IBM ScrollPoint, User Manual

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Step 2: Preparing for the Call
To assist the technical support representative,
have available as much of the following
information as possible:
1. Computer manufacturer and computer model
2. Option name: ScrollPoint Mouse
3. Proof of purchase
4. Exact wording of the error message (if any)
5. Description of the problem
6. Hardware and software configuration
information for your system
If possible, be at your computer. Your technical
support representative might want to walk you
through the problem during the call.
Step 3: Placing the Call to IBM
Technical support is available during the warranty
period to answer any questions about your new
IBM option. Response time will vary depending
on the number and nature of calls received.
Marketing, installation, and configuration support
will be withdrawn from the PC Company
HelpCenter 90 days after the option has been
withdrawn from marketing.
If you call 90 days or more after the date of
withdrawal or after your warranty has expired,
you might be charged a fee. Additional support
is available through the IBM PC Company
Automated fax system, the PC Company Web
page, the PC Company Electronic B ulletin Board
System, and HelpWare offerings.
For the support telephone number and support
hours by country, refer to the following table or
to the enclosed technical support insert. If
number is not provided, contact your IBM
reseller or IBM marketing representative.
Part 2: Appendices 2-3