Telephone

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ThinkPad EasyServ

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Getting Help around the World

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Fax Information

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175

Electronic Support Services

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Purchasing Additional Services

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 177

Enhanced PC Support Line

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Client Support Line

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Network and Server Support Line

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Ordering Support Line Services

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Warranty and Repair Services

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 179

Obtaining IBM Operating System Updates

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 180

Getting Update Diskettes

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 180

Ordering Publications

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 Copyright IBM Corp. 1997 

 

169

Summary of Contents for ThinkPad 380XD

Page 1: ...1...

Page 2: ...2 IBM ThinkPad 380XD 385XD User s Guide...

Page 3: ...IBM ThinkPad 380XD 385XD User s Guide...

Page 4: ......

Page 5: ...IBM ThinkPad 380XD 385XD User s Guide IBM...

Page 6: ...ot allow disclaimers of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical error...

Page 7: ...nk You for Selecting an IBM ThinkPad 380XD or 385XD Computer We at IBM have developed this ThinkPad 380XD or 385XD computer to meet both your technical requirements and your high quality expectations...

Page 8: ...it can be optionally upgraded or you may choose to have a secondary hard disk drive Large SVGA color LCD The 12 1 inch SVGA liquid crystal display LCD offers beautiful and clear pictures Two models a...

Page 9: ...t a 16 bit PC Card CardBus Card and Zoomed Video Card Infrared communication The infrared communication technology allows wireless point to point communication at up to 4 megabits per second with any...

Page 10: ...g Your Computer provides information on using passwords identifying yourself with the Personalization Editor and using locks Chapter 5 Solving Computer Problems describes what to do when you have a co...

Page 11: ...the operating system installed in your computer Information for IBM Operating System 2 OS 2 users Information for IBM DOS users Information for Microsoft Windows 3 11 users Information for Microsoft...

Page 12: ...attached devices The 3 pin power cord must be used with a properly grounded outlet Turn everything OFF Turn everything OFF First attach all cables to devices First remove the power cord from the outl...

Page 13: ...ns lithium and can explode if not properly used handled or disposed of Do not 1 throw or immerse into water 2 heat to more than 100 C 212 F or 3 repair or disassemble Dispose of it as required by loca...

Page 14: ...rive is certified to conform to the requirements of EN60825 CAUTION Do not open the CD ROM drive no user adjustments or serviceable parts are inside Use of controls adjustments or the performance of p...

Page 15: ...xi...

Page 16: ...xii IBM ThinkPad 380XD 385XD User s Guide...

Page 17: ...d Computer 31 Cleaning Your Computer 33 Carrying Your Computer 33 Extending Your Computer s Battery Life 34 Ergonomics Information 34 Ruggedized Mobile Computers 36 For More Information 36 Chapter 2 O...

Page 18: ...anagement Mode 102 Using Other Battery Saving Methods 108 Replacing the Battery Pack 109 Chapter 4 Protecting Your Computer 111 Using Passwords 112 Entering a Password 112 Setting a Password 113 Chang...

Page 19: ...71 Option List 171 Identification Numbers 171 Problem Recording Sheet 172 HelpWare Customer Support and Service 173 Help by Telephone 173 ThinkPad EasyServ 174 Getting Help around the World 174 Fax In...

Page 20: ...Appendix B Product Warranties and Notices 187 Notices 189 Trademarks 189 Electronic Emission Notice 190 Glossary 193 Index 197 xvi IBM ThinkPad 380XD 385XD User s Guide...

Page 21: ...ROM Drive 16 ThinkPad Utilities 19 ThinkPad Configuration Program 19 Easy Setup 25 Online Book 29 Backing Up Your System 30 Recovery CD Windows 95 Only 30 Diskette Factory 30 Using Your Computer Comf...

Page 22: ...CD ROM emergency eject hole Diskette eject button Diskette drive Indicator panel Built in microphone LCD latches Color LCD screen Brightness control for a TFT display model or Contrast control for an...

Page 23: ...s data to a diskette 7 The diskette eject button ejects the diskette from the diskette drive 8 The CD ROM emergency eject hole ejects the CD ROM tray when it does not open with the CD ROM eject button...

Page 24: ...er along with the stereo speakers 12 provide 3D three dimensional stereo sound 18 The indicator panel consists of the system status indicators and their associated symbols 19 The built in microphone c...

Page 25: ...n be replaced with an optional one 2 The security keyhole is used with a mechanical lock 3 The PC Card eject buttons eject the PC Card from the PC Card slot 4 The PC Card slots accept a PC Card CardBu...

Page 26: ...connected 12 The serial connector is where you connect a 9 pin serial device cable 13 The parallel connector is where you connect a parallel printer signal cable 14 The external monitor connector is...

Page 27: ...f when an application locks up or the computer will not accept any input Use the tip of a pen to press this switch 3 The memory slot accepts a dual inline memory module DIMM option 4 The expansion con...

Page 28: ...s on the computer show the current status of your computer by their on or off states and colors green yellow or orange Each indicator is identified with a symbol The following shows the location and t...

Page 29: ...umeric Keypad on page 15 4 Caps lock Green Caps Lock mode is enabled All alphabetic characters A Z are entered in capital letters without using the Shift key You enable or disable Caps Lock mode by pr...

Page 30: ...orm without moving your fingers from their typing position The TrackPoint III consists of a stick on the keyboard and a pair of click buttons in front of the keyboard Movement of the pointer on the sc...

Page 31: ...index finger in the direction you want the pointer to move Pressing the stick away from you moves the pointer up the screen pressing it toward you moves the pointer down the screen You can also move...

Page 32: ...The cap 1 on the end of the TrackPoint III is removable You can replace it with one of the spares shipped with your computer Fn Key Function The Fn key function allows you to change operational featur...

Page 33: ...refer to Using the Fuel Gauge Program on page 92 If you press this key combination the window for the battery power status appears or disappears You can set parameters for power status in the window...

Page 34: ...Distinctive Functions Note When the computer is in suspend mode and you press the Fn key independently without any function key the computer returns to normal operation 14 IBM ThinkPad 380XD 385XD Use...

Page 35: ...nd then press NumLk 0 0 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 NumLk 6 Y F8 F9 F10 Shift Alt Ctrl F11 F12 H N _ When the numeric keypad is enabled press and hold Shift to temporarily use the cursor and s...

Page 36: ...XA Video CDs To use the CD ROM drive do the following 1 Turn on the computer 2 Push the CD ROM eject button on the side of the computer then pull out the CD ROM tray 3 Fit your CD on the center pivot...

Page 37: ...Finish the application program that uses the CD 2 Push the CD ROM eject button then pull out the CD ROM tray 3 Lift the CD by its edge while pressing the pivot 4 Push the tray into the computer until...

Page 38: ...he edges Do not touch the surface of the CD To remove dust or fingerprints wipe the CD from the center to the outside of the disc Wiping the CD in a circular direction can cause loss of data Do not wr...

Page 39: ...tomize the computer s built in devices to your needs For example you can enable or disable a port switch between your computer s LCD and an external monitor and set the power management mode This sect...

Page 40: ...ng a presentation you can click on the screen blanking button to disable any system timers such as the LCD turn off timer or the power management mode timers 3 The Help button displays online help 4 T...

Page 41: ...ad then click on ThinkPad Configuration For Windows 3 11 Double click on the ThinkPad Configuration icon For OS 2 To start the ThinkPad Configuration program for OS 2 1 Double click on the ThinkPad Co...

Page 42: ...this button to save the changes made and to exit the ThinkPad Configuration window 6 The View Angle buttons Click on the front view or rear view buttons to display the hardware feature locations 7 The...

Page 43: ...he ThinkPad Configuration online help window appears C PS2 C Copyright IBM Corp 1993 1997 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP...

Page 44: ...ne shown to match your operating environment The following sample batch file sets a longer battery operating time Echo Off Rem SAMPLE Set the parameters to provide maximum power utilization Rem PS2 PM...

Page 45: ...and remove any diskette from the diskette drive 2 Press and hold F1 then turn on the computer Hold F1 until the Easy Setup menu appears Date Time Password Easy Setup Start up Test Restart Config BIOS...

Page 46: ...enu It shows information about the installed memory and system board The Memory button shows the amount of memory installed and available The System Board button provides information on the system boa...

Page 47: ...ointer on any of the arrow icons or to adjust the date and time Clicking on the double arrow icon scrolls the numbers faster 2 Click on OK to save the changes or on Cancel to cancel them Pressing the...

Page 48: ...e your startup sequence If you specify a wrong device your data and programs might be erased or overwritten To change the startup sequence do the following 1 Reset the current startup sequence by movi...

Page 49: ...gDn keys To return to the original color press the Ctrl Home keys Online Book Your ThinkPad computer has an online book containing the following advanced information Using your computer in foreign cou...

Page 50: ...t to install a new operating system in your computer To back up your software use the Diskette Factory program Recovery CD Windows 95 Only If you accidentally erase your hard disk you can use the Reco...

Page 51: ...objects on your computer Do not spill or allow liquids into your computer Do not use your computer in or near water to avoid the danger of electrical shock Do not pack your computer in a tightly pack...

Page 52: ...and then lodge in the drive Do not touch the lens on the CD ROM tray You should hold the compact disc by the edges and not touch its surface Do not connect a PBX private branch exchange or other digit...

Page 53: ...rent information about your computer Cleaning Your Computer You should occasionally clean your computer as follows Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the com...

Page 54: ...a PC Card if it is not in use Remove the battery pack and keep it in a cool place if you will not be using the computer for a long period Ergonomics Information You should read the following important...

Page 55: ...s and large bright displays that are easy to see yet easy on the eyes Of course any concentrated and sustained visual activity can be tiring If you have questions on eye fatigue or visual discomfort c...

Page 56: ...mobile professionals need a system for managing and communicating information from the field in environments that may require special ruggedized features to protect their computers from extreme tempe...

Page 57: ...formation sent directly to your fax machine 1 800 IBM 3395 1 800 426 3395 IBM PC Product Guide Directory to specific product sections Select FaxDoc 12745 IBM ThinkPad Information Directory Select FaxD...

Page 58: ...Using Your Computer Comfortably and Safely 38 IBM ThinkPad 380XD 385XD User s Guide...

Page 59: ...PC Card 58 Installing the PC Card 59 Installing the PC Card Device Driver 61 Installing the PC Card Modem 63 Using CardWorks 66 Self Check 68 PC Card Information 68 Attributes 69 Resources 70 Drivers...

Page 60: ...cities of DIMM up to 64 MB are available You can install a DIMM directly in the memory slot on the bottom of the computer Your computer memory capacity can be expanded up to 96 MB 32 MB base memory an...

Page 61: ...ch its contact edge a Find the notch on the side of the DIMM b With the notched end of the DIMM toward the rear side of the socket insert the DIMM at an angle of approximately 20 into the socket then...

Page 62: ...to Calculate Total Memory Size Calculate your total memory size in kilobytes KB by adding the DIMM memory size to the base memory size 32192 KB For example if you installed a 32 MB DIMM calculate the...

Page 63: ...emory slot cover then replace the screw 2 If you changed the memory installed in the computer and a 195 error code appears you need to re create a hibernation file as follows a Turn off the computer b...

Page 64: ...e to the hard disk drive make sure that computer is turned off and the AC Adapter is disconnected from the computer The hard disk is a delicate device that needs careful handling If it falls onto a ha...

Page 65: ...ng the Hard Disk Drive 3 Open the hard disk drive bay cover using a coin 1 then remove the cover 2 1 2 4 Pull the blue strap to lift the hard disk drive 3 and remove it 3 Chapter 2 Operating Your Comp...

Page 66: ...placement drive with the strap side towards the bottom of the computer 4 4 6 Lay the strap down 5 align the guides of the cover with the guides on the computer then slide the cover onto the computer 6...

Page 67: ...hard disk drive 8 Turn the computer back to its ordinary position Connect the AC Adapter to the computer then turn on the computer Note After removing the original hard disk drive store it in the carr...

Page 68: ...g an External Pointing Device Mouse Numeric keypad External keyboard You can attach an external numeric keypad or a mouse directly to the external input device connector on the rear of the computer 48...

Page 69: ...iature Mouse first turn off the computer Then go to Disabling the TrackPoint III on page 51 If you want to use the external numeric keypad and mouse at the same time first connect the keypad cable to...

Page 70: ...available The numeric keypad on the computer keyboard The external numeric keypad Instead use the numeric keypad on the external keyboard When you attach the external keyboard turn off the computer a...

Page 71: ...ive when computer power is turned off and then on again For Windows NT Windows 3 11 and OS 2 1 Start the ThinkPad Configuration program 2 Click on the Keyboard TrackPoint button 3 Click on Disable for...

Page 72: ...1024 by 768 video resolution Attaching the Monitor The following summarizes how to attach an external monitor 1 Turn off the computer 2 Connect the external monitor to the external monitor connector...

Page 73: ...pported color depth or resolution a Click on the Display or button b Click on the Advanced Properties button You can select your display type from the monitor list or click on a new resolution or refr...

Page 74: ...ernal monitor is attached to the computer and the display output type is set to External Display the output is displayed on the LCD Both The computer output is displayed on both the LCD and the extern...

Page 75: ...emains blank and the output is not displayed This restriction does not depend on the resolution value Virtual Screen Function The virtual screen function is available with the ThinkPad Configuration p...

Page 76: ...onfiguration program or by entering the PS2 HVEXP ON command However the image may look slightly distorted Using SVGA Video Mode Your ThinkPad 380XD or 385XD computer has an LCD that supports an SVGA...

Page 77: ...or Both 800x600 TFT 800x600 16 256 65 536 and 16 777 216 60 Hz 800x600 TFT 640x480 16 256 65 536 and 16 777 216 60 Hz 800x600 HPA 800x600 16 256 65 536 and 16 777 216 60 Hz 800x600 HPA 640x480 16 256...

Page 78: ...ot and lower slot and supports the following types of cards PC Card Type I Type II and Type III CardBus Zoomed Video ZV You can insert a Type I or Type II PC Card one in either slot you can insert car...

Page 79: ...slot according to your PC Card type Note If you are using a PC Card with an XJACK connector insert it into the upper slot If you are using a Type I or Type II PC Card insert it into either the upper s...

Page 80: ...it to the right 2 1 2 Eject Button Unless you are installing a PC Card modem the following CardWizard information panel pops up and informs you about the new card Note If you use the PC Card in Windo...

Page 81: ...following Select Installation Preference window appears prompting you to install the driver Go to Installing the PC Card Device Driver Installing the PC Card Device Driver Install the device driver a...

Page 82: ...s in the manual that came with the PC Card Note If CardWizard does not recognize your PC Card and you cannot install the PC Card device driver you need to copy necessary INF files of the the PC Card d...

Page 83: ...line other than an analog can damage your modem Danger To avoid shock hazard do not connect the cable to or disconnect the cable from the telephone outlet on the wall during electrical storms When you...

Page 84: ...ctions in the manual supplied with the modem 1 4 Connect one end of the telephone cable to the PC Card modem 1 and the other end of the cable to a telephone outlet 2 2 1 You have completed setting up...

Page 85: ...page 72 Raise the PC Card eject button 1 for the PC Card you want to remove Then press the PC Card eject button 2 until the PC Card pops out Remove the PC Card and save it for future use 1 2 Eject But...

Page 86: ...lowing Capability to check When you have some trouble refer to this section Self Check PC Card information CardWorks provides the various information about your PC Card PC Card Information Capability...

Page 87: ...n click on CardWizard The CardWizard window appears The information panel displays up to date information about the PC Cards and PC Card slots being used in your computer It also displays up to three...

Page 88: ...ify that there are resources available for PC Card configuration Even if CardWizard cannot automatically solve a problem it can pinpoint the problem exactly so that you or a technical support engineer...

Page 89: ...for the slot You can change the slot name by selecting slot management from the options menu Card The unique identification number of the module Manufacturer The manufacturer of the PC Card Size The...

Page 90: ...l used Memory range The range of physical memory Note Some resource information is not relevant to all types of PC Cards These nonrelevant resources are displayed as Not Applicable Drivers Card driver...

Page 91: ...e card as if it were the first insertion Memory Card Utility This item appears only if you insert an SRAM card or a Flash memory card You can format the SRAM card or Flash memory card as follows Note...

Page 92: ...n gray if you are in CardSoft mode or if the card is already stopped 2 Click on Stop The following message appears The card has been stopped You can safely remove the card If the stop fails no message...

Page 93: ...so has an audio chip that enables you to enjoy various multimedia audio features This audio chip provides the following features Recording and playing back of PCM and WAV files in 8 bit or 16 bit form...

Page 94: ...o hear in three dimensions ATTENTION Do not enter suspend or hibernation mode when you are using audio features You need to restart or resetup the application for continuous use Using the 3D Sound Ret...

Page 95: ...se the SRS function skip the remaining step No Select Options on the upper left corner of the window and select Properties The Properties window appears 3 Put a check mark on SRS and press OK You retu...

Page 96: ...Using the Audio Features Now you can use the SRS function 76 IBM ThinkPad 380XD 385XD User s Guide...

Page 97: ...mately 1 meter 3 3 ft at a rate of up to 4 megabits per second Mbps Your ThinkPad computer has an infrared port that can communicate with another ThinkPad computer To use the infrared communication th...

Page 98: ...Using Infrared Communication 3 Move the cursor to Programs TranXit and click on TranXit The TranXit window appears 78 IBM ThinkPad 380XD 385XD User s Guide...

Page 99: ...omputers When the two IR ports are lined up properly the TranXit window separates into two subwindows one for your ThinkPad computer and the other for the other ThinkPad computer 5 Click and drag the...

Page 100: ...t The port replicator works only with AC power You cannot use the port replicator with battery power from the computer Attaching Your Computer to the Port Replicator The system expansion connectors at...

Page 101: ...e port replicator only when the computer power is turned off 3 Align the guide holes on bottom of the computer with the guide hooks on the port replicator and the connectors 4 Press the top of the com...

Page 102: ...on the computer and open the LCD When the computer is turned on the power on indicator on the port replicator turns on Note If the power on indicator of the computer or the port replicator does not tu...

Page 103: ...ockets by doing the following 1 Click on Start and move the cursor to Settings and then click on Control Panel 2 Double click on System 3 Click on Device Manager and PCMCIA socket You will see two Tex...

Page 104: ...ter power is turned off For other operating systems Turn off the computer and close the LCD You can detach the computer from the port replicator only when the computer power is turned off 2 Disconnect...

Page 105: ...eplicator 5 Connect the AC Adapter to your computer 6 Connect the AC Adapter to the wall outlet Note For details about other functions of the port replicator refer to its manual Chapter 2 Operating Yo...

Page 106: ...Using a Port Replicator 86 IBM ThinkPad 380XD 385XD User s Guide...

Page 107: ...r 93 Using the Power Management Modes 93 Customizing Power Management 99 Setting the Screen Off Timer or the Suspend Timer 99 Enabling Hibernation Mode 101 Considerations When Using a Power Management...

Page 108: ...battery status indicator starts blinking If the battery pack has not been used for a long time Notes 1 Before you charge the battery pack ensure that its temperature is at least 10 C 50 F 2 If the ba...

Page 109: ...rmine the condition of your battery Battery Status Indicator Status Condition Green Enough power remains for operation Orange The battery pack is being charged Blinking orange The battery pack needs c...

Page 110: ...the following actions To continue your work with AC Adapter press the Fn key or To continue your work with a fully charged spare battery pack do the following 1 Replace the battery pack with a fully c...

Page 111: ...capability is disabled as a factory default You can enable or disable it with Suspend Resume Options from Power Management in the ThinkPad Configuration program If the system goes into hibernation mo...

Page 112: ...ars Fuel Suspend Button Current Power Mode High performance Automatic or Customized Hibernation Button Gauge Charge in Progress Power Source You can minimize the window to an icon by clicking on on th...

Page 113: ...an use your computer under battery power for a considerable length of time by using these power management modes Standby Mode In standby mode the LCD and hard disk drive turn off Also if a power savin...

Page 114: ...the present operating condition until the next day for instance To use this mode you have to create a hibernation file with the ThinkPad Configuration program See Enabling Hibernation Mode on page 101...

Page 115: ...ernation timer reaches the timeout value Note You can set the timer to enter hibernation mode in the Suspend Resume Options menu when you start the ThinkPad Configuration program and then click on the...

Page 116: ...ows 95 1 Start the ThinkPad Configuration program 2 Click on Power Management 3 Select the Hibernation tab 4 Enable hibernation mode if it is disabled a Click on the Enable Hibernation button b Click...

Page 117: ...r standby mode Off Green Suspend mode Green Off Entering or resuming from suspend mode Blinking green Off Power off or hibernation mode Off Off Fn F4 ClosetheLCD Suspend button LowBattery Timer Operat...

Page 118: ...bernation mode when your computer is using the following applications Playing or recording audio Playing a movie Playing a game Other multimedia application Stop these applications before entering sus...

Page 119: ...or the suspend timer do the following For Windows 95 1 Start the ThinkPad Configuration program 2 Click on the Power Management button The Power Properties window appears 3 Select the Power Mode tab...

Page 120: ...2 Click on the Power Management button Three buttons appear on the right 3 Click on the Power Mode Settings button The Power Mode Settings window appears 4 Specify the timeout value in minutes in the...

Page 121: ...able Hibernation If you have already created a hibernation file this button appears in gray and you cannot click on it The Enable Hibernation subwindow appears 5 Click on Create Now 6 Click on Close t...

Page 122: ...ng to the instructions in page 107 Attached devices such as a printer or serial device stop running when the computer enters suspend mode When you resume normal operation the output might differ from...

Page 123: ...might also turn off If the computer is powered with battery power it turns power off to the PC Card and communication stops for communication PC Cards it stays in suspend mode longer If communication...

Page 124: ...on the Power Management button 2 Click on the Suspend Resume options button then select the Resume on incoming call option For DOS Enter PS2 RI E Considerations for Hibernation Mode Consider the follo...

Page 125: ...ot enter hibernation mode if it is using one of the following IBM PC Cards IBM 28 8 14 4 Data FAX Modem IBM PCMCIA Data FAX Modem IBM High Speed PCMCIA Data FAX Modem IBM 3270 Emulation Credit Card Ad...

Page 126: ...PM is automatically installed in your computer If you are using DOS APM is automatically installed in your computer To verify that the computer has installed APM correctly type power at the command pr...

Page 127: ...ntinuing System Information Computer MS DOS System Display MagicGraph128XD 8 6 256 small font Mouse Microsoft or IBM PS 2 Does MS DOS System with APM appear for the item Computer Yes APM is already in...

Page 128: ...APM effective Using Other Battery Saving Methods Another battery saving method is to decrease the LCD brightness You can use the ThinkPad Configuration program to decrease the brightness of the LCD by...

Page 129: ...ollows 1 Power off your computer 2 Close the LCD and turn the computer over 3 Pull the battery pack lock upward 1 and slide it toward the rear of the computer 2 1 2 4 Using the notch 3 beside the batt...

Page 130: ...urn the computer over again then open the LCD You have finished replacing the battery pack Note You can replace the battery when the computer is in hibernation mode You cannot replace in when the comp...

Page 131: ...w to display your personal information such as your name or address on the password prompt screen Using Passwords 112 Entering a Password 112 Setting a Password 113 Changing or Removing a Password 117...

Page 132: ...system information stored in Easy Setup and also makes your computer tamper resistant Entering a Password Once you set a password a password prompt appears at the top left corner of the screen This p...

Page 133: ...t your password or recover data from the hard disk You have to take your computer to an IBM authorized reseller or an IBM marketing representative to have the hard disk or the system board replaced Pr...

Page 134: ...pervisor Selecting this icon displays a submenu for setting the power on password Selecting this icon displays a submenu for setting the hard disk drive HDD password Selecting this icon displays a sub...

Page 135: ...u can type a maximum of 7 random characters using a combination of letters A to Z and numbers 0 to 9 Uppercase and lowercase letters for example A and a are treated as the same characters If you type...

Page 136: ...ss Enter again Your password is set Note The following submenu appears if you are setting the hard disk or the supervisor password reminding you to write down the password on a piece of paper and to k...

Page 137: ...or a Power On Password or HDD Password 1 Turn off the computer and wait at least 5 seconds then turn on the computer The password prompt appears To change the password go to the next step To remove th...

Page 138: ...The following submenu appears and system starts You have changed your password Skip the remaining steps 5 Type your current password and press the Spacebar Note Write down the password on a piece of...

Page 139: ...removed your password For a Supervisor Password 1 Start Easy Setup a Press and hold F1 then turn on the computer b Hold F1 until the password prompt appears 2 Enter the supervisor password The Easy S...

Page 140: ...or To change the password go to the next step To remove the password go to step 10 on page 121 5 Enter the current password and press the Spacebar 6 Type the new password then press the Enter 120 IBM...

Page 141: ...er restarts Skip the remaining steps 10 Enter the current password and press the Spacebar 11 Press Enter twice 12 Click on Exit 13 Select Restart The supervisor password has been removed Your computer...

Page 142: ...word prompt appears 2 Enter the supervisor password The Easy Setup menu appears 3 Select Password on the menu 4 Select Power on on the menu 5 Type the supervisor password then press Spacebar 6 Press E...

Page 143: ...when identical computers are being used in your location or to deter theft A personalized password prompt screen consists of two parts the personal data area 1 and the background bitmap area 2 ThinkP...

Page 144: ...command 3 Insert the backup copy of the DOS Personalization Utility Diskette into the diskette drive 4 Open the Personalization Editor a Click on Start b Move the cursor to Programs ThinkPad then cli...

Page 145: ...7 Draw an image or color the background Your bitmap size must be 160 by 100 pels To change the size click on Image and then Attributes Specify a Width of 160 Height of 100 and set Unit to pels 8 Sele...

Page 146: ...ored turn off the computer 14 Set your password if you have not set yet Click on Help for more information The information that you typed is displayed the next time you power on Delete a Personalizati...

Page 147: ...to the keyhole 1 on the side of the computer then secure the chain on the lock to a secure stationary object 1 Note You are responsible for evaluating selecting and implementing the locking devices a...

Page 148: ...Using Locks 128 IBM ThinkPad 380XD 385XD User s Guide...

Page 149: ...ms 147 An Indicator Problem 148 Battery Problems 148 CD ROM Drive Problems 149 Infrared Communication Problems 150 A Universal Serial Bus USB Problem 151 PC Card Problems 151 A Printer Problem 155 Ext...

Page 150: ...tation LCD Infrared Serial Note You can open the ThinkPad Configuration program by clicking on the lower right part of the screen on the Windows 95 taskbar in the system tray My screen keeps blanking...

Page 151: ...should be able to use it immediately without changing any settings After your infrared port is enabled you should be able to use it as a communications port If it does not work properly you might have...

Page 152: ...en you power on or reboot the computer with an external mouse is attached When you want to enable the TrackPoint remove the external mouse then reboot the computer Note You can set up the TrackPoint m...

Page 153: ...the external monitor if the Windows Plug and Play feature does not detect it Do as follows 1 Double click on My Computer Control Panel then Display 2 Click on the Properties button Display Properties...

Page 154: ...rnation See the Using the Power Management Modes on page 93 for more detailed information about power management features How do I load a different operating system on this machine Or Where do I get T...

Page 155: ...hibernation is not supported If the COM port does not work even if you have set it up correctly with the ThinkPad Configuration program do as follows 1 Open System Setup 2 Select Hardware Manager 3 Se...

Page 156: ...oubleshooting Charts on page 137 2 If you can t solve the problem run the test and make sure the hardware and the device drivers are OK Testing Your Computer on page 163 3 Note the error code and have...

Page 157: ...t Page Error codes or screen messages 138 No error codes or screen messages 142 Input problems 143 Suspend or hibernation problems 144 LCD problems 147 An indicator problem 148 Battery problems 148 CD...

Page 158: ...he Reset icon 5 Is an operating system installed Yes Go to step 7 No Install the operating system in your computer 6 After you install the operating system turn off the computer 7 Turn on the computer...

Page 159: ...mputer and power off all attached devices Power on the computer first then power on the attached devices If you still have a problem do the following If an external keyboard is connected do the follow...

Page 160: ...ervisor password is set Type the correct password and press Enter to use the computer see page 113 If the power on password is not accepted a supervisor password might have been set Type the superviso...

Page 161: ...480 resolution VGA mode the screen image might look slightly distorted or might appear smaller than the display size This is to maintain compatibility with the other DOS applications To expand the scr...

Page 162: ...The screen is blank and you can t hear any beeps Note If you are using an external display go to External Monitor Problems on page 155 If a power on password is set press any key to display the power...

Page 163: ...omputer is turned on or after it resumes normal operation The pointer may drift when you are not using the TrackPoint III during normal operation This is a normal characteristic of the TrackPoint III...

Page 164: ...computer enters suspend mode automatically The computer enters suspend mode automatically when the processor temperature reaches a certain level This is not a defect The computer enters suspend mode...

Page 165: ...resolution value Your computer does not enter suspend or hibernation mode Check if the suspend or hibernation mode is disabled If you are using the AC Adapter and your computer is connected to a netw...

Page 166: ...e using one of the IBM communication PC Cards To enter hibernation mode stop the communication program and then remove the PC Card or turn off power on the PC Card slot using the Control Panel For Win...

Page 167: ...perties For Windows NT Click on Advanced 4 Make sure that the setting in the next window is correct 5 Click on OK Incorrect characters appear on the screen Did you install the operating system or appl...

Page 168: ...he computer 3 Connect the AC Adapter to the computer and let it charge If the battery pack cannot be fully charged in 24 hours use a new battery pack Your computer shuts down before the battery status...

Page 169: ...puter serviced The CD ROM tray does not open even if you press the CD ROM eject button Insert a pin into the CD ROM emergency eject hole and eject the CD ROM tray The compact disc cannot be read Make...

Page 170: ...computer and a communicating device Make sure that The distance and angle between your computer and the device is within the set range The communication speeds are the same There are no other devices...

Page 171: ...Refer to Testing Your Computer on page 163 and run the diagnostic test for the USB port PC Card Problems Problem Action The PC Card shows Ready but it does not work correctly Make sure that The syste...

Page 172: ...t 9 Add a check mark to the Use flow control by clicking on the box and make sure that the Hardware RTS CTS is selected 10 Close the window by clicking on OK 11 Return to the Modem Properties window b...

Page 173: ...t Configured message is shown Make sure that The PC Card enabler is installed Refer to the manuals supplied with your PC Card If the PC Card is not a modem ATA flash or SRAM card you have the proper c...

Page 174: ...and Play then click on OK 6 Click on OK in the next window 7 Remove the ATA PC Card and then reinstall it Now you can use the ATA PC Card If the PC Card is installed and configured but does not work...

Page 175: ...till does not work run the tests described in the printer manual If the tests show that the printer is OK have the computer serviced External Monitor Problems Problem Action The external monitor is bl...

Page 176: ...able or distorted Make sure that The ThinkPad display driver is installed correctly by doing the following 1 Click on Start and move the cursor to Settings and Control Panel 2 Click on Control Panel a...

Page 177: ...n or resume operation Make sure that The AC Adapter is connected to the port replicator The power on indicator of the port replicator is on The computer is securely attached to the port replicator If...

Page 178: ...move the cursor to Settings and Control Panel Then click on Control Panel and double click on System 5 Click on the Device Manager tab and double click on System Device and PCI Bus 6 Click on the Sett...

Page 179: ...t work Make sure that The option is designed for your computer The option was installed following to the instructions supplied with the option or this book Other installed options or cables are not lo...

Page 180: ...art the ThinkPad Configuration program 2 Click on Serial Port 3 Select Enable 4 Click on Device Manager 5 Set up the port in the Device Manager window 6 Click on OK For Windows NT 1 Start the ThinkPad...

Page 181: ...with the application If these items are correct and you still have a problem contact your place of purchase or the service representative for help You cannot install OS 2 Warp See the online book An...

Page 182: ...pen The computer does not start from a diskette Make sure that the startup sequence in Easy Setup is set so that the computer boots from the diskette drive see page 28 Performance degrades when the co...

Page 183: ...on the computer to start Easy Setup Hold F1 until the Easy Setup menu appears Date Time Password Easy Setup Start up Test Restart Config BIOS part number Date System unit serial number System board se...

Page 184: ...it Restart Start SystemBoard Memory Display HDD Parallel PCMCIA 1 FDD 1 FDD 2 PCMCIA 2 Serial Audio Infrared USB 2 USB 1 CDROM If you cannot go to the next menu have the computer serviced If an X appe...

Page 185: ...system to what it was at the time of purchase and if you are using Windows 95 use the Recovery CD Using the Diskette Factory To recover a particular device driver or utility create the backup diskette...

Page 186: ...ick on the diskette group for the backup copy you want to create Then click on Build You need to create all the diskettes for each group Note You need blank diskettes The number of diskettes required...

Page 187: ...values You should back up your personal files before you use this CD 1 Insert the Recovery CD Boot Diskette into the diskette drive 2 Turn on or restart the computer Your hard disk is formatted 3 Inse...

Page 188: ...Recovering Lost or Damaged Software 168 IBM ThinkPad 380XD 385XD User s Guide...

Page 189: ...v 174 Getting Help around the World 174 Fax Information 175 Electronic Support Services 175 Purchasing Additional Services 177 Enhanced PC Support Line 177 Client Support Line 178 Network and Server S...

Page 190: ...or messages can help identify which service action is required and help the service representative provide quick and efficient service Use the record sheet on page 172 About Your Warranty During the w...

Page 191: ...B Hard Disk Drive Battery Pack Identification Numbers The serial number label is on the bottom of your computer Write down the machine Type and the serial number S N in the following box Serial number...

Page 192: ...nt problem Error code The operating system and its version number if available Application programs running at the time of the problem Problem symptom Describe the problem more specifically Can the sy...

Page 193: ...l charge through the IBM PC Support Line Experienced technical support representatives will be on hand to assist you in answering any questions you might have such as How to set up your computer How t...

Page 194: ...is available at no additional charge during the limited warranty period Most computers can be repaired the day that it arrives at the IBM repair location Support personnel first try to solve your pro...

Page 195: ...an call the IBM PC Company Automated Fax System 24 hours a day 7 days a week Follow the recorded instructions and the information that you request will be sent your fax machine To access the IBM PC Co...

Page 196: ...ump command type IBM and select PC Product Support America Online Use the Go to keyword IBM You can also contact us on the Internet for answers to your technical support questions When you link to our...

Page 197: ...uters and IBM or non IBM options operating systems and application programs on the supported products list This service includes technical support for the following Installing and configuring your out...

Page 198: ...operating systems This line also supports the many popular non IBM adapters and network interface cards This service includes technical support for the following Installing and configuring client work...

Page 199: ...keting representative For more information on how to purchase the Support Line Services In the U S call 1 800 772 2227 In Canada call 1 800 465 7999 In other countries contact your IBM reseller or IBM...

Page 200: ...to customers who report a DOS or OS 2 problem for which there is or will be a corrective program Getting Update Diskettes You can obtain update diskettes from IBM PC Company BBS refer to page 175 IBM...

Page 201: ...MB and 96 MB 32 MB and 96 MB Hard disk drive 3 2 GB 4 0 GB 5 1 GB CD ROM drive 10X 24X 10X 24X 10X 24X Diskette drive 1 44 MB 3 mode 1 44 MB 3 mode 1 44 MB 3 mode Display 12 1 inch SVGA HPA up to 16M...

Page 202: ...44 MB 3 mode 1 44 MB 3 mode Display 12 1 inch SVGA HPA up to 16M colors 12 1 inch SVGA HPA up to 16M colors Audio CS4237B CS4237B Infrared ports 4 Mbps 4 Mbps Universal serial bus Yes Yes CardBus ZV Y...

Page 203: ...tive humidity Operating with no diskette in the drive 8 to 95 Operating with a diskette in the drive 8 to 80 Maximum altitude 3048 m 10 000 ft in unpressurized conditions Maximum temperature at 3048 m...

Page 204: ...d Trinidad West Indies United States of America Venezuela 13H5267 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China...

Page 205: ...Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela 76H3518 Austria Belgium Bulgaria Czech Republic Egypt Finland France Germany Greece Hungary Iceland Indonesia Macao Neth...

Page 206: ...and Specifications Note The grounded adapter is required for full MPRII compliance If a 3 pin power cord came with your computer see Safety Information on page viii 186 IBM ThinkPad 380XD 385XD User...

Page 207: ...upgrade Some of these transactions called Net Priced transactions may include additional parts and associated replacement parts that are provided on an exchange basis All removed parts become the pro...

Page 208: ...T PERIOD In Canada warranties include both warranties and conditions Some jurisdictions do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you Limi...

Page 209: ...cations covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to the IBM Director of Licensi...

Page 210: ...s Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is c...

Page 211: ...riques pour les appareils num riques telles que prescrites par le R glement sur le brouillage radio lectrique tabli par le minist re des Communications du Canada European Community Directive Conforman...

Page 212: ...Electronic Emission Notice 192 IBM ThinkPad 380XD 385XD User s Guide...

Page 213: ...ss method in which a program or programs records with little or no operator action BIOS Basic Input Output System Microcode that contains such basic hardware operations as interactions with diskette d...

Page 214: ...n EIA 232D An EIA interface standard that defines the physical electronic and functional characteristics of an interface line that connects a communication device and associated workstation It uses a...

Page 215: ...units it transmits data 1 byte at a time partial suspend mode A kind of suspend mode where only a part of the system components uses power password A series of letters or numbers that you designate to...

Page 216: ...TSRs Terminate and stay resident programs memory resident programs that are loaded into memory and stay there so you can conveniently access them whenever you need to vertical expansion A video displ...

Page 217: ...installing 40 diskette standards 182 display problems 147 switching using Fn key 13 drive in use indicator 9 E Easy Setup changing drive startup sequence 28 knowing your configuration 26 setting date...

Page 218: ...keyboard external attaching 50 location 5 problems 143 specifications 182 keyboard mouse connector 50 L LCD location 5 problems 56 147 using 52 locations 2 7 lock mechanical 127 using 127 low battery...

Page 219: ...cator attaching 80 detaching 84 problems 157 using 80 POST error prompt 138 power command 106 power cords 184 power management hibernation mode 94 standby mode 93 suspend mode 93 power mode switching...

Page 220: ...CardWorks 72 supervisor password 112 suspend mode considerations 102 Fn key function using 13 problems 144 suspend mode continued timer 99 suspend mode indicator 9 SVGA monitor 52 system status indica...

Page 221: ...Index V volume control location 5 W warranty extensions and upgrades 179 product 187 service international 174 weight machine specifications 182 Wizard button for CardWorks 68 Index 201...

Page 222: ...IBM Part Number 05L2143 Printed in the United States of America 5L2143...

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