IBM Power System 8001-12C, Manual

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If Then
No: Go to step 5.
5. Go to “Resolving a GPU, PCIe adapter, or device problem.” Then, continue with the next step.
6. Was a service action identified?
If Then
Yes: Continue with the next step.
No: Go to “Collecting diagnostic data” on page 71. Then, go to “Contacting IBM service and
support” on page 71. This ends the procedure.
7. Did the service action fix the problem?
If Then
Yes: This ends the procedure.
No: Go to “Collecting diagnostic data” on page 71. Then, go to “Contacting IBM service and
support” on page 71. This ends the procedure.
Resolving a GPU, PCIe adapter, or device problem
Learn how to access log files, information to identify types of events, and a list of potential problems and
service actions.
1. To identify the correct service procedure to perform by using operating system log information,
complete the following steps:
a. Log in as the root user.
b. At the command prompt, type
dmesg
and press Enter.
2. Scan the operating system logs for the first occurrence of keywords, such as fail, failure, or failed.
When you find a keyword that accompanies one or more of the resource names in Table 3, a service
action is required.
Did you find an operating system log that requires a service action?
If Then
Yes: Use Table 3 to determine the service procedure to perform for your type of problem. This
ends the procedure.
No: Continue with the next step.
Table 3. Resource names, examples, and service procedures for different types of operating system logs.
Resource name
Example of a log requiring
a service action
Type of problem Service procedure
mpt3sas
PCI error detected 2
RAID Go to “Resolving a RAID
adapter problem” on page
12.
eth1, eth2, eth3 Failed to re-initialize
device Network Go to “Resolving a network
adapter problem” on page
13.
NVRM aborting RmInitAdapter
failed! Graphics Go to “Resolving a
graphics processing unit
problem” on page 15.
Beginning troubleshooting and problem analysis
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