IBM System Storage N3700 Hardware And Service Manual Download Page 1

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IBM

System

Storage

series

N3700

Hardware

and

Service

Guide

GA32-0515-03

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Summary of Contents for System Storage N3700

Page 1: ...IBM System Storage N series N3700 Hardware and Service Guide GA32 0515 03...

Page 2: ......

Page 3: ...IBM System Storage N series N3700 Hardware and Service Guide GA32 0515 03...

Page 4: ...he general information in Notices on page 65 Fourth Edition September 2006 Copyright International Business Machines Corporation 2005 2006 All rights reserved US Government Users Restricted Rights Use...

Page 5: ...or data v Caution notices on page v These statements indicate situations that can be potentially hazardous to you v Danger notices These statements indicate situations that can be potentially lethal o...

Page 6: ...overs unless instructed otherwise in the installation and configuration procedures v Connect and disconnect cables as described below when installing moving or opening covers on this product or attach...

Page 7: ...e caution notices CAUTION This product is equipped with a 3 wire two conductors and ground power cable and plug Use this power cable with a properly grounded electrical outlet to avoid electrical shoc...

Page 8: ...1 power levels For this reason never look into the end of an optical fiber cable or open receptacle Attention In the United States use only SFP or GBIC optical transceivers that comply with the FDA ra...

Page 9: ...in a different rack cabinet CAUTION v Do not install a unit in a rack where the internal rack ambient temperatures will exceed the manufacturer s recommended ambient temperature for all your rack moun...

Page 10: ...ces shelves drawers doors and cables are secure Ensure that the four leveling pads are raised to their highest position Ensure that there is no stabilizer bracket installed on the rack cabinet during...

Page 11: ...n framework available to customers for the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to...

Page 12: ...ery available prior to your call For Taiwan Cable warning WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known...

Page 13: ...rs and operating systems xxi Firmware updates xxi Fire suppression systems xxi Conventions and terminology used in this document xxi Terminology xxii Command conventions xxii Formatting conventions xx...

Page 14: ...Interpreting Fibre Channel disk LEDs 23 Monitoring the CPU module 23 Location of LEDs on the CPU module 23 Interpreting Ethernet LEDs on an N3700 storage system 24 Interpreting Fibre Channel LEDs on...

Page 15: ...Appendix C Parts list for the N3700 59 Subassemblies and parts 59 Hard disk drives 59 Cables and connectors 60 Power cords 60 Appendix D IBM System Storage N series documentation 61 N7600 and N7800 s...

Page 16: ...warning statement 70 Japan VCCI Class A ITE Electronic Emission Statement 70 Korean Class A Electronic Emission Statement 70 Power cords 70 Index 73 xiv IBM System Storage N series N3700 Hardware and...

Page 17: ...fault conditions 20 6 Power supply LED location 22 7 Fibre Channel disk LEDs 23 8 Ethernet and Fibre Channel LEDs 24 9 CPU module contents 29 10 Cam mechanism 31 11 CompactFlash card 32 12 Battery ho...

Page 18: ...xvi IBM System Storage N series N3700 Hardware and Service Guide...

Page 19: ...22 11 Fibre Channel disk LED interpretation 23 12 Ethernet LED interpretation 24 13 Fibre Channel LED interpretation 24 14 CompactFlash card testing options 39 15 Corrective action documentation 43 1...

Page 20: ...xviii IBM System Storage N series N3700 Hardware and Service Guide...

Page 21: ...n be found at the following Web site www ibm com storage nas How this document is organized This document contains the following chapters v Chapter 1 Preparing for the installation on page 1 provides...

Page 22: ...o make sure that the system is turned on v Use the troubleshooting information in your system documentation and use the diagnostic tools that come with your system v Refer to the IBM Support Web site...

Page 23: ...ollowing Web site www ibm com storage support nas Note If you do not see new changes on the Web site you are running the latest level of firmware Verify that the latest level of firmware is installed...

Page 24: ...encases a fan power supply unit or a disk v Disk applies to any hard disk drive v Disk shelf or expansion unit refers to any shelf or expansion unit containing hard disk drives v ESH2 refers to the c...

Page 25: ...oard might not be labeled exactly as they are in this guide What is in this guide What it means hyphen Used to separate individual keys For example Ctrl D means holding down the Ctrl key while pressin...

Page 26: ...International Business Machines Corporation Information Development Dept GZW 9000 South Rita Road Tucson AZ 85744 0001 U S A xxiv IBM System Storage N series N3700 Hardware and Service Guide...

Page 27: ...bre Channel connectors In general these are N3700 systems that shipped after January 31 2006 Regardless of the CPU module design all N3700 storage systems offer the same functionality Field repairs or...

Page 28: ...for your version of Data ONTAP if applicable v IBM System Storage N series Data ONTAP Cluster Installation and Administration Guide or IBM System Storage N series Data ONTAP Active Active Configuratio...

Page 29: ...on your system unit cover or on a metal table Take additional care when handling devices during cold weather because heating reduces indoor humidity and increases static electricity Planning and organ...

Page 30: ...noncondensing Recommended operating temperature relative humidity range 40 to 55 Maximum wet bulb temperature 28 C 82 F Maximum altitude 3050 m 10 000 ft Acoustic level 56 4 dBA 23 C 5 64 bels 23 C E...

Page 31: ...it matches the ID specified on its label v Always install the expansion units fully loaded Do not remove the disk drives or drive blank covers to reduce the weight v For information on grounding expan...

Page 32: ...source Yes Connecting your N3700 storage system to a power source on page 8 or the Installation and Setup Instructions for your storage system 5 Configure the system Yes The IBM System Storage N seri...

Page 33: ...les to a radius of less than 38 mm 1 5 in v Do not put excess weight on the cable at the connection point Be sure that the cable is well supported CAUTION Data processing environments can contain equi...

Page 34: ...information about the differences between the early and current N3700 CPU module designs see Understanding the differences between early and current N3700 CPU modules on page 1 Connecting your N3700 s...

Page 35: ...ables see the following Web site www ibm com storage support nas Connecting your N3700 storage system to an ASCII terminal console The ASCII terminal console enables you to monitor the boot process he...

Page 36: ...em complete the following steps 1 Use the following communications parameters Table 5 Communication parameters Parameter Setting Baud 9600 Data bit 8 Parity None Stop bits 1 Flow control None Note See...

Page 37: ...page 14 Attention If you have a dual controller N3700 2863 A20 assign disks to each node using the Disk ownership worksheet on page 13 System setup information worksheet You need the following inform...

Page 38: ...parity disk and one spare disk Node B owns disks 0b 16 0b 18 and 0b 20 and Node A owns disks 0b 17 0b 19 and 0b 21 The balance of the disks are unowned If you add storage to your N3700 storage system...

Page 39: ...k 0b 32 SES disk 1 0b 17 SES disk 0b 33 SES disk 2 0b 18 0b 34 3 0b 19 0b 35 4 0b 20 0b 36 5 0b 21 0b 37 6 0b 22 0b 38 7 0b 23 0b 39 8 0b 24 0b 40 9 0b 25 0b 41 10 0b 26 0b 42 11 0b 27 0b 43 12 0b 28...

Page 40: ...disk shelves if applicable and then to the N3700 storage system Result The system begins to boot and stops at the first installation question which is displayed on each node s console window Please en...

Page 41: ...license Note Active active configurations clustering must be licensed on both nodes b Add any missing licenses by entering the following command for each missing license license add xxxx where xxxx is...

Page 42: ...Do you want to configure virtual network interfaces n n Please enter the IP address for Network Interface e0a 172 22 6 165 Please enter the netmask for Network Interface e0a 255 255 255 0 Should inter...

Page 43: ...current CPU module design you must plug an SFP module into port C before cabling or terminating it Port C is the leftmost port on the bottom CPU module Fibre Channel port C does not support mixed ini...

Page 44: ...ID 0084165671 n3700b System Serial Number 379589 n3700a slot 0 System Board Processors 2 Processor revision B2 Processor type 1250 Memory Size 1022 MB slot 0 FC Host Adapter 0b 14 Disks 952 0GB 1 shel...

Page 45: ...g the CPU module on page 23 Monitoring the front operation panel The front operation panel has five LEDs and a disk shelf ID display The LEDs indicate whether your system is functioning normally or wh...

Page 46: ...the following table to interpret the front panel LEDs on an N3700 storage system Table 9 N3700 front panel LEDs Description N3700 storage system LEDs Action item Power Activity A Status A Activity B...

Page 47: ...ng the power supply The N3700 storage system power supply has four LEDs The LEDs indicate whether the power supply or the integrated fan module is functioning normally or whether there are problems wi...

Page 48: ...y failure Off Off Off On 2 Fan failure Off Off On Off 3 No power to this PSU Off On Off On Monitoring the Fibre Channel disk The N3700 storage system Fibre Channel disk has two LEDs The LEDs indicate...

Page 49: ...On or off On SES device fault bit set On or off Flashes 3 seconds on and 1 second off Disk port isolated either port Monitoring the CPU module The CPU module has several LEDs The LEDs indicate whethe...

Page 50: ...nnel LEDs on an N3700 storage system Use the following table to interpret the Fibre Channel LEDs on the N3700 storage system CPU module Table 13 Fibre Channel LED interpretation Fault LED amber Fibre...

Page 51: ...1 Gb 2 Gb switches are set to 1 Gb 3 Check all terminate switches Last shelf in the loop must be set to On All other shelves must be set to Off 4 If Fibre Channel C port is unused install the Fibre Ch...

Page 52: ...26 IBM System Storage N series N3700 Hardware and Service Guide...

Page 53: ...the following commands as appropriate v To remove a disk that is a member of a volume enter disk fail disk_name v To remove a spare disk enter disk remove disk_name Either command causes the amber fa...

Page 54: ...load board To remove a drive blank cover or N3700 load board complete the following steps 1 Put on the antistatic ESD strap and grounding leash 2 To remove the drive blank cover or N3700 load board p...

Page 55: ...rectly above the bottom CPU module Both modules use the same cam handle to remove and install the module Attention Both modules must be in place with both bays plugged in during operation to ensure pr...

Page 56: ...tive clustered N3700 storage system determine which module is to be replaced From the partner CPU module perform a takeover operation by entering the following command cf takeover v Before removing th...

Page 57: ...mpactFlash card from the old CPU module to the replacement CPU module as described in Moving the Data ONTAP software on page 32 There are three separate cases to consider when installing a CPU module...

Page 58: ...U module by orienting the card so that the pin slots on the card engage properly with the pins inside the socket and then gently sliding the card into place until it is firmly seated in the socket Att...

Page 59: ...drained the RTC loses its time which can cause some tests to fail on startup One solution is to ignore the message and set the clock in Data ONTAP later or set the clock from within diagnostics and re...

Page 60: ...ce menu 12 Select option 5 to enter maintenance mode 13 Fix disk ownership To see all disks and the old CPU module name enter the following command disk show v 14 Reassign disk ownership by entering t...

Page 61: ...y something resembling the following node x takeover priv set advanced node x takeover disk reassign d 84166083 Disk ownership will be updated on all disks previously belonging to Filer with serial nu...

Page 62: ...rogram on page ix 5 Install the new battery by placing it into the battery housing and secure the battery housing to the CPU module using the four screws 6 Reconnect the battery wire to the CPU module...

Page 63: ...shutdown can result in data loss 3 Remove the CPU module containing the DIMM to be replaced Follow the procedure in Removing the CPU module on page 30 4 Unplug the battery pack cable from the motherb...

Page 64: ...ide of the CPU module remove the CompactFlash card Use your thumb to apply pressure to the exposed surface of the card while gently sliding the card out of the socket as shown in Figure 14 4 Install t...

Page 65: ...cing power supplies When replacing the power supply in your N3700 storage system observe the following rules v You do not need to turn off the power to the N3700 storage system when you replace one po...

Page 66: ...vers on the cam mechanism and release the power supply handle 5 Use the handle to pull the power supply out of the N3700 storage system CAUTION When removing a power supply always use two hands to sup...

Page 67: ...C power source 6 Turn on the power switch and confirm proper operation by checking the power supply LEDs See Monitoring the power supply on page 21 7 After turning on your system run diagnostics See t...

Page 68: ...42 IBM System Storage N series N3700 Hardware and Service Guide...

Page 69: ...dware guide that came with your expansion shelf Software problems See the IBM System Storage N series Data ONTAP System Administration Guide and the Data ONTAP Storage Management Guide for your versio...

Page 70: ...face e0a Should interface e0a take over a partner IP address during failover n y Please enter the IP address or interface name to be taken over by e0a 172 22 6 167 Please enter media type for e0a 100t...

Page 71: ...software bug in the firmware Contact IBM technical support and provide a log of the error If you can t get past this error boot the system using the backup firmware image RUN CFE common firmware envi...

Page 72: ...flash to memory DATA Zero and copy the data segment from flash to memory RELO Jump to the new code segment L12F Flush and enable caches MAIN Jump to the main CFE memory KMEM Initialize CRDs heap NVCL...

Page 73: ...module Environmental EMS messages The following table describes the environmental EMS messages that might appear on the system console if your N3700 storage system encounters extremes in its operatio...

Page 74: ...round the N3700 storage system LOG_ALERT Chassis temperature is too cool 372 Chassis temperature is too cool monitor shut down chassis OverTemp CRIT describe_ toohot STRING This message is issued just...

Page 75: ...700 storage system LOG_NOTICE Chassis power supply not present 394 Chassis power supply is not present monitor chassis PowerSupply degraded NOTICE ps_number reasonText INT STRING This message indicate...

Page 76: ...00 storage system boot directory etc boot netapp mips or download it from the following Web site www ibm com storage support nas 2 At the N3700 storage system CFE prompt enter one of the following com...

Page 77: ...ng the battery might reset the clock v Reseat the DIMM on the CPU module v Replace the DIMM v Call your IBM service representative to replace the CPU module CFE comes up but CERR is printed out when b...

Page 78: ...d disks why didn t Data ONTAP use them to reconstruct a failed drive The disks need to be SPARES not unowned Assign the disks as spares The battery is discharged and Data ONTAP won t boot The battery...

Page 79: ...inate switches set to OFF v If that doesn t fix it you might have a faulty shelf drive or cable Try removing items until the loop closes and then add them back until you see the failure While removing...

Page 80: ...54 IBM System Storage N series N3700 Hardware and Service Guide...

Page 81: ...drop for a particular distance in feet taken from the Radio Engineer s Handbook Table 18 110V single phase recommended conductor sizes 110V single phase 20A circuit 30A circuit 40A circuit 50A circui...

Page 82: ...56 IBM System Storage N series N3700 Hardware and Service Guide...

Page 83: ...40 V ac input FC 9003 Japan Provides power cords for Japan v 1 83 m 6 feet unshielded rated 125 V 15 A v Attached plug EL 302 JIS C3306 designed for 100 110 V ac input FC 9004 U S Six Feet 2 m Provide...

Page 84: ...y v 2 5 m 9 feet unshielded rated 250 V 10 A v Attached plug EL 502 CEI 23 16 designed for 200 240 V ac input FC 9013 North America 250 V Provides power cords for U S v 1 83 m 6 feet unshielded rated...

Page 85: ...stems 23R4608 1 GB DIMM 23R4609 Compact Flash 256MB 23R4400 N3700 Bezel 23R4610 Battery 23R4544 Redundant Power Supply AC with Fans 95P3021 N3700 Service Card 23R4335 N3700 SFP for use in Port C 23R34...

Page 86: ...RU numbers and descriptions for the N3700 Table 24 Power cord FRUs and descriptions FRU Description 23R3487 Power Cord Rack PDU 27 250V 10A C13 23R3488 Power Cord EU 2 5m 250V 10A EL 211 CEE 7 VII 23R...

Page 87: ...ary v IBM System Storage N5200 and N5500 Hardware and Service Guide GC26 7785 v IBM System Storage N5200 and N5500 Filer Installation and Setup Instructions GC26 7784 v IBM System Storage N5200 and N5...

Page 88: ...es GC26 7963 v IBM System Storage N series Data ONTAP 7 2 Active Active Configuration Guide GC26 7964 v IBM System Storage N series Data ONTAP 7 2 File Access and Protocols Management Guide GC26 7965...

Page 89: ...P 7 1 Upgrade Guide GC26 7791 v IBM System Storage N series Data ONTAP 7 1 Block Access Management Guide for iSCSI FCP GA32 0528 v IBM System Storage N series Data ONTAP 7 1 System Administration Guid...

Page 90: ...anty In 29 Languages GC26 7987 00 v IBM Statement of Limited Warranty Customer Notice G550 0423 00 17R8112 v IBM Storage Solution Rack 2101 Model 200 Installation and Service Guide SY27 7622 64 IBM Sy...

Page 91: ...TION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some state...

Page 92: ...p the Network Appliance logo the bolt design NetApp the Network Appliance Company Data ONTAP DataFabric FAServer FilerView MultiStore NearStore NetCache SecureShare SnapManager SnapMirror SnapMover Sn...

Page 93: ...e variable read rate Actual speeds vary and are often less than the maximum possible When referring to processor storage real and virtual storage or channel volume KB stands for approximately 1000 byt...

Page 94: ...l interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A Emission Compliance Statement This Class A digi...

Page 95: ...em Deutschen EMVG das EG Konformit tszeichen CE zu f hren Verantwortlich f r die Konformit tserkl rung nach Paragraph 5 des EMVG ist die IBM Deutschland Informationssysteme GmbH 70548 Stuttgart Inform...

Page 96: ...by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord...

Page 97: ...d set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed IBM power cords for a specific country or...

Page 98: ...72 IBM System Storage N series N3700 Hardware and Service Guide...

Page 99: ...sons for removing a 29 removing a 30 replacement of a 28 D danger notices iii Data ONTAP 7 1 documentation 63 Data ONTAP 7 1 gateway library 62 Data ONTAP 7 2 documentation 62 Data ONTAP 7 2 gateway l...

Page 100: ...U module 23 disks 22 Ethernet 23 front operation panel 19 N3700 storage system Fibre Channel 23 power supply 21 license patents 65 licensing address 65 Web address 65 load board 8 installation of 28 r...

Page 101: ...over 28 load board 28 power supplies 40 replacement of CompactFlash card 38 CPU module 28 disks 27 N3700 storage system devices 27 replacement of continued power supplies 39 SDRAM DIMM 37 requirements...

Page 102: ...76 IBM System Storage N series N3700 Hardware and Service Guide...

Page 103: ...curate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks h h h h h Please tell us how we can improve this book Thank yo...

Page 104: ...Development Dept GZW 9000 South Rita Road Tuscon AZ U S A 85744 0001 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

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