IBM System x3400 Type 7975, Installation Manual

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Table 7. Abbreviated list of POST error codes (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1962 A drive does not contain a valid boot sector.
1. Make sure that a bootable operating
system is installed.
2. Run the hard disk drive diagnostic tests
(see “Running the diagnostic programs”
in the Problem Determination and
Service Guide on the IBM System x3400
Documentation CD).
3. Reseat the following components,
depending on the server model:
v
Hot-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
v
Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
4. Replace the following components one at
a time, depending on the server model,
in the order shown, restarting the server
each time:
v
Hot-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SAS/SATA backplane
v
Simple-swap and non-hot-swap
models:
a. Hard disk drive
b. Hard disk drive cable
c. SATA backplate
5. (Trained service technician only) Replace
the system board.
8603 Pointing-device error.
1. Reseat the pointing device.
2. Replace the following components one at
a time, in the order shown, restarting the
server each time:
a. Pointing device
b. (Trained service technician only)
System board
Chapter 5. Solving problems
75