Step 2: Preparing for the Call
To assist the technical support representative, have available as much
of the following information as possible:
1. Computer manufacturer and computer model
2. Option name: 12/24 GB DDS/3 4 mm Internal Tape Drive
3. Proof of purchase
4. Exact wording of the error message (if any)
5. Description of the problem
6. Hardware and software configuration information for your system
7. Error information or error code shown on the LCD (if any)
If possible, be at your computer. Your technical support representative
might want to walk you through the problem during the call.
Step 3: Placing the Call to IBM
Technical support is available during the warranty period to answer
any questions about your new IBM option. Support response time will
vary depending on the number and nature of calls received.
For the support telephone number and support hours by country, refer
to the following table or to the enclosed technical support insert. If
the number is not provided in the table or insert, contact your IBM
reseller or IBM marketing representative.
Support 24 hours a day, 7 days a week
11
Canada
1-800-565-3344
Puerto Rico
1-800-772-2227
United States
1-800-772-2227
11
Excluding certain holidays.
3-14 12/24 GB DDS/3 4 mm Internal Tape Drive
All manuals and user guides at all-guides.com
