The IBM Tape Diagnostic Tool (ITDT) is a command-line utility. Start it by entering the executable command from the directory where the tool is located. The Help
feature gives a brief explanation of each function and shows the required syntax.
The IBM Tape Diagnostic Tool (ITDT) is a GUI version for Microsoft Windows. Microsoft Windows XP and Microsoft Windows Server 2003 (IX86, 32-bit) are
supported.
Note: Be sure that you have the most current version of ITDT if you are updating firmware on a recent drive type. Before ITDT is used, verify that your library host operating
system is at the latest released level. This verification ensures optimum read/write operations for diagnostic procedures.
Note: The earlier Tape Products (3580 GEN1 and GEN2, 3581, 3582, and 3583 Products) are not supported by this version of ITDT but are still supported by the older
version of ITDT v1.2.
Note: If the library has a BCR (Barcode Reader) that requires 9.00 or greater firmware, the Update function stops with an error code of "Unexpected Data" if you attempt to
downgrade the library firmware.
To download the ITDT tool and instructions for using the tool, visit
http://www-03.ibm.com/servers/storage/support/
Library logs
Select Service Library > View Library Logs to display a log history summary of errors that occurred.
The error log is displayed with sense data information. The summary can be filtered to display errors with specific sense data code types.
Click Refresh to read the log of errors from the tape library.
Click detail in the index of error messages to see more information about the error.
The information that is displayed for the error comprises:
Index
Index number in the error listing.
Date Time
Timestamp of the error.
Check Code
Library error code. Information about errors and actions to resolve the problem is listed in
Sense Key
Sense data is generated by a drive when it encounters errors. Information about sense keys is listed in
ASC/ASCQ
Additional Sense Code/Additional Sense Code Qualifiers. Information about ASC/ASCQ is listed in
Description
Description of the error.
detail
Link to more details about the error
Error codes
Error codes are used in the library and drive system to store all types of events with a unique error code and event description.
When an error occurs during operation of the library, the library stops the current operation and displays an error code on the Operator Panel. Unless otherwise noted, try
to resolve the problem by cycling power to the library and retrying the last operation.
Note: When power cycling the library, wait 10 seconds after the power is switched OFF before powering ON again.
When a library event occurs, the event is logged in to flash memory on the Library Control Board.
Web User Interface error messages
Library error codes
When a library event occurs, the event is logged in to flash memory on the Library Control Board.
The library error log can be viewed on the Web User Interface or Operator Panel. The library error log on the Web User Interface displays a log history summary of
information, warning, and error events. The log summary can be filtered to display theOperator Interventions log for a specific hardware component and specific event
levels. The log is stored in memory on the Library Control Board. When the memory buffer is full, new events overwrite the oldest events. The log is not cleared from
memory when power is turned OFF. The information that is displayed in the Detail panel for the selected operator intervention event consists of:
Index number of the event
Date the event occurred
Time the event occurred
Unit in the library where the event occurred
Event level
Description of the event
The library error log on the Operator Panel lists all the library error messages in the order in which they occurred, starting with the most recent at the top. To view the
library error logs using the Web User Interface or Operator Panel, see
.
Table 1
describes the library error codes.
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TS2900 Tape Autoloader
Summary of Contents for System Storage TS2900
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