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IBM RS/6000 Enterprise Server M80, User Manual

The IBM RS/6000 Enterprise Server M80 is a powerful and reliable server designed for high-performance computing. For detailed setup instructions and troubleshooting tips, download the free user manual from manualshive.com. Gain valuable insights into maximizing the potential of your server with this comprehensive manual.

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Run Diagnostics .

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. 136

Run Error Log Analysis

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Run Exercisers .

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Exerciser Commands (Cmd) .

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Acronyms .

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Memory Exerciser

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Save or Restore Hardware Management Policies .

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Save or Restore Service Processor Configuration .

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SCSI BUS Analyzer .

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SCSI Device Identification and Removal .

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SCSI Tape Drive Service Aid .

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Spare Sector Availability .

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SSA Service Aid .

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. 141

Update Disk-Based Diagnostics .

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. 141

Update System or Service Processor Flash .

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Update System Flash .

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7135 RAIDiant Array Service Aid

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7318 Serial Communications Network Server Service Aid .

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Chapter 7. Using the System Verification Procedure .

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. 145

Step 1. Considerations before Running This Procedure .

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. 145

Step 2. Loading the Diagnostics.

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. 145

Step 3. Running System Verification .

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Step 4. Additional System Verification .

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Step 5. Stopping the Diagnostics

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Chapter 8. Hardware Problem Determination

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Problem Determination Using the Standalone or Online Diagnostics .

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. 149

Step 1. Considerations before Running This Procedure .

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Step 2 .

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Step 3 .

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. 149

Step 4 .

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. 150

Step 5 .

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. 150

Step 6 .

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Step 7 .

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Step 8 .

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Step 9 .

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Step 10 .

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Step 11 .

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Step 12 .

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Step 13 .

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Step 14 .

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Step 15 .

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Step 16 .

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Step 17 .

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. 154

Problem Determination When Unable to Load Diagnostics .

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. 154

Step 1. Considerations before Running This Procedure .

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Step 2 .

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Step 3 .

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Step 4 .

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viii

User’s Guide

Summary of Contents for RS/6000 Enterprise Server M80

Page 1: ...RS 6000 44P Series Model 270 User s Guide SA38 0573 02 IBM...

Page 2: ...ments to Publications Department Internal Zip 9561 11400 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any informatio...

Page 3: ...ard 2 Mouse 2 Operator Panel 2 Input Output Ports 2 Security Features 2 Front View 3 Operator Panel 4 Rear View 5 Chapter 2 Using the 44P Series Model 270 7 Starting the System Unit 7 Stopping the Sys...

Page 4: ...w of the 12 24GB 4mm Tape Drive 30 Using the 12 24GB 4mm Tape Drive 30 Operating Recommendations 30 12 24 GB 4 mm Tape Cartridge Types 31 Tape Cartridge Compatibility 31 4 mm Tape Write Density Settin...

Page 5: ...ration 63 Service Processor Reboot Restart Policy Controls 63 Processor Boot Time Deconfiguration CPU Repeat Gard 63 Processor Run Time Deconfiguration CPU Gard 64 Memory Boot Time Deconfiguration Mem...

Page 6: ...Selecting a Console Display 107 Identifying the Terminal Type to the Diagnostics Programs 107 Undefined Terminal Types 108 Resetting the Terminal 108 Running Standalone Diagnostics 108 Running Online...

Page 7: ...ode Level 126 Display or Change Bootlist 126 Display or Change Diagnostic Run Time Options 126 Display Previous Diagnostic Results 127 Display Resource Attributes 127 Display Service Hints 128 Display...

Page 8: ...apter 7 Using the System Verification Procedure 145 Step 1 Considerations before Running This Procedure 145 Step 2 Loading the Diagnostics 145 Step 3 Running System Verification 146 Step 4 Additional...

Page 9: ...tes 166 Additional Keyboard Attributes 167 Additional Printer Attributes 168 Appendix E Modem Configurations 169 Sample Modem Configuration Files 169 Configuration File Selection 169 Examples for Usin...

Page 10: ...x User s Guide...

Page 11: ...ace hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to preven...

Page 12: ...J for Class 1 laser products Elsewhere the drive is certified to conform to the requirements of the International Electrotechnical Commission IEC 825 1st edition 1984 and CENELEC EN 60 825 1991 for Cl...

Page 13: ...es or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish proc...

Page 14: ...xiv User s Guide...

Page 15: ...lowing publications provide additional information about your system unit v The System Unit Safety Information Guide order number SA23 2652 contains translations of safety information used throughout...

Page 16: ...demarks The following terms are trademarks of International Business Machines Corporation in the United States other countries or both v AIX v IBM v PowerPC Reference Platfrom v RS 6000 xvi User s Gui...

Page 17: ...sors running at a minimum of 375 MHz Higher processor speeds are available Memory v 256 MB minimum to 16 GB maximum v Up to two memory cards with 16 DIMMs each DIMM must be installed in matched pairs...

Page 18: ...D diagnostics display v Power and Reset buttons Input Output Ports v 25 pin Parallel v 9 pin Serial 2 v 8 pin Tablet v Keyboard v Mouse v Ultra2 SCSI LVD v 10Base5 Ethernet v 10 100BaseTX Ethernet v A...

Page 19: ...Front View Operator Panel CD ROM Drive Diskette Drive Disk Drives Chapter 1 Introducing the System 3...

Page 20: ...n the event of a hardware problem 2 Reset Switch Function depends upon the operating system 6 Headphone Jack For connecting audio headphones 3 Power On LED Glows when system unit is on 7 Microphone Re...

Page 21: ...connecting a parallel printer or other parallel devices 4 10Base5 Ethernet Port For attaching your computer to an Ethernet thick connection or Ethernet thin connection using an optional transceiver th...

Page 22: ...6 User s Guide...

Page 23: ...comes on and the system starts a POST power on self test During POST progress codes display in the operator panel display 5 If the Power On LED does not come on and there is no indication of power wh...

Page 24: ...unit power on and off 2 Reset Switch Function depends upon the operating system 3 Power On LED Glows when system unit is on 4 Hard Disk Drive Status LED Glows when system unit is reading from or writ...

Page 25: ...ions depend upon the application used v Numeric keypad is arranged like a calculator to help when typing numbers On all of the keyboards you can adjust the tilt position for typing comfort To tilt the...

Page 26: ...our selection or choosing a command The precise function of your mouse depends on the software you are using The mouse has a cable that plugs into the mouse connector at the rear of the system unit Ha...

Page 27: ...e v If you are using a paper pad inspect it for wear and replace it if necessary Cleaning the Mouse Use the following steps to clean the mouse 1 Remove the retaining ring by turning it counterclockwis...

Page 28: ...ng the 3 5 Inch Diskette Drive The system unit has a 1 44 MB diskette drive installed vertically in the front The 1 44 MB diskette drive can format read and write diskettes compatible with the followi...

Page 29: ...write protect tab on the 3 5 inch diskette To locate the write protect tab turn the diskette over with the label facing down To prevent writing onto a diskette slide the write protect tab to open the...

Page 30: ...tion describes the features of the 32X SCSI 2 CD ROM Drive and provides instructions for handling the drive and CD ROM discs The CD ROM is a half high 5 25 8 bit single ended tray loading drive Its fe...

Page 31: ...ff Drive is in standby mode with or without a disc loaded Blinking green Any of the following v Drive tray is inserted The light blinks while the drive completes the initialization checkout v Drive is...

Page 32: ...on the surface v Do not store or place the compact disc in direct sunlight v Do not use benzene thinners or other cleaners to clean the compact disc v Do not bend the compact disc Other Handling Cons...

Page 33: ...tray slides out of the drive 2 Place the compact disc in the tray with the label facing up 3 Press the Load Unload button or gently push in the tray to close the tray Note Be sure that none of the ve...

Page 34: ...headphone jack provides the connection for headphones using a 3 5 mm 1 8 stereo mini plug The volume control adjusts the audio output level for the headphones General Information for the 8mm Tape Driv...

Page 35: ...des operating and error messages v Status lights that indicate When it is time to clean the tape drive When the tape is in motion When the drive is ready to accept tape motion commands Front View of t...

Page 36: ...t open the door on the data tape cartridge This door covers and protects the magnetic tape material from dirt dust and damage v Avoid touching the tape as doing so can cause loss of data v Back up any...

Page 37: ...rite Read Write Read Write Read Write Read Write 20 0 GB Read Only Read Only Read Only Read Only Read Only Read Write Read Write Setting the Write Protect Tab on 8 mm Tape Cartridges Set the write pro...

Page 38: ...been exposed to a different humidity environment or to a temperature change of 11 C or 20 F or more Place the cartridge with its container in the operating environment for as long as it has been away...

Page 39: ...status light The on and off combinations of the status lights indicate the current condition of the tape drive Each of the International Organization for Standards IOS symbols located next to a statu...

Page 40: ...f a fault or an error condition occurs press the unload button for approximately 15 seconds to reset the drive If the disturbance light still flashes after the reset contact your service representativ...

Page 41: ...rotect tab toward you and the window side of the cartridge facing up 2 Slide the tape cartridge into the opening on the front of the 8 mm tape drive until the loading mechanism pulls the cartridge int...

Page 42: ...The ready status light goes off v The read write status light flashes during the unload operation v The read write status light goes off when the cartridge is ejected from the tape drive The time requ...

Page 43: ...ng metal particle MP media and before using advanced metal evaporative AME tapes If you use MP media the LCD prompts you to clean the tape path by displaying the message MUST CLEAN More frequent clean...

Page 44: ...ading mechanism pulls it into the drive 2 After you fully insert the 8 mm cleaning cartridge into the 8mm Tape Drive the following cleaning operations are automatically performed v The cleaning tape l...

Page 45: ...v Saving and restoring system data files v Archiving important records v Distributing operating system software upgrades The drive conforms to the American National Standards Institute ANSI SCSI 2 st...

Page 46: ...to and their use causes the 12 24GB 4mm Tape Drive to report an error v Remove the tape cartridge from the tape drive when it is not in use and store the cartridge in the cartridge case v Do not open...

Page 47: ...the following European Computer Manufacturers Association ECMA standards v ECMA 139 3 81 Wide Magnetic Tape Cartridge for Information Interchange Helical Scan Recording DDS Format v ECMA 139 3 81 Wide...

Page 48: ...er device the erasure rating must be at least 3900 oersted Environmental Considerations for 12 24 GB 4 mm Data Cartridges This section describes operating and storage conditions for data cartridges in...

Page 49: ...d in Environmental Considerations for 12 24 GB 4 mm Data Cartridges on page 32 for an extended period of time Exposure to the new environment deteriorates the magnetic and physical strength of the tap...

Page 50: ...been inserted and the 12 24GB 4mm Tape Drive is ready to receive commands from the system See note 2 below On Off Off On The tape is in motion and the 12 24GB 4mm Tape Drive is running a device opera...

Page 51: ...ite protect tab towards you and the window side of the cartridge facing up 2 Slide the tape cartridge into the opening on the front of the 12 24 GB 4 mm tape drive until the loading mechanism pulls th...

Page 52: ...ation 3 The Tape Motion status light turns off when the cartridge is ejected from the tape drive The time required for a tape to rewind and unload is between 10 seconds and 1 5 minutes depending on th...

Page 53: ...atically detects an error and ejects the cleaning cartridge with the disturbance status light amber remaining on Before you load the cleaning cartridge make sure the power to the system unit is on To...

Page 54: ...nd the environmental conditions within the system Any system failure which prevents the system from returning to an operational state a fully functional AIX Operating System is reported by the Service...

Page 55: ...unctionally for a set of systems Prior to installing the Service Processor feature ensure that you have the latest levels of Service Processor microcode and system firmware You also need a properly co...

Page 56: ...transmitted to the Control Workstation through the integrated Ethernet After it has been alerted to the system failure the Control Workstation initiates actions to prepare and send the service reques...

Page 57: ...nus become available after 15 seconds For a summary of the service processor functions and the methods for invoking them see the table below Service Processor Functions Service Processor Menus ASCII t...

Page 58: ...of inactivity Return to the menus by pressing any key on the terminal local or remote Accessing Service Processor Menus Locally Service processor menus can be accessed locally by connecting an ASCII t...

Page 59: ...cessor v Power On System Allows the user to power on the system v Read VPD Image from last System Boot Displays manufacturer vital product data such as serial numbers part numbers and so on that were...

Page 60: ...ntal conditions that may be related to the failure See page 50 for an example of the System Environmental Conditions screen Privileged User Menus The following menus are available to privileged users...

Page 61: ...8 Serial Port Snoop Setup Menu 98 Return to Previous Menu 99 Exit from Menus 1 Note Unless otherwise stated in the menu responses settings become effective when a menu is exited using option 98 or 99...

Page 62: ...des the user with the capability to access all service processor functions This password is usually used by the system administrator or root user v Change General Access Password Set or change the gen...

Page 63: ...Processor System Monitoring Surveillance on page 65 for more information about surveillance v Reset Service Processor Allows the user to reinitialize the service processor v Reprogram Service Processo...

Page 64: ...r trivial A mixed case string is recommended System Power Control Menu The menu is used to set power control options SYSTEM POWER CONTROL MENU 1 Enable Disable Unattended Start Mode Currently Disabled...

Page 65: ...109 for more Online Diagnostics Enabling this option is equivalent to pressing 6 on the attached ASCII terminal or F6 on a graphics terminal while the system initialization indicators display on scree...

Page 66: ...determined number of rings If the server is already on no action is taken In either case the telephone call is not answered The caller receives no feedback that the server is powered on The Ring Indic...

Page 67: ...latest boot started v Read Service Processor Error Logs Displays error conditions detected by the service processor The time stamp in this error log is Coordinated Universal Time CUT also known as Gr...

Page 68: ...Return to Previous Menu To change the configuration select the processor number 1 The user can manually configure or deconfigure any processor regardless of failure status through this Service Process...

Page 69: ...not present are not listed A memory DIMM can be in any of the following four states Configured by system The memory DIMM is present and has not exceeded the number of failure threshold It is configur...

Page 70: ...5 v Telephone Number Setup Menu see Telephone Number Setup Menu on page 56 v Call Out Policy Setup Menu see Call Out Policy Setup Menu on page 57 v Customer Account Setup Menu see Customer Account Set...

Page 71: ...enu This menu allows you to enable and or disable the call in functions of each serial port in any combination Serial Port Selection Menu 1 Serial Port 1 Call Out Currently Disabled 2 Serial Port 2 Ca...

Page 72: ...format to which the service processor conforms Contact your service provider for the correct service center telephone number to enter here For more information about the format and catcher computers...

Page 73: ...ration center representatives need this number to make direct contact with your server for problem investigation This is also referred to as the call in phone number Call Out Policy Setup Menu This me...

Page 74: ...mation that is specific to their account Customer Account Setup Menu 1 Customer account number Currently Unassigned 2 Customer RETAIN login userid Currently Unassigned 3 Customer RETAIN login password...

Page 75: ...r fault by restarting or by not restarting See your operating system documentation for details on setting up operating system automatic restarts The default value is Yes v Enable supplemental restart...

Page 76: ...default 2 AIX default Service Processor Functions This section provides detailed information about the service processor functions The 44P Model 270 supports the functions listed in the following tabl...

Page 77: ...ure OS Termination Surveillance failure Critical EPOW reporting Checkstop Machine check Identify system by name Call In Power on via ring indicate Password security check Console mirroring Quick disco...

Page 78: ...ime after shutting down The timer is battery operated so power interruptions occurring while the server is off do not affect its accuracy Refer to the AIX shutdown t command for details on setting the...

Page 79: ...stops due to a hardware or software induced failure the service processor can initiate a reboot restart process based on the settings in the Service Processor Reboot Restart Policy Setup Menu and the...

Page 80: ...rnal recoverable error for a processor reaches a predefined threshold the firmware notifies the AIX operating system The AIX operating system migrates all software processes and interrupts to another...

Page 81: ...no heartbeats during system boot for 7 minutes it cycles the system power to attempt a reboot The maximum number of retries is set from the service processor menus If the fail condition repeats the s...

Page 82: ...ditions v System firmware surveillance failure v Operating system surveillance failure if supported by the operating system v Critical environmental failures v Restarts To enable the call out feature...

Page 83: ...remote user 4 The local user selects the option to enable console mirroring The service processor immediately begins mirroring service processor menus Note To disconnect quickly press Ctrl D on either...

Page 84: ...logs contain error conditions detected by the service processor Error Log 19991118165344 1 4B276851 CPU BIST fail detected FRUs to replace P1 C1 Press C to clear error log any other key to continue T...

Page 85: ...x2D 0x58 0x31 0x00 Press Return to Continue Service Processor Operational Phases This section provides a high level flow of the phases of the service processor Pre Standby Phase This phase is entered...

Page 86: ...is detected The Standby phase components are as follows v Modem Configuration Service processor configures the modem if installed so that incoming calls can be received or outgoing calls can be placed...

Page 87: ...s during steady state execution of the operating system v Environmental Monitoring The Service Processor monitors voltages temperatures and fan speeds on some servers v Responding to System Processor...

Page 88: ...72 User s Guide...

Page 89: ...of the initial logo screen Note the version number processor upgrades may require a specified version of firmware to be installed in your system unit Update System Firmware is an option under the Uti...

Page 90: ...ify the boot sequence access the Open Firmware command prompt and work with other options Go to Multiboot on page 76 Utilities Enables you to set and remove passwords enable the unattended start mode...

Page 91: ...You can also select an icon by clicking on it with your left mouse button To leave the current screen either press the Esc key or select the Exit icon Config By selecting this icon you can view inform...

Page 92: ...u to view and set various options regarding the operating system and boot devices Memory Card slot 1 Module Slot 2 size 128MB Memory Card slot 1 Module Slot 1 size 128MB Device Name PowerPC POWER3 375...

Page 93: ...message saying that no operating system is installed then the system information in nonvolatile storage may have been lost This situation can occur if the battery has been removed To correct this situ...

Page 94: ...oot list back to the default values click on Default If you change your startup sequence you must be extremely careful when performing write operations for example copying saving or formatting You can...

Page 95: ...assword Enables you to set password protection for turning on the system unit and for using system administration tools Go to Password on page 80 Spin Delay Enables you to change the spin up delay for...

Page 96: ...o view and change the addresses IDs of the SCSI controllers attached to your system unit Go to SCSI ID on page 91 Firmware Update Allows you to update the system firmware program Go to Firmware Update...

Page 97: ...ccess password is not set then the Power On Access status icon is shown in the unlocked position as shown in the screen above When you select the Set icon a screen with eight empty boxes displays Type...

Page 98: ...off and back on again Remote Mode The remote mode when enabled allows the system to start from the defined boot device This mode is ideal for network servers and other system units that operate unatte...

Page 99: ...en with 8 empty boxes displays Type your password in these boxes You can use any combination of up to eight characters A Z a z and 0 9 for your password As you type a character a key displays in the b...

Page 100: ...flashes and changes to the locked position to indicate that your system unit now requires the password that you just entered before running system programs Attention If no user defined bootlist exists...

Page 101: ...this icon displays the log of errors that your system unit has encountered during operations Save Exit Default Hard Disk Spinup Delay Enter New Value 1 Current Spin Up Value 2 SEC Chapter 4 System Man...

Page 102: ...log only shows the first and last errors RIPL Selecting the Remote Initial Program Load RIPL icon gives you access to the following selections Clear System Error Log Exit 2 No entry 1 00 04 13 00 51...

Page 103: ...Set Address The Set Address icon allows you to define addresses from which your system unit can receive RIPL code Set Address Exit Ping Config Chapter 4 System Management Services 87...

Page 104: ...net set the gateway IP address to 0 0 0 0 To change an address press the backspace key on the highlighted address until the old address is completely deleted Then enter the new address Ping The Ping i...

Page 105: ...new address Selecting the Ping icon displays a screen in which you select the communications token Ring or Ethernet to be used to send test transmissions Client Addr Ping Setup Exit 000 000 000 000 00...

Page 106: ...The Config icon allows you to configure network adapters which require setup Selecting the Config icon causes a list of the adapters requiring configuration to display To use this screen do the follow...

Page 107: ...row keys then use the spacebar to scroll through available IDs After you have entered the new address use the left or right arrow keys or mouse to highlight the Save icon and press Enter At any time i...

Page 108: ...Diagnostics Service Aid under AIX To obtain firmware updates as well as update instructions see the following Web address http www rs6000 ibm com support micro If you are not able to obtain firmware...

Page 109: ...d To recover from a damaged system firmware do the following 1 Create a firmware recovery diskette This must be a 3 5 high density 1 44 MB diskette that has been formatted for DOS 2 Obtain the system...

Page 110: ...ter the text based System Management Services starts the following screen displays Note The version of firmware currently installed in your system unit is displayed at the top of each screen in the te...

Page 111: ...d slot 1 module slot 1 size 128MB Memory card slot 1 module slot 2 size 128MB Service Processor Tablet Port LPT addr 378 COM addr 3F8 COM addr 2F8 Audio Keyboard Mouse Diskette Drive addr 3F0 SCSI con...

Page 112: ...tems Select Install Device Produces a list of devices for example the CD ROM from which the operating system is installed Select a device and the system searches the device for an operating system to...

Page 113: ...u change your startup sequence you must be extremely careful when performing write operations for example copying saving or formatting You can accidentally overwrite data or programs if you select the...

Page 114: ...vice in the boot sequence Utilities The Utilities screen enables you to select from the following system management tools Configure Nth Boot Device Device Current Device Number Position Name 1 1 Diske...

Page 115: ...ystem unit power cable must be disconnected before removing the battery A password becomes effective only after the system is turned off and back on again Unattended Start Mode Note Unlike other syste...

Page 116: ...Time GMT AIX error logs have more information available and can time stamp with your local time Remote Initial Program Load Setup This option allows you to enable and set up the remote startup capabi...

Page 117: ...ork adapters that require setup A screen similar to the following displays Selecting an adapter on this screen displays configuration menus for that adapter IP Parameters 1 Client IP Address 000 000 0...

Page 118: ...ommunicates with the network Select Ping from the Network Parameters Menu to test a connection to a remote system unit After selecting the Ping Option you must choose which adapter communicates with t...

Page 119: ...te containing the firmware update image after you see a confirmation screen To update system and service processor firmware use the Diagnostic Service Aid under AIX To obtain firmware updates as well...

Page 120: ...he system unit If the firmware update does not complete successfully or the system unit does not restart after the firmware update contact your authorized reseller or marketing representative Firmware...

Page 121: ...nguages other than English To enter the Open Firmware command line you must press the F8 key after the keyboard icon displays during startup If you have pressed the F8 key the Open Firmware command li...

Page 122: ...106 User s Guide...

Page 123: ...the disk drive v When you run Online Diagnostics device support for some devices might not have been installed If this is the case that device does not appear in the resource list v When you run Stan...

Page 124: ...Standalone mode or after the diagnostics program has terminated Online concurrent mode The disc must be ejected before the system attempts to load the diagnostic programs again v The CD ROM drive fro...

Page 125: ...D General Attributes Required When Using a TTY Terminal on page 165 Use the attribute descriptions listed there to determine the settings for your terminal Online Diagnostics Modes The Online diagnost...

Page 126: ...mode provides a way to run Online diagnostics on some of the system resources while the system is running normal activity Because the system is running in normal operation some of the resources canno...

Page 127: ...l activity on the AIX operating system be stopped so the Online diagnostics have most of the resources available to check All of the system resources except the SCSI adapters memory processor and the...

Page 128: ...ls it cannot be tested by the Standalone Diagnostics Running the Standalone Diagnostics To run Standalone Diagnostics in service mode use the following steps 1 Stop all programs including the AIX oper...

Page 129: ...ource menu may be presented showing all resources supported by the task You can use a fast path method to perform a task by using the diag command and the T flag The fast path tasks are as follows v C...

Page 130: ...s v Download Microcode v Fibre Channel RAID Service Aids v Flash SK NET FDDI Firmware v Format Media v Generic Microcode Download v Local Area Network Analyzer v Log Repair Action v Periodic Diagnosti...

Page 131: ...d the associated service actions Entries that do not require any service actions are ignored Backup and Restore Media This service aid allows verification of backup media and devices It presents a men...

Page 132: ...Flag Description I Physical Disk channel ID for example 27 A All disks Change Hardware Vital Product Data Use this service aid to display the Display Alter VPD Selection Menu The menu lists all resou...

Page 133: ...Number of Reboot Attempts Enter a number that is 0 or greater Note A value of 0 indicates do not attempt to reboot to a crashed system This number is the maximum number of consecutive attempts to rebo...

Page 134: ...emote maintenance support Use this service aid to display and change the following settings for the Remote Maintenance Policy Note Some of the following settings may not be displayed by this service a...

Page 135: ...ter representatives need this number to make direct contact with your system for problem investigation This is also referred to as the Call in phone number v Customer Account Number This number is ava...

Page 136: ...isplay and change the following settings for the Ring Indicate Power On Policy Note Some of the following settings may not be displayed by this service aid v Power On Via Ring Indicate on off v Number...

Page 137: ...ed for NVRAM and then loaded into NVRAM Refer to the Service Processor Installation and User s Guide for more information Call In Out Setup This selection allows the user to display and change the NVR...

Page 138: ...f reboot attempts is exceeded the system calls out if that function has been enabled When the reboot process completes successfully the reboot attempts count is reset to 0 and a restart begins The ter...

Page 139: ...anges made to the settings in this menu are to take place immediately Otherwise the changes take effect beginning with the next system boot You can access this service aid directly from the AIX comman...

Page 140: ...aid aborts if an unrecoverable read error is detected To help prevent possible problems with the new drive the service aid aborts if the number of bad blocks being reassigned reaches a threshold This...

Page 141: ...evices on the system Display Hardware Error Report This service aid uses the errpt command to provide a tool for viewing the hardware error log The Display Error Summary and Display Error Detail selec...

Page 142: ...ons to be set Note The run time options are used only when selecting the Run Diagnostic task The run time options are v Display Diagnostic Mode Selection Menus This option allows the user to enable di...

Page 143: ...Previous Diagnostic Results option is selected the user can view up to 25 no trouble found NTF and service request number SRN results This service aid displays Diagnostic Event Log information which c...

Page 144: ...lowing v Normal The sensor reading is within the normal operating range v Critical High The sensor reading indicates a serious problem with the device Run diagnostics on sysplanar0 to determine what r...

Page 145: ...ken to query i index Specifies the sensor index to query v Indicates to return the sensor measured value The sensor status is returned by default Examples 1 Display a list of the environmental sensors...

Page 146: ...wnload boot block microcode default to functional microcode D Microcode is on diskette default to etc microcode directory P Download the previous level of microcode default to latest level Download Mi...

Page 147: ...as spares You can run this task from the AIX command line The syntax of the fastpath command is as follows diag T certify Format Physical Disk This selection formats a selected disk drive You can run...

Page 148: ...ssigns all bad blocks that are encountered v Hardfile Erase Disk This option can be used to overwrite remove all data currently stored in user accessible blocks of the disk The Erase Disk option write...

Page 149: ...een the saved data and the newly obtained data then all sectors on this drive cannot be overwritten The new bad blocks are not overwritten 7 If the bad block list is the same continue running the serv...

Page 150: ...a means of executing a generic script from a diskette The intended purpose for this generic script is to load microcode to a supported resource This script can run whatever program is required to dow...

Page 151: ...action is logged for each selected resource Periodic Diagnostics This selection provides a tool for configuring periodic diagnostics and automatic error log analysis You can select a hardware resourc...

Page 152: ...tics The Run Diagnostics task invokes the Resource Selection List menu When the commit key is pressed diagnostics are run on all selected resources The procedures for running the diagnostics depend on...

Page 153: ...x where x is a number for the exerciser Multiple exercisers can be active The memory exerciser requests as many memory buffers as possible from AIX The exerciser then fills the memory buffers with spe...

Page 154: ...iagnostics data spconfig file v Restore Service Processor Configuration This selection restores all of the settings for the Ring Indicate Power On and the Service Processor from the etc lpp diagnostic...

Page 155: ...by pressing the Enter key The service aid then indicates the status of the transmission When the transmission is completed the results of the transmission display Notes 1 A Check Condition can be retu...

Page 156: ...GSENSE DAT is used when the log sense data is written on the diskette The service aid prompts for a file name when the log sense data is to be copied to a file This service aid can be run directly fro...

Page 157: ...his task Update System or Service Processor Flash This selection updates the system or service processor flash for CHRP system units Further update and recovery instructions may be provided with the u...

Page 158: ...system flash for RSPC systems The user provides a valid binary image either on diskette or from a qualified path name The diskettes can be in DOS or in a backup format The flash update image is copied...

Page 159: ...ocode Download Usage diag c d deviceName T download l ChId D P Flag Description l Physical disk channel ID for example 27 D Microcode is on diskette default to etc microcode directory P Download the p...

Page 160: ...144 User s Guide...

Page 161: ...uld be run See the operator manual for your type of ASCII terminal to find the key sequences you need to respond to the diagnostics 6 If you need more information about diagnostics see Chapter 5 Using...

Page 162: ...iagnostic Routines option on the Function Selection menu If you want to do a more complete checkout including the use of wrap plugs select the Advanced Diagnostics option on the Function Selection men...

Page 163: ...e and then follow the displayed instructions to shut down the system 2 If you changed any attributes on your ASCII terminal to run the diagnostics change the settings back to normal 3 This completes t...

Page 164: ...148 User s Guide...

Page 165: ...t operation Step 1 Considerations before Running This Procedure Note See the operator manual for your ASCII terminal to find the key sequences you need to respond to the diagnostic programs v The diag...

Page 166: ...wait for three minutes Are the Diagnostic Operating Instructions displayed without any obvious console display problems NO Do the following to shut down your system 1 At the system prompt stop the ope...

Page 167: ...his type of terminal Step 9 The diagnostics loaded correctly Press the Enter key Is the Function Selection menu displayed NO Go to Step 10 YES Go to Step 11 on page 152 Step 10 There is a problem with...

Page 168: ...esponse Action The Diagnostic Mode Selection menu is displayed Select Problem Determination and go to Step 12 on page 153 The Missing Resource menu is displayed Follow the displayed instructions until...

Page 169: ...nstructions given in the Action column Diagnostic Response Action An SRN is displayed Go to Step 14 The system hangs Report SRN 109 200 The Testing Complete menu and the No trouble was found message d...

Page 170: ...s to select a console Did the Diagnostics Operating Instructions display without any obvious display problem NO Go to Step 7 on page 151 YES Go to Step 9 on page 151 Step 17 The diagnostics did not fi...

Page 171: ...indicator displays press F5 on the directly attached keyboard or 5 on the ASCII keyboard to indicate that diagnostics are to be loaded 5 Enter any requested passwords 6 Follow any instructions to sele...

Page 172: ...or E1EB is displayed on the operator panel The flash EPROM data is corrupted Run the recovery procedure for the flash EPROM The system stops with a prompt to enter a password Enter the password You a...

Page 173: ...log for any errors To check the error log v Select tools v Select error log v If an error is logged check the time stamp v If the error was logged during the current boot attempt record it and report...

Page 174: ...ithin one horizontal row of keys Record error code M0KBD001 and report the problem to the service organization 102 key keyboard Identify by the type of Enter key used The Enter key extends into two ho...

Page 175: ...s for reuse recycling or proper disposal of used IBM batteries and battery packs For information on proper disposal of the batteries in this unit please contact IBM at 1 800 426 4333 Please have the I...

Page 176: ...160 User s Guide...

Page 177: ...any country where such provisions are inconsistent with local law THIS PUBLICATION IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WA...

Page 178: ...162 User s Guide...

Page 179: ...he firmware Julian date 2 Also in the example above if the current version of system firmware is SPH00056 the last five characters of the ROM Level represent a date in a yyddd format where yy is the l...

Page 180: ...164 User s Guide...

Page 181: ...escriptions with those of your terminal and set your attributes accordingly Generated Code Set ASCII Screen Normal Normal Uses the EIA 232 interface protocol Row and Column 24 x 80 24 x 80 Uses the EI...

Page 182: ...unit when the Trace key is pressed Additional Communication Attributes The following communication attributes are for the 3151 3161 and 3164 terminals Communication Setup Attributes 3151 11 31 41 Sett...

Page 183: ...erminal waits for 100 ms for the system unit to respond Additional Keyboard Attributes The following keyboard attributes are for the keyboard attached to the 3151 3161 and 3164 terminals Keyboard Setu...

Page 184: ...ettings 3161 3164 Settings Description Line speed 9600 9600 9600 Uses 19200 or 9600 bps bits per second line speed to communicate with the system unit Word length bits 8 8 8 Selects eight bits as a da...

Page 185: ...p modem_m1 cfg modem_m1 sp The sample modem configuration files are located in the usr share modems subdirectory if your server is using AIX A listing of each file is included at the end of this appen...

Page 186: ...ing the Modem Configuration Files on page 171 Go to step 7 If No go to step 6 6 Does your modem respond to v AT F reset command OR v AT Fn reset commands where n can be 0 1 and so on If AT F configura...

Page 187: ...Customizing the Modem Configuration Files You can create your own modem configuration files or modify the samples provided After you customize your modem configuration files you must access them throu...

Page 188: ...Digital Loopback Test Enabled 10 Up Dial Up Line Enabled 11 Up AT Responses Enabled Extended Responses Disabled 12 Down Asynchronous Operation 13 Up 28 8KB Line Speed 14 Up 15 Up CD and DSR Normal Fu...

Page 189: ...covery Procedures Situations such as line noises and power surges can sometimes cause your modem to enter an undefined state When it is being used for dial in dial out or ring indicate power on your m...

Page 190: ...r your server s modem See your modem manual for this information The Dn command appears in three places each in three of the sample modem configuration files v modem_f cfg v modem_f0 cfg v modem_f1 cf...

Page 191: ...tion traffic will be sent to any serial device attached to that port As a result that serial device s connection and function could be affected These impacts may make that port unattractive for device...

Page 192: ...d ATQ0V0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful done connect send ATDT N r Tone diali...

Page 193: ...r Reset to factory defaults ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0T r Limit re...

Page 194: ...ging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial tone...

Page 195: ...ore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page sen...

Page 196: ...Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code Inserts delay in diali...

Page 197: ...2 Separate from previous data send Assure command mode delay 2 Allow mode switching delay send ATH0T r Set modem switch hook down i e hang up ignore 0 r or OK r timeout 2 Ignore modem response send AT...

Page 198: ...enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Sample File modem_f0 cfg COMPONENT_NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP F0 FUNCTIONS Modem c...

Page 199: ...y 6 no dial tone 4 error 3 no carrier 2 ring 0 OK PROGRAMMING NOTE No blanks between double quote marks condout send AT F0Q0T r Reset modem Select profile 0 ignore 0 r or OK r n timeout 2 Ignore modem...

Page 200: ...m command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r...

Page 201: ...closure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 AT Attenti...

Page 202: ...epeat the previous command Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r busy 7 r timeout 60 done disconnect delay 2 Separate from previous data send Assure co...

Page 203: ...nfirm successful command done ripo send AT F1Q0T r Reset modem Select profile 1 ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout...

Page 204: ...188 User s Guide...

Page 205: ...rmware 132 G general access password changing 46 general user menus 43 graphical system management services 73 H hardware problem determination 149 headphone jack 4 8 heartbeat 65 I Introducing system...

Page 206: ...rear connector locations 5 reboot recovery 58 63 recycling 159 related publications xv remote latency 58 remote timeout 58 repair log service aid 135 reset Service Processor 47 reset switch 4 8 restar...

Page 207: ...motely 42 call in call out 54 call out policy 57 customer account 58 general user 43 language selection 53 menu inactivity 42 privileged user 44 reboot policy 58 restart policy 58 serial port selectio...

Page 208: ...ape Drive 30 using the 3 5 inch diskette drive 12 using the 8mm Tape Drive 23 using the CD ROM drive 14 using the keyboards 9 using the mouse 10 using the service processor service processor menus SMS...

Page 209: ...y Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks...

Page 210: ...DDRESSEE Information Development Department H6DS 9561 11400 Burnet Road Austin TX 78758 3493 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Page 211: ......

Page 212: ...IBMR Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber September 2001 SA38 0573 02...

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